Other Home Care Providers you may be interested in:
Weekday £30.80 per hour £26.00 per 45 mins £22.00 per 30 mins
Weekends £33.00 per hour £27.50 per 45 mins £24.50 per 30 mins
Bank Holidays £45.00 per hour £36.00 per 45 mins £31.00 per 30 mins
Klass Care Ltd has a Review Score of 9.2 (9.183) out of 10, based on 6 reviews in the last 2 years. Over all time Klass Care Ltd has 22 reviews.
Review from Barbara M (Client) published on 22 January 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Victoria Gallagher-White, Manager at Klass Care Ltd
Thank you for your review, we try very hard to respond to all our client's requests. All CareGivers who support you have been asked to give you a lunch is ready in ten minutes warning to allow you enough time to wash your hands and get to the table so you can eat your meal piping hot, just the way you like it. We aim to be as close to perfect for you as we possibly can do, please keep letting us know about the small details that we can do to continually improve the service we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Client) published on 13 January 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Victoria Gallagher-White, Manager at Klass Care Ltd
It was a pleasure to meet you over the Christmas period and we hope you enjoyed your stay in Bournemouth. We look forward to supporting you again next Christmas, where we will make every effort to provide you with a regular Care Giver and visit times more suited to your individual needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.2 (9.183) out of 10 for Klass Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for Klass Care Ltd is calculated as follows: ( (25 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Klass Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Aug 2021
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