Executive Care Personnel Ltd

87 Fleet Road, Fleet GU51 3PJ
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9.6 27 Reviews
  • Executive Care Personnel Ltd, Fleet
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Care Provided by Executive Care Personnel Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Executive Care Personnel Ltd
  • Person in charge
  • Jocelyn Bossman (Registered Manager)
Are you the Owner/Manager of Executive Care Personnel Ltd? View your Advertising Options

Executive Care Personnel Ltd Reviews (27)

Total of 27, showing 1-20
9.6

Executive Care Personnel Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Executive Care Personnel Ltd has 27 reviews.

Overall Experience

  • 25
  • 1
  • 1
  • 0
  • 0

Date Published

27
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1
6
21

Review from S N (Niece of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a live-in carer when a family member came out of hospital. The care and support was excellent. The carer was patient, friendly and supportive. It gave peace of mind to the family.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are delighted that you are satisfied with the services provided for your family member. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


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Management

Treated with Dignity

Value for Money

Review from Natalie J (Daughter-in-law of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a live-in carer put in place when my father-in-law came out of hospital. And the coordinator and the carer immediately put us at ease with their friendliness. And the care and support we and my father-in-law got from the carer was exceptional. The carer is warm, friendly, caring and supportive.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are delighted that you are satisfied with the services provided for your father in-law. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


Staff

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Management

Treated with Dignity

Value for Money

Review from Mariam K (Daughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The challenges and difficulties of caring for an ailing and vulnerable mother have been eased with the help and support of Executive Care Personnel Ltd. Our live-in carer has been everything you could possibly ask for in a carer - empathetic, compassionate and patient. The registered manager has always
been contactable and willing to ensure my mother is treated with dignity and consistency. This has been essential in building such a positive rapport. Thank you!

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are delighted that you are satisfied with the services provided for your mother. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jan H (Daughter of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At first anxious about having a stranger in Mum's house for 24-hour care. That all changed immediately after meeting the carer! She was lovely and dealt with all of Mum's needs very efficiently and with such dignity. So easy to get on with and knew Mum was in good hands.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are delighted that you are satisfied with the services provided for your mother. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul H (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three of their carers provided twenty-four hour care for my mum at home. The support, care and compassion that they showed her was exceptional. They gave her confidence in her last few weeks and we, as a family, have no hesitation in recommending the services of Executive Care Personnel.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

Executive Care Personnel is very glad that you are happy with the services provided to your mother. Your care is our responsibility. Thanks for choosing Executive Care.


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Management

Treated with Dignity

Value for Money

Review from T S (Son of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father required a live-in carer for the first time ever after a lengthy period in hospital, so was extremely anxious.
Upon discharge from hospital, the designated carer and the care co-ordinator met with my father and family members to complete a thorough assessment of his needs and personal requirements,
which reassured my father. They also identified and arranged for any equipment that he would require to make his life easier and ensure his future safety.
The carer did their very best to ensure that my father could adhere to his usual old routine as much as possible and they had met all of his needs in a professional and caring manner.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services provided for your father. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


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Management

Treated with Dignity

Value for Money

Review from K M (Son of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to put into words the huge peace of mind that results from the carer’s 24/7 presence with my mother. This review dates from February 2023 but really applies from the start of the service in June 2022, when my mother came out of the hospital after recovering from a bad fall. The care
has been kind, patient, consistent and respectful throughout and my mum has really benefited from it. She is always clean, well fed and well dressed, in stark contrast to before we had the excellent attention of Executive Care Personnel.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

Executive Care Personnel is very glad that you are happy with the services we provide to your mother. Your care is our responsibility. Thanks for choosing Executive Care.


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Management

Treated with Dignity

Value for Money

Review from P C (Son of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Executive Care live up to their name. The team members are understanding, compassionate, and professional. The team manager puts you at ease straight away and listens to your concerns and provides constructive solutions. The carer has very quickly become the go-to person and you question how you managed
before their arrival. Thank you to the team at Executive Care.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

Executive Care is very glad that you are happy with the services we provide to your mother. Your Care is our Responsibility. Thanks for choosing Executive Care.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth M (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a live-in carer for four weeks since my father came home from a long stay in hospital. I didn't think I needed live-in help but she has been a massive support and endlessly patient. She has also been a very polite and easy person to have in the house. It has taken me three weeks to get my
act together and
prepare for her stay to end next week. She has been scrupulously professional in looking after Dad and has hardly even stepped outside in weeks. I just couldn't provide the level of observation he currently needs without her. She can see when we aren't properly watching him and re-appears to back us up. She doesn't try to reason with him and just quietly gets on with it. We have been very fortunate indeed with the carer, she has been amazing. I think I will provide a better service to my dad as a result of watching the carer's approach which has been very educational.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services provided for your father. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice H (Daughter of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers who have and are still looking after my mother. They have shown a professional approach along with deep care of my mother's situation.
They are very happy for me to visit, and if there is an issue, they keep me informed.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services Executive Care is providing for your mother. (Your care is our responsibility).


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona G (Wife of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, positive and caring attitude. Encouraging to both the client and myself as I was advised and tutored regarding the care of my husband as I wanted a hands-on approach following the care period. Good communication with the manager anytime for both myself and the carer. The manager acted quickly
when needed. Excellent carer for the second half of the required period.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services Executive Care is providing for your husband. (Your care is our responsibility).


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lauren C (Granddaughter of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has had a live-in carer provided by Executive Care Personnel Ltd. for eight weeks to date following a stay in hospital, and the experience has been very positive. We were nervous about how my Nana would take to having someone live in as it's the first time she's required this level of support,
but she's been incredibly well looked after and has said herself how she enjoys having the carer there. It's a real peace of mind for us as a family to know that she has someone there to support her, not just with day-to-day care, but to also take an interest in her and her wishes, and spot signs of any potential issues and act on these with my Nana's best interests always at the forefront.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services executive care is providing for your Grandmother. (Your care is our responsibility).


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Treated with Dignity

Value for Money

Review from Andrew G (Son of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having taken over the care of my mother at a very difficult time, your team have been excellent throughout. The carers have been very professional and caring. There has been excellent communication with members of the family.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services provided to your mother. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kirsty S (Daughter-in-law of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been delighted by the level of care that my mother-in-law has been receiving, via Executive Care Personnel. The communication between the carer and ourselves has been outstanding and the peace of mind that we have knowing that my mother-in-law is being looked after so well is just
brilliant. The carer knows when there is a problem with my mother-in-law and knows the right things to do to get help. Nothing is too much trouble for her and she literally will do everything she can to ensure that my mother-in-law is happy and safe. My mother-in-law has advanced dementia and the carer is able to deal with her odd ways and habits and has developed such a good rapport with us all that she feels like part of the family. The management team are also amazing - they cannot do enough to help and advise and are always at the end of the phone at all times of the day and weekends as well. We are so grateful to the whole team - it has meant that mu mother-in-law has avoided a care home which was her wish before dementia.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services provided to your mother in-law. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie S (Niece of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt suffers from Dementia and I have been her main carer for several years.
Understandably she started to require more help.
Executive Care has been absolutely amazing. They visit twice a day, morning and evening, giving a very professional service, giving me peace of mind and my Aunt so looks
forward to their visits.
Whenever I have had anything that I need to discuss or if I have had a worry about my Aunt's health the Manager's advice has been so reassuring. She always answers the phone promptly and returns any messages I may text her and is always very professional.
My Aunt is extremely happy with the care she is receiving and we really don’t know what we would do without it.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services provided for your Aunt. Your care is our responsibility. Thanks for choosing Executive Care Personnel Limited.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane C (Daughter of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how reassuring it has been to have care for my mother twenty four seven following a hospital stay. The care has been cheerfully, appropriately and professionally provided even when my mother who has dementia has been quite anxious. Personal care, food preparation and household chores have
been covered excellently. This has given us time to assess Mum's needs and provide support without having to rush our decisions.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

Thanks for choosing Executive Care. We are very glad that you are happy with the services we provided to your mother. Your Care is our Responsibility.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrea A (Daughter of Client) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider to my mum is extremely good. Our carer understands my mum's needs and is brilliant in the care she provides. The house is always spotless. The carer keeps my mum hygienically clean and can spot any ailment that requires additional care. Our carer is like an extension to the family.

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Review from Denise P (Wife of Client) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We are happy with the service, the carer was punctual and polite. She tidied up after her and fitted in ok with our routine. She managed to communicate with him even though his speech is not good now.

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Review from Robert B (Son of Client) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the service provided by Executive Care has been very professional, reliable and friendly. The care is very organised and planned well for the full needs of my mother. The standard of support is excellent not only for my mother but for the family as well. We feel informed every step of
the way and Mum looks forward to the visits and is very happy with the care she is receiving.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

Executive Care is very glad that you are happy with the services we provide to your mother. Your Care is our Responsibility. Thanks for choosing Executive Care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet T (Daughter of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care given to my father. The carers are extremely professional. They happily help in all tasks of care and have treated my father with kindness and dignity. The agency manager always kept us informed of any changes in medication etc. and changes in personnel.

Reply from Jocelyn Bossman, Registered Manager at Executive Care Personnel Ltd

We are glad that you are happy with the services provided to your father. Thanks for choosing Executive Care Personnel Limited. (Your Care is our Responsibility).


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Executive Care Personnel Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Executive Care Personnel Ltd is calculated as follows: ( (33 Excellents x 5) ) ÷ 33 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Executive Care Personnel Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Executive Care Personnel Ltd

What Type of Services does Executive Care Personnel Ltd offer?

Executive Care Personnel Ltd offers Home Care.

How many Carers does Executive Care Personnel Ltd employ?

Executive Care Personnel Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Executive Care Personnel Ltd to verify any information. View our terms and conditions. Executive Care Personnel Ltd has a Basic Service – more info.