GN Care Services Ltd

The Lansdowne building, 2 Lansdow, 2 Lansdowne Road, Croydon CR9 2ER
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9.5 14 Reviews
  • GN Care Services Ltd, Croydon
GNcareservices Ltd is a registered and regulated care provider delivering a secure, safe and personalised service in which service user’s support, wellbeing and comfort is the primary focus. Workers strive to preserve and maintain the company’s core values which encompass the services user’s rights, individuality, dignity, privacy, choice, respect and security, whist at the same time, promoting fulfilment and independence. The involvement of family and friends is greatly encouraged and valued where the service user is unable to make day to day decisions for themselves and requires a collaboration to decide for them, in their best interest.

The team has extensive experience and knowledge of working with the local council and community as well as a thorough understanding of individual needs. You will find when speaking to any member of the team that nothing is too much trouble. They work with those who are either receiving direct payments or purchasing their care & support package directly.

GNcareservices are an equal opportunities employer and have a robust recruitment and vetting process which meets all required guidelines; training and staff development (at the highest level) whilst maximising the support worker’s portable skills and encouraging the development of new company and focus driven skills, which is identified within their individual training plan and achieved through regular updates and refresher or specific trainings. They also invest in their workers' progress with the company by way of achieving the necessary qualifications to aid their career progression. By having this organic growth, it allows Gncareservices to meet its primary objectives of delivering support to its service users at the highest standard of excellence and best practice.   

They deliver services of the highest standard which is focused on outcome driven support with the aim of improving and sustaining the services.

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Care Provided by GN Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • GN Care Services Ltd
  • Person in charge
  • Tausi Jingo (Manager)

Funding & Fees Guide for GN Care Services Ltd

  • Prices

  • 60 mins-£20.75
    45 mins- £18.75
    30 mins- £16.75

  • The bank holiday rates are double rates

GN Care Services Ltd Reviews (14)

9.5

GN Care Services Ltd has a Review Score of 9.5 (9.500) out of 10, based on 14 reviews in the last 2 years. Over all time GN Care Services Ltd has 14 reviews.

Overall Experience

  • 5
  • 8
  • 1
  • 0
  • 0

Date Published

14
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5
14
0

Review from Madhu G (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring carers, who treat Mum with respect and dignity. They are very friendly and understanding. They are always ready to take on board my input. Mum looks forward to seeing them. They provide all the essential care with a smile.

Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

Thank you for your positive feedback. We are committed to giving quality care anytime, any day. We value feedback.


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Review from S C (Client) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm currently finding the care service satisfactory at the moment.

Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for your thoughtful review. We look forward to serving you again and exceeding your expectations in the future.


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Review from Rachel A (Mother of Client) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the service especially with our current carer - she's brilliant!

Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for taking the time to provide us with your valuable feedback. We genuinely appreciate your effort in sharing your experience with us. As they enable us to understand our strengths and identify areas for improvement.


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Review from R M (Client) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each care worker has shown me utmost respect. They are always professional, polite and show concern when my health is poor.
My life has improved since the very first day! When I am struggling I feel reassured that my lovely care worker will be here soon or in a couple of days.
One particular special
touch is, no matter how busy it's been the care worker always makes my bed into a lovely place to be!
One request: girls please pause for a cup of tea! You deserve to.

Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for taking the time to give us a review. Your feedback is essential in helping us serve you better with the care you need. We are pleased to hear that your carers are professionally behaved. We will ensure they take a pause for a cup of tea as requested.


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Review from P K (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied it is a good service.

Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

We value feedback like this and would like to thank you for taking the time to leave such a positive review.


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Review from Rasikbhai P (Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the services GN Care Services Ltd provides me, their staff are polite, humble, and very experienced to the extent that I haven't found any challenges in regards to my needs and more so the punctuality for my required services. I greatly recommend them to whoever needs the services
they provide.

Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

We appreciate the time you have taken to complete this review, which is very significant to us. We thank you for your comments on the services received from us. We shall continue to ensure that our standards are maintained.


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Review from Harman S (Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been an amazing experience for my family using GN Care. My carer is very helpful and always punctual and this is extremely helpful to enable me organise my daily routine, supportive and friendly, and providing my care with dignity.
This company is always accessible and helpful when needed.
It
has been helpful having continuity of care with familiar carers.

Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

Thank you for your positive feedback. Our aim is to constantly provide our clients with person-centred care and with dignity.


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Review from Ian S (Husband of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have been very happy with the level of care from GN Care services - the staff are efficient, warm and professional in everything they do for my wife and adapt what they do for her with her ever-changing needs - the management has also been attentive and responsive to any questions or
changes to the care required.

Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

We do appreciate the time taken to fill in this review, which is really important to us. We do appreciate your comments on the service your wife is receiving from our team. We shall endeavour to continue to ensure that she receives her regular care staff.


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Review from J W (Uncle of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The GN Care Services carers are all that we would wish for.
Helping in various aspects with the person being cared for.
The regular carer and the person being cared for have established a reciprocal confident relationship which has proved helpful and effective.

Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

Thank you for your positive feedback. Our aim is to constantly provide our clients with person-centred care and with dignity.


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Review from Danielle W (Wife of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are very happy with the carers who look after my husband, some are more technically experienced than others but everybody has to start somewhere. The main qualities we are looking for are that they should be kind, patient and respectful which they are, so they are always welcome into our
home. You get four stars as I never give five stars to any review, as I think nothing can ever be perfect!

Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

We do appreciate the time taken to fill in this review, which is really important to us. We do appreciate your comments on the services your husband receives from us. We shall continue to ensure that his regular staff are allocated to him.


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Review from Charles E (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an excellent carer who has been looking after me for eight-plus years. The agency is also very good regarding customer care and access.

Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

We sincerely appreciate you for taking the time to complete this review. We do acknowledge every feedback from our clients which enables us to maintain the services we provide to all clients. We shall endeavour to keep your regular staff and will ensure that continuity of care is provided.


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Review from D L (Wife of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer always arrived with a smile and always enquired about the client’s well-being on arrival.
Nothing seemed too much trouble if asked to do some tidying up, e.g. light housework in the client's bedroom, changing bed linen in the client's room. Preparing drinks or food in the kitchen, I was impressed
how the kitchen was always left clean and tidy, as was the bathroom on completing the help my husband required after his shower and creaming his body. The carer would always have time to have a chat with my husband and never appeared to be rushing to leave his client.
Polite and nearly always punctual which has made our experience with GN Care Services overall very impressive! I thank you for your help which, in turn, helped me over a very tricky time!

Reply from Hajarah Bukenya, Owner at GN Care Services Ltd

We thank you for taking the time to complete this review. We do appreciate every feedback from our clients which enables us to maintain the services we provide to all clients. We are glad for your experience and we are committed to providing excellent care.


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Review from E J (Wife of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given is of an efficient, caring, supportive and friendly nature provided with dignity. A good rapport exists between carer and client which makes care sessions an enjoyable experience.
It has been extremely helpful having continuity of care with familiar carers. This is particularly advantageous
to dementia patients by creating a less stressful and more comfortable daily routine.
I am always grateful to be informed of any delays that might occur due to unforeseen circumstances. This is extremely helpful in enabling me to organise my daily tasks.
Thank you, GN Care Services.

Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

We appreciate you taking the time to complete this review. We do acknowledge every feedback from our clients which enables us to maintain the services we provide to all clients. We shall endeavour to keep your regular staff and will ensure that continuity of care is provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann-Marie A (Wife of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, good.
There have been issues with timings but these have been rectified.
The ladies who come have a kind and caring approach. They are friendly and support with dignity.
They follow the caring expectations and have developed a good rapport with the client.

Reply from Hajarah BUKENYA, Owner at GN Care Services Ltd

We appreciate you for taking the time to complete this review. We appreciate every feedback from our clients which enables us to maintain the services that we provide to all. We shall continue to do our best to make sure our carers continue to come on time.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for GN Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for GN Care Services Ltd is calculated as follows: ( (42 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GN Care Services Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Hajarah

Hajarah Bukenya

Job Title: Director and Care Manager GN Care Services

Joined: 2020

Hajarah has a wealth of knowledge and experience after working in multiple backgrounds. Hajarah is hard working and caring healthcare worker and maternity nurse with 13 years of experience within the Public and Private Health Care Sector, caring for elderly clients with learning disabilities, mental disabilities, mental health problems and autism.


A friendly and sensitive individual with excellent experience working as part of a team whilst being fully committed and dedicated to making a real difference in a person’s life.


Frequently Asked Questions about GN Care Services Ltd

What Type of Services does GN Care Services Ltd offer?

GN Care Services Ltd offers Home Care.

How many Carers does GN Care Services Ltd employ?

GN Care Services Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GN Care Services Ltd to verify any information. View our terms and conditions. GN Care Services Ltd has an Enhanced Service – more info.