Holy Spirit Home Care Worksop

47 & 49 Retford Road, Worksop S80 2PU
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9.9 45 Reviews
  • Holy Spirit Home Care Worksop, Worksop
Holy Spirit Home Care is an independent care provider. The aim is to provide person-centred care to elderly clients within their own home promoting independence, dignity and choices.

The agency has staff to work around the client and can attend any need at any time.

Care packages are tailored to the individual clients support and needs.

Services offered include personal care, companionship, shopping, medication administration/prompting and escort to appointments.

All staff are enhanced DBS checked, trained and qualified to meet high standards of care.

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Care Provided by Holy Spirit Home Care Worksop

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Jacky Elliott-Smith (Registered Manager)

Funding & Fees Guide for Holy Spirit Home Care Worksop

  • Prices

  • Please contact our office for more information regarding our fees

Holy Spirit Home Care Worksop Reviews (45)

Total of 45, showing 1-20
9.9

Holy Spirit Home Care Worksop has a Review Score of 9.9 (9.898) out of 10, based on 17 reviews in the last 2 years. Over all time Holy Spirit Home Care Worksop has 45 reviews.

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Review from Julie W (Daughter of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank you enough for the care that was given. All the staff gave my Dad fantastic care with so much care and compassion. They gave my Mum and all the family care and support. Thank you so much.

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Review from Grace T (Wife of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holy Spirit Home Care is an exceptional agency dedicated to providing compassionate, reliable, and professional care. Their team goes above and beyond to ensure the well-being of clients, tailoring their services to meet individual needs with precision and empathy.


In caring for my husband, they

have shown unwavering dedication, treating him with respect and kindness while ensuring his comfort and dignity. Their attention to detail is unmatched, from managing daily tasks seamlessly to responding promptly to his specific requirements. The caregivers interact wonderfully with our family and work collaboratively with his personal assistant, fostering a supportive and harmonious environment.


We are deeply grateful for their commitment, which has brought peace of mind to our family. Holy Spirit Home Care truly exemplifies excellence in home care services.


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Review from Amanda W (Daughter of Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank you to all the members of the team that looked after Dad and myself during the last few months of his life. Even though he would never admit it, Dad really looked forward to your visits. He enjoyed chatting and joking with you all. You are all kind, caring and professional
people. Without you, I could not have cared for Dad by myself at home and for that, I'm eternally grateful to you all.

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Review from Susan S (Wife of Client) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who visited us and gave my husband care was efficient, friendly, approachable and competent. It made a great difference to us all as a family, and it was a comfort to my husband knowing that anyone who was allocated to attend, would be caring and compassionate. He still had his dry sense of
humour, and it was lovely that he could have some banter with the carers. They took a load of my mind and helped us through the final journey.

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Review from J Q (Son of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you very much for your review. It is a pleasure to deliver the required care.


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Review from Joan W (Wife of Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are just what they say they are. They treat my husband with dignity and care, nothing is too much trouble.
My husband is quite ill, and they help in every way.
So pleased we have them coming to our home.
Wouldn't want to change a thing.
Thank you for being there.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you so much for your kind review. I will pass on your comments to your care team.


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Review from Catherine R (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holy Spirit go above and beyond in everything they do.
They are a caring organisation that always puts the customer first.
If there has ever been a problem it is dealt with immediately and we are updated accordingly.
I can honestly say myself and my family have a good relationship with this company.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you for your kind words, we strive to deliver outstanding care to our service users.


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Review from Devaline W (Daughter of Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by professional caring people. Came on time, every time, even though we didn't need them every time because Mum was asleep. Very friendly towards Mum and had great knowledge with dealing with bedbound poorly elderly lady, wouldn't hesitate to recommend Holy Spirit to anyone.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you very much for your kind review. It was a pleasure to provide the required care.


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Review from L B (Daughter of Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who visited my dad during his final week showed him the utmost kindness and compassion. They seemed genuinely concerned about his well-being and comfort.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you for your Kind review, it was our pleasure to provide the required care.


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Review from William S (Son of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first moment we met the staff from Holy Spirit Home Care, all the family felt at ease.
The extraordinary care shown by all the cares was exceptional.
Nothing was too much trouble for them.
I can not recommend Holy Spirit Home Care enough.
We will be forever grateful for everything
they did for our mother.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you very much for the kind review, It was a pleasure to provide the care required to FS.


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Review from Audrey R (Wife of Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Received end of life care, very compassionate and understanding the requirements made family at ease and comfortable and cheerful.

Reply from Alex, Administrator at Holy Spirit Home Care Worksop

Thank you very much for your kind words. We will pass this on to the care workers involved.
Kindest regards.


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Review from J T (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holy Spirit Home Care provide an excellent service. The carers are always friendly, chatty and respectful with both my parents and they communicate well with me if they have any concerns. My parents are very pleased with the support they receive. The daily log book is always clearly updated, which helps
me keep track of my parents' welfare. As their carer, I also appreciate the communication I have with the office staff at Holy Spirit and I know that they are up-to-date and extremely professional.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you so much for your kind review. It is a pleasure to provide the care to your parents.


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Review from D B (Sister-in-law of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who came to my brother-in-law were friendly, caring and respectful to him. Always came on into the room smiling, chatted to all the family not just to brother-in-law. They did what they had to do regarding care but was always talking about weather, their families. When leaving they always
made sure he and family members who would be coming later on to care for him. The staff in the office were also very good, found them helpful and understanding when he passed away peacefully. Having had experience of carers can truthfully say that these that my brother-in-law had were wonderful.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you very much for your kind review, we have passed your thanks onto the care workers involved.


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Review from Calvin D (Husband of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my wife came home, Holy Spirit Home Care have been a valuable asset in making my Misses comfortable after brain trauma, they provide excellent care. The carers and management do an excellent job to where I feel leaving her in their care when I have to go shopping and doing other general chores.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you so much for your kind review, so pleased you feel confident in leaving your wife in the care of our team. We will pass on your comments to her team of care workers.


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Review from C W (Mother of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day they came through the door, they bonded with my son, looked after all his needs and gained his trust and mine. Cannot say enough to praise them, no task was too little or big, they made me feel at ease and him. I will never forget the professionalism that they did show throughout his care.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you so much for your kind review. It was our pleasure to provide the care required. Your kind comments have been passed onto the care team who provided the care.


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Review from V M (Relative of Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very professional and went above and beyond their roles and also very kind to me and his Mum. Would definitely recommend.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you so much for your kind review. It was such a pleasure to provide the needed care. Your thanks has been passed onto his care team.


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Review from Edna W (Client) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are more competent than others, but all are kind and I benefit from this service.

Reply from Alex, Administrator at Holy Spirit Home Care Worksop

Thank you Edna, we are proud of all our kind staff.
We noticed you only gave us 3 stars on value for money, please can you contact the office to discuss this further.
Kind regards
Alex


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Review from Julie M (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been absolutely brilliant with my mum.
They are true professionals, providing care/interaction and friendship.
It is a worrying time putting someone you love into the hands of someone else. Holy Spirit Home Care have made it possible for my mum to stay in her own home and she is treated
with the utmost dignity and kindness.
Both mum and Dad have become very fond of the staff.
As a family, we are grateful to Holy Spirit.
Thank you.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Hi Julie,
Thank you so much for your kind words. We have passed this on to a very grateful staff team.
Kindest regards.


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Review from Des B (Husband of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are sympathetic, knowledgeable, efficient and caring.

Reply from Alex, Administrator at Holy Spirit Home Care Worksop

Thank you very much for your kind words, we are very proud of our staff and they think so much of your wife. We did however, notice that you have scored 3/5 stars on a few things, in order to improve our service we would hugely appreciate the reasoning behind these lower scores. Please contact us on 01909 489489 or alternatively, please drop us an email at info@holyspiritcaregroup.co.uk.
Kindest regards
Alex
Administrator
Holy Spirit Home Care


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Review from H A (Niece of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live away from Worksop I find Holy Spirit Home Care exceptional service above and beyond the normal care package they provide friendly caring staff. Today a staff member noticed the television was not working properly and they could have left, but instead made sure it was working correctly. Even
though this was not something they are expected to do but as a caring company they went above and beyond yet again. Always 5 Star service.

Reply from Alex Collins, Administrator at Holy Spirit Home Care Worksop

Thank you for your kind review, it is much appreciated.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Holy Spirit Home Care Worksop is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Holy Spirit Home Care Worksop is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 98 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Holy Spirit Home Care Worksop is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (16)

Jacky

Jacky Elliott-Smith

Job Title: Registered Manager

Joined: 2020

Jacky has worked in community care for the past 20 years and has worked her way up from being a care worker. She joined the organisation not longer after the company opened in 2019, and has pioneered the company into going strength to strength.


She is confident in her practices and is well-informed about current legislation.


Mollie

Mollie

Job Title: Community Care Team Leader

Joined: 2021

Mollie has worked in Community care for 9 years, providing care to vulnerable adults within their homes. She prides herself on being caring and compassionate to others. Mollie's main role is attending properties, conducting effective assessments and turning these into robust, person-centred care plans.


Karen

Karen

Job Title: Adminsitrator

Joined: 2023

Karen has previously worked in the care sector as a care worker, she has many years in administration. She is organised, effective and passionate about good quality care.


Karen's role mainly focuses on supporting the Registered Manager with Recruitment, HR duties, Training Needs and co-ordinating general administration tasks.


Natalie

Natalie

Job Title: Senior Community Care Assistant

Joined: 2020

Natalie is one of our longest-standing staff members, who worked her way up to the position of Senior Community Care Assistant. She is also Level 3 NVQ qualified, which helps when providing and looking out for high-quality care.


Natalie is extremely caring, builds great rapports and is well-liked within our Holy Spirit Community!


Ana

Ana

Job Title: Community Care Assistant

Joined: 2022

Ana is one of our many valued Community Care Assistants. Ana works part-time alongside us whilst studying at university for her degree in Health and Social Care. In Romania she is a qualified nurse, meaning even though she is not currently practising here she is able to be extremely vigilant of any signs and symptoms. Ana is bubbly, kind and extremely hard-working!


Emma

Emma

Job Title: Roving Community Care Assistant

Joined: 2022

Emma works as the Roving Community Care Assistant, she provides compassionate care for clients who have recently come out of the Hospital. Emma has lots of experience working in the Care Sector ranging from mental health and intellectual disability support.


Katie

Katie

Job Title: Community Care Assistant

Joined: 2021

Katie is a great, hard-working Care Assistant, who always helps out to put our clients' needs first. She works across both Worksop and Retford regularly. Katie is also well trained and has completed many bespoke training courses, such as; Buccal Midazolam Administration, Oral suction and PEG feed.


Adele

Adele

Job Title: Community Care Assistant

Joined: 2020

Adela is one of the hardest working Community Care Assistant. She is reliable, friendly and well-experienced in the Care Sector.


Jean

Jean

Job Title: Community Care Assistant

Joined: 2021

Jean has significant experience and worked in varied roles in Adult and Children's Social Care. Jean works closely with legislation and knows her role inside and out. She is also very caring and builds great rapport with our service users and their families.


Attilane

Attilane

Job Title: Community Care Assistant

Joined: 2020

Attilane is hardworking, friendly and extremely caring. She really does have a heart of gold and would go above and beyond to ensure our service users are provided with outstanding care.


Kimberley

Kimberley

Job Title: Community Care Assistant

Joined: 2021

Kim has worked in community care for many years and provides Holy Spirit Home Care with experience and knowledge in the domiciliary care sector.


Kim has a great sense of humour and a caring nature. She is well-liked by her colleagues, service Users and their families.


Simone

Simone

Job Title: Community Care Assistant

Joined: 2022

Simone is relatively new to care but is quickly becoming one of our most caring staff members. She is hard working and a great member of staff.


Katrina

Katrina

Job Title: Community Care Assistant

Joined: 2022

Katrina is a well-liked and hardworking member of the staff. She knows her service users well and has built great relationships with them.


Bev

Bev

Job Title: Community Care Assistant

Joined: 2022

Bev has significant experience in the social care sector working in care homes and in the community. She is hard-working and always helpful. Bev works across the Worksop and Retford areas.


Tamzin

Tamzin

Job Title: Community Care Assistant

Joined: 2021

Tamzin came over to us after we had looked after a family member of us. She is a great care worker with a friendly nature. Tamzin works part-time with us whilst she studies to be a Primary School Teacher.


Holly

Holly

Job Title: Community Care Assistant

Joined: 2019

Holly is our longest-standing member of staff. Holly treats everyone with kindness, compassion and is well-liked by both colleagues and service users.


Frequently Asked Questions about Holy Spirit Home Care Worksop

What Type of Services does Holy Spirit Home Care Worksop offer?

Holy Spirit Home Care Worksop offers Home Care.

How many Carers does Holy Spirit Home Care Worksop employ?

Holy Spirit Home Care Worksop employs 67 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Holy Spirit Home Care Worksop to verify any information. View our terms and conditions. Holy Spirit Home Care Worksop has a Platinum Service – more info.