Holy Spirit Home Care Worksop

47 & 49 Retford Road, Worksop S80 2PU
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9.9 45 Reviews
  • Holy Spirit Home Care Worksop, Worksop
Holy Spirit Home Care is an independent care provider. The aim is to provide person-centred care to elderly clients within their own home promoting independence, dignity and choices.

The agency has staff to work around the client and can attend any need at any time.

Care packages are tailored to the individual clients support and needs.

Services offered include personal care, companionship, shopping, medication administration/prompting and escort to appointments.

All staff are enhanced DBS checked, trained and qualified to meet high standards of care.

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Care Provided by Holy Spirit Home Care Worksop

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Jacky Elliott-Smith (Registered Manager)

Funding & Fees Guide for Holy Spirit Home Care Worksop

  • Prices

  • Please contact our office for more information regarding our fees

Holy Spirit Home Care Worksop Reviews (45)

Total of 45, showing 21-40
9.9

Holy Spirit Home Care Worksop has a Review Score of 9.9 (9.898) out of 10, based on 17 reviews in the last 2 years. Over all time Holy Spirit Home Care Worksop has 45 reviews.

Overall Experience

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Review from Tracey B (Daughter-in-law of Client) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the service that is being provided especially with my carers.

Reply from Alex, Administrator at Holy Spirit Home Care Worksop

Thank you for your kind review, it is much appreciated.


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Review from Angela G (Client) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient generally on time for each visit. Helpful and careful in carrying out all the tasks required. On occasion will change bedding and wash my hair. The carers will offer to make hot drinks and remind to take my medication.

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Review from Julie M (Daughter of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, excellent care. The staff are kind and compassionate they show nothing but kindness to my Dad we couldn’t ask for anymore. The staff who attend my Dad are a credit to their employer. It was all new territory for us but the team are so lovely you feel happy with them in your home.

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Review from S E (Son of Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the care shown to our mother from Holy Spirit Home Care was first class. They were a great help to our family and helped to make the last few weeks of our mother's life very comfortable. They treated her with dignity and respect. They were kind, professional and our mother was very
happy.

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Review from Caroline S (Partner of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was cared for from August to December 2021 and was offered an excellent standard of care, support and attention during this time.
The team were very respectful of our home and always displayed care and consideration to my partner. The team is well led and were always helpful and accommodating
to his needs.

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Review from Dorothy G (Partner of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is unable to write, but he really likes the young man who comes, they have really connected with one another. He is in a bed in the room and likes to watch TV with him at night. We are very impressed with the young man he is polite and anxious.

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Review from Hayley W (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience we had was fantastic, very friendly and professional and the staff were all very helpful and did their best for my dad.
Would highly recommend them to friends and family should we need care again we would definitely contact this team. Many thanks for caring for my dad.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you very much for sharing your care experience at Holy Spirit Care.


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Review from R D (Wife of Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st class, I can't thank them enough, they have started my husband walking again something he hadn't done since leaving hospital and he's doing well. Kind, considerate and cheerful, they are all wonderful not just to my husband but they've helped me as well. You're very lucky to have such a devoted
set of carers. Well done all of you and thank you so much.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you so much for taking the time to review our company. It is very much appreciated. Thanks, Jacky.


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Review from Peter W (Son of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst only looking after my dad for a month, I can fully recommend the service and care he received. Nothing was too much trouble for them and provided a fully professional but also friendly care package. Without their help, he wouldn’t have been able to stay in his own home for as long as he did.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you for your kind review, we really appreciate it.


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Review from Florence W (Client) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are efficient, polite and friendly. Very reliable and most caring. They have removed, by their attitude, any embarrassment I may have felt at the beginning of my care.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you for your kind review we really appreciate it.


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Review from Elizabeth D (Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I broke my arm and wrist and so was unable to do a lot of jobs in my home. The carers each came daily, initially for an hour and then 3/4 hour and finally for 1/2 hour. They were willing to do anything I requested - vacuum cleaning, dusting, washing up, drying and putting away dishes, mugs cutlery
etc. They made my bed each day, albeit sometimes under guidance, eg. to eliminate folds in the under blanket and bottom sheet, or to ensure the duvet was the right way round. They also helped me get dry after my morning shower. They were cheerful and very co-operative.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you for your kind review, we really appreciate it.


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Review from Stephen L (Client) published on 14 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been with Holy Spirit six weeks. Carers so far have been friendly and proficient all wearing PPE.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thank you for your kind review, we really appreciate it.


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Review from Carol W (Daughter of Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff who were a lifeline for me when I ended up isolating away from home while caring for my elderly parents. Every staff member filled me with confidence as they were so kind, knowledgeable and efficient, nothing seemed too much trouble. The Holy Spirit team have gone a long way to help
me cope with a difficult situation.

Reply from Jacky Smith, Registered Manager at Holy Spirit Home Care Worksop

Thanks for your kind review we really appreciate it.


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Review from C N (Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff/carers who have helped me while I have been bedridden have been brilliant and caring and friendly. Wonderful staff and people.

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Review from Kim B (Daughter of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, caring and cope with my father well. They are extremely helpful with problems that occur and often go above and beyond a carers role. They are always courteous when they contact me, and if dad needs extra time spent on him they oblige without any problems. Excellent staff.

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Review from Rachel D (Granddaughter of Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holy Spirit Home Care have only recently taken over my grandad's care. My grandad has dementia and gets very confused and at times is quite outspoken however he is always very complimentary in regards to the carers saying how friendly they all are and so very pleasant.

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Review from P T (Husband of Client) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the standard of care given to my wife during her last days at home. The staff were gentle, caring and performed the duties required of them. Professionally, efficiently and lovingly, maintaining dignity for the patient at all times.

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Review from J M (Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely good. I couldn't get a better set of girls anywhere, it's a pleasure to see them each day. They have always got a smile.

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Review from T P (Daughter of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These carers have been absolute God sends through this coronavirus. It's been a weight off my mind knowing Mum is getting the care she needs.

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Review from L C (Daughter of Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring towards my mother and show her courtesy and respect at all times. they meet her needs with efficiency and kindness. They are very reliable. They have been a great help whilst my mother goes through the final stage of her life. I have recommended Holy Spirit to friends whose
relatives have similar needs.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Holy Spirit Home Care Worksop is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Holy Spirit Home Care Worksop is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 98 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Holy Spirit Home Care Worksop is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (16)

Jacky

Jacky Elliott-Smith

Job Title: Registered Manager

Joined: 2020

Jacky has worked in community care for the past 20 years and has worked her way up from being a care worker. She joined the organisation not longer after the company opened in 2019, and has pioneered the company into going strength to strength.


She is confident in her practices and is well-informed about current legislation.


Mollie

Mollie

Job Title: Community Care Team Leader

Joined: 2021

Mollie has worked in Community care for 9 years, providing care to vulnerable adults within their homes. She prides herself on being caring and compassionate to others. Mollie's main role is attending properties, conducting effective assessments and turning these into robust, person-centred care plans.


Karen

Karen

Job Title: Adminsitrator

Joined: 2023

Karen has previously worked in the care sector as a care worker, she has many years in administration. She is organised, effective and passionate about good quality care.


Karen's role mainly focuses on supporting the Registered Manager with Recruitment, HR duties, Training Needs and co-ordinating general administration tasks.


Natalie

Natalie

Job Title: Senior Community Care Assistant

Joined: 2020

Natalie is one of our longest-standing staff members, who worked her way up to the position of Senior Community Care Assistant. She is also Level 3 NVQ qualified, which helps when providing and looking out for high-quality care.


Natalie is extremely caring, builds great rapports and is well-liked within our Holy Spirit Community!


Ana

Ana

Job Title: Community Care Assistant

Joined: 2022

Ana is one of our many valued Community Care Assistants. Ana works part-time alongside us whilst studying at university for her degree in Health and Social Care. In Romania she is a qualified nurse, meaning even though she is not currently practising here she is able to be extremely vigilant of any signs and symptoms. Ana is bubbly, kind and extremely hard-working!


Emma

Emma

Job Title: Roving Community Care Assistant

Joined: 2022

Emma works as the Roving Community Care Assistant, she provides compassionate care for clients who have recently come out of the Hospital. Emma has lots of experience working in the Care Sector ranging from mental health and intellectual disability support.


Katie

Katie

Job Title: Community Care Assistant

Joined: 2021

Katie is a great, hard-working Care Assistant, who always helps out to put our clients' needs first. She works across both Worksop and Retford regularly. Katie is also well trained and has completed many bespoke training courses, such as; Buccal Midazolam Administration, Oral suction and PEG feed.


Adele

Adele

Job Title: Community Care Assistant

Joined: 2020

Adela is one of the hardest working Community Care Assistant. She is reliable, friendly and well-experienced in the Care Sector.


Jean

Jean

Job Title: Community Care Assistant

Joined: 2021

Jean has significant experience and worked in varied roles in Adult and Children's Social Care. Jean works closely with legislation and knows her role inside and out. She is also very caring and builds great rapport with our service users and their families.


Attilane

Attilane

Job Title: Community Care Assistant

Joined: 2020

Attilane is hardworking, friendly and extremely caring. She really does have a heart of gold and would go above and beyond to ensure our service users are provided with outstanding care.


Kimberley

Kimberley

Job Title: Community Care Assistant

Joined: 2021

Kim has worked in community care for many years and provides Holy Spirit Home Care with experience and knowledge in the domiciliary care sector.


Kim has a great sense of humour and a caring nature. She is well-liked by her colleagues, service Users and their families.


Simone

Simone

Job Title: Community Care Assistant

Joined: 2022

Simone is relatively new to care but is quickly becoming one of our most caring staff members. She is hard working and a great member of staff.


Katrina

Katrina

Job Title: Community Care Assistant

Joined: 2022

Katrina is a well-liked and hardworking member of the staff. She knows her service users well and has built great relationships with them.


Bev

Bev

Job Title: Community Care Assistant

Joined: 2022

Bev has significant experience in the social care sector working in care homes and in the community. She is hard-working and always helpful. Bev works across the Worksop and Retford areas.


Tamzin

Tamzin

Job Title: Community Care Assistant

Joined: 2021

Tamzin came over to us after we had looked after a family member of us. She is a great care worker with a friendly nature. Tamzin works part-time with us whilst she studies to be a Primary School Teacher.


Holly

Holly

Job Title: Community Care Assistant

Joined: 2019

Holly is our longest-standing member of staff. Holly treats everyone with kindness, compassion and is well-liked by both colleagues and service users.


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