Holy Spirit Home Care Worksop

47 & 49 Retford Road, Worksop S80 2PU
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9.9 45 Reviews
  • Holy Spirit Home Care Worksop, Worksop
Holy Spirit Home Care is an independent care provider. The aim is to provide person-centred care to elderly clients within their own home promoting independence, dignity and choices.

The agency has staff to work around the client and can attend any need at any time.

Care packages are tailored to the individual clients support and needs.

Services offered include personal care, companionship, shopping, medication administration/prompting and escort to appointments.

All staff are enhanced DBS checked, trained and qualified to meet high standards of care.

Care Provided by Holy Spirit Home Care Worksop

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Jacky Elliott-Smith (Registered Manager)

Funding & Fees Guide for Holy Spirit Home Care Worksop

  • Prices
  • Please contact our office for more information regarding our fees


Holy Spirit Home Care Worksop Reviews (45)

Total of 45, showing 41-45
9.9

Holy Spirit Home Care Worksop has a Review Score of 9.9 (9.898) out of 10, based on 17 reviews in the last 2 years. Over all time Holy Spirit Home Care Worksop has 45 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 0

Date Published

45
4
7
17
28
Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, warm, friendly staff. Nothing is too much trouble. My mum is extremely well cared for which has taken the weight off the family. Thank you all!

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Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble and the staff are extremely helpful, caring and competent. There is a good manager who is not too self-opinionated to help with care and that's a sign of a good manager. All my fears have been reassured and I can't thank you all enough from the bottom of my heart - thank
you.

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Overall Experience  Overall Experience 4.0 out of 5

Prompt reliable service.

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Overall Experience  Overall Experience 5.0 out of 5

They do what is asked of them, and they are very pleasant.

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Overall Experience  Overall Experience 4.0 out of 5

Although the Holy Spirit Home Care has only been visiting us for three weeks, I have been very happy with the services of care so far. The manager and all of the regular carers have been efficient and considerate, always respecting my husband's dignity but sharing a laugh and a joke with him, whilst
attending to his personal care. He is always happy to see them.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Holy Spirit Home Care Worksop is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Holy Spirit Home Care Worksop is calculated as follows: ( (90 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 98 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Holy Spirit Home Care Worksop is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2021

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (16)

Jacky

Jacky Elliott-Smith

Job Title: Registered Manager

Joined: 2020

Jacky has worked in community care for the past 20 years and has worked her way up from being a care worker. She joined the organisation not longer after the company opened in 2019, and has pioneered the company into going strength to strength.


She is confident in her practices and is well-informed about current legislation.


Mollie

Mollie

Job Title: Community Care Team Leader

Joined: 2021

Mollie has worked in Community care for 9 years, providing care to vulnerable adults within their homes. She prides herself on being caring and compassionate to others. Mollie's main role is attending properties, conducting effective assessments and turning these into robust, person-centred care plans.


Karen

Karen

Job Title: Adminsitrator

Joined: 2023

Karen has previously worked in the care sector as a care worker, she has many years in administration. She is organised, effective and passionate about good quality care.


Karen's role mainly focuses on supporting the Registered Manager with Recruitment, HR duties, Training Needs and co-ordinating general administration tasks.


Natalie

Natalie

Job Title: Senior Community Care Assistant

Joined: 2020

Natalie is one of our longest-standing staff members, who worked her way up to the position of Senior Community Care Assistant. She is also Level 3 NVQ qualified, which helps when providing and looking out for high-quality care.


Natalie is extremely caring, builds great rapports and is well-liked within our Holy Spirit Community!


Ana

Ana

Job Title: Community Care Assistant

Joined: 2022

Ana is one of our many valued Community Care Assistants. Ana works part-time alongside us whilst studying at university for her degree in Health and Social Care. In Romania she is a qualified nurse, meaning even though she is not currently practising here she is able to be extremely vigilant of any signs and symptoms. Ana is bubbly, kind and extremely hard-working!


Emma

Emma

Job Title: Roving Community Care Assistant

Joined: 2022

Emma works as the Roving Community Care Assistant, she provides compassionate care for clients who have recently come out of the Hospital. Emma has lots of experience working in the Care Sector ranging from mental health and intellectual disability support.


Katie

Katie

Job Title: Community Care Assistant

Joined: 2021

Katie is a great, hard-working Care Assistant, who always helps out to put our clients' needs first. She works across both Worksop and Retford regularly. Katie is also well trained and has completed many bespoke training courses, such as; Buccal Midazolam Administration, Oral suction and PEG feed.


Adele

Adele

Job Title: Community Care Assistant

Joined: 2020

Adela is one of the hardest working Community Care Assistant. She is reliable, friendly and well-experienced in the Care Sector.


Jean

Jean

Job Title: Community Care Assistant

Joined: 2021

Jean has significant experience and worked in varied roles in Adult and Children's Social Care. Jean works closely with legislation and knows her role inside and out. She is also very caring and builds great rapport with our service users and their families.


Attilane

Attilane

Job Title: Community Care Assistant

Joined: 2020

Attilane is hardworking, friendly and extremely caring. She really does have a heart of gold and would go above and beyond to ensure our service users are provided with outstanding care.


Kimberley

Kimberley

Job Title: Community Care Assistant

Joined: 2021

Kim has worked in community care for many years and provides Holy Spirit Home Care with experience and knowledge in the domiciliary care sector.


Kim has a great sense of humour and a caring nature. She is well-liked by her colleagues, service Users and their families.


Simone

Simone

Job Title: Community Care Assistant

Joined: 2022

Simone is relatively new to care but is quickly becoming one of our most caring staff members. She is hard working and a great member of staff.


Katrina

Katrina

Job Title: Community Care Assistant

Joined: 2022

Katrina is a well-liked and hardworking member of the staff. She knows her service users well and has built great relationships with them.


Bev

Bev

Job Title: Community Care Assistant

Joined: 2022

Bev has significant experience in the social care sector working in care homes and in the community. She is hard-working and always helpful. Bev works across the Worksop and Retford areas.


Tamzin

Tamzin

Job Title: Community Care Assistant

Joined: 2021

Tamzin came over to us after we had looked after a family member of us. She is a great care worker with a friendly nature. Tamzin works part-time with us whilst she studies to be a Primary School Teacher.


Holly

Holly

Job Title: Community Care Assistant

Joined: 2019

Holly is our longest-standing member of staff. Holly treats everyone with kindness, compassion and is well-liked by both colleagues and service users.