KindCare At Home (Redhill)

Abbey House, Room 1, 25 Clarendon Road, Redhill RH1 1QZ
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9.9 49 Reviews
  • KindCare At Home (Redhill), Redhill
KindCare At Home (Redhill) aims to provide completely personalised support that upholds dignity and empowers authority and freedom.

Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

KindCare at Home's Redhill branch offers a wide range of home care services which enable individuals to remain in the comfort of their own homes, including personal care and assistance, meal preparation, companionship, night services, 24-hour live-in care and much more.

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Care Provided by KindCare At Home (Redhill)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Kindcare At Home Ltd
  • Person in charge
  • Alessandra Marinho De Oliveira (Registered Manager)
  • Admission Criteria
    • We remain requiring use of PPE for safety.

Funding & Fees Guide for KindCare At Home (Redhill)

  • Prices

  • £16.00 - £25.00 per hour

  • Within a meeting

KindCare At Home (Redhill) Reviews (49)

Total of 49, showing 1-20
9.9

KindCare At Home (Redhill) has a Review Score of 9.9 (9.852) out of 10, based on 31 reviews in the last 2 years. Over all time KindCare At Home (Redhill) has 49 reviews.

Overall Experience

  • 44
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Date Published

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31
18

Review from D M (Son of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All good occasional worries about where the carer is and timekeeping, but mostly Ok and appreciate the close attention paid to Mum for meds and other changes of notification. Two members of staff in particular are both diligent and friendly with Mum.

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Review from Jill P (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team were always friendly, reliable and flexible. They kept us informed of any health concerns they had about mum and were able to easily adapt to changing circumstances. They always had a friendly word for the cat and if they had time left after their caring duties, would maybe dig out the broom
and sweep the kitchen to be helpful.

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Review from K L (Daughter of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day, my mum was back home from hospital, the carers were here on time for every visit. They were very friendly and had much empathy and compassion for my mum. Always a very warm entrance, which I'm sure made my mum at ease being completely dependent and bed-bound.
Very lovely people
and would have no problem recommending them.
Great service! Thank you for the support and a big thank you to the carers who helped me care for my mum.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for taking the time to share your experience with our carers. We're delighted to hear that they provided the empathetic and compassionate service we strive for and that their punctuality and warmth made a significant difference in your mum's transition back home. Your recommendation means the world to us, and we'll make sure to pass your kind words along to the entire team. Thank you once again for your trust and for acknowledging the hard work of our dedicated carers. We're here whenever you need us!


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Review from James W (Brother of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, hardworking and thorough. Highly recommended.
Special thanks to all members of the staff team who made my brother's return home after a six-month hospital stay possible. I enjoyed working with them all.

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Review from B M (Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfailing service and care enable me to maintain my independent lifestyle. My carers always ask if there is anything else they can do for me before they leave. I have been a client for many years now and would not want to go elsewhere.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

We are thrilled to receive your wonderful feedback! Our team is absolutely over the moon. Thank you for being with us for such a long time. We truly appreciate the opportunity. If you need any further assistance, please know that we are just a call away. Kind regards.


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Review from Linda W (Wife of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using KindCare for over a year now and couldn't be more pleased with their help. Our carers have all been excellent and efficient. We are always greeted with a smile and a general interest in our well-being. They care for my husband and look after him so well and always leave everything
clean and tidy before they leave. Couldn't ask for more. Highly recommended.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our carers. It's heartwarming to know they've made a difference in your husband's care and that you appreciate their dedication and kindness. Your recommendation means a lot to us! Warm regards.


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Review from C S (Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy spending time with the employees; they make a good effort to talk and make me laugh. I can see that they genuinely care. They respect my wishes and my values. I thought it was really nice that I was helped with the paperwork at the start of our journey.

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Review from X D (Friend of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KindCare At Home is providing personal care service for my 80-year-old friend. They are very caring and helpful. KindCare staff are professional and respectful and treat my friend with dignity. I have observed the staff many times; they give care with respect. My friend is very happy and pleased with
the care services he receives from KindCare. We are very grateful for your hard work and support.

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Review from S A (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For my mum, KindCare has been a true blessing. Their staff's degree of compassion and attention is absolutely impressive. She received the best care after her eye surgery. It is clear that the caregivers sincerely care about each person in their care as they go above and beyond to ensure her comfort
and well-being. My mum has received outstanding care and support from KindCare, for which we are immensely appreciative. We are so grateful to them for their genuine impact on her life.

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Review from Fabiano S (Nephew of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie who was diagnosed with Dementia 3 years ago is now in the care of the manager and her team of carers. I can't thank them enough for their loving attention and extreme care for my auntie, who is so dear to me. It is devastating to see her memory and cognition fade day by day, and now faster
and faster. Having the manager and her team see to her needs 24/7 has made the whole difference, as me and my cousins are really wearied by the whole thing. God bless you for your hard work!

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Review from I W (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good, friendly people - nothing too much trouble, wondered at the start how it was going to be. Really good, Kindcare are excellent and normally work to time, they are very busy, not surprisingly. Have helped us in many ways when I was not so good.

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Review from E D (Friend of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KindCare has been exceptional in providing domiciliary care for my elderly friend. The caregivers are professional, compassionate, and reliable. They ensure my friend is comfortable and well-cared for, giving me peace of mind. What stands out the most is their commitment to maintaining a high standard
of care. The staff is always punctual, respectful, and thorough in their duties. My mother looks forward to their visits and has developed a wonderful rapport with her primary caregiver. Highly recommended!

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Review from Eunice H (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to have my care with KindCare. I have been with other care services before and have not been treated well. With KindCare I am looked after very well and they really do care. I consider myself very lucky to be with KindCare and I know they will do their best by me.

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Review from J M (Friend of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend who uses the KindCare At Home services. We are all very happy with the service user's comments. We the friend and family also saw how good and friendly the staff were to our friends and family. Very good, we are very grateful.

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Review from G A (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with a few domiciliary care companies and so far this is the best one. I absolutely love the holistic approach that they take when ensuring that my needs are met. They talk a lot about person-centred care and from my experience, I know that they don't say that in vain. Finally, I like the
environment rather than just another client.
The application process was very easy and they helped me throughout the whole process. Also, the cherry on the cake for me is that if I don't get on with a particular carer, management will make sure to next time send somebody else that I do get along with, which I love.

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Review from Rasheed R (Friend of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed with the services provided by Kindcare At Home and am happy to recommend them. They are committed to the well-being of their service users and go the extra mile to make them happy. They are timely and make sure they complete all they are supposed to do from personal care, administering
the prescriptions, preparing meals and taking service users out for walks. Also, the staff always make sure the house is clean and tidy in each of their visits. I am satisfied with their services and willing to recommend them for more services.

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Review from Ian M (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KindCare provide friendly assistance to my father, helping him to continue to live independently. We started as he was recovering from an operation and have continued with carers for daily personal care. We find the management easy to contact and deal with, and very flexible. They also have a real personal
touch and peace of mind.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with KindCare! We're truly delighted to hear that our team has been able to provide your father with the support he needs to maintain his independence, especially during his recovery period. It's wonderful to know that you've found our management team easy to communicate with and appreciate our flexibility. We strive to maintain a personal touch in all our interactions, ensuring both our clients and their families feel reassured and supported. Your kind words mean a lot to us, and we're grateful for the opportunity to be a part of your father's care journey. If there's ever anything else we can assist you with, please don't hesitate to reach out. Wishing you and your father continued health and happiness!


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Review from Cat L (Friend of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the opportunity to witness the services provided by Kindcare at Home, and I am incredibly impressed with the level of care and professionalism exhibited by their team. The caregivers are exceptionally skilled and compassionate. Whether it was assistance with daily activities, medication
management, or emotional support, the caregivers approached each task with patience and kindness.
For this reason, I highly recommend Kindcare at home to anyone in need of home care services. Their dedication to providing high-quality, compassionate care is evident in every aspect of their work. They have made a significant positive impact on the lives of those they care for, and I am confident they will continue to do so for many others.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for your heartwarming review! We're delighted to hear that KindCare has been able to support your father during his recovery and beyond, enabling him to maintain his independence. Providing personalised care with a friendly touch is at the core of what we do, and it's fantastic to know that our management team has been accessible, flexible and accommodating to your needs. Your peace of mind is our ultimate goal and we're grateful for the opportunity to be of service to your family. Please don't hesitate to reach out if there's anything more we can do to assist you and your father.


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Review from W V (Stepdaughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that myself and my family, we are very grateful for the staff of KindCare At Home (Redhill) always willing to help, an example is that we can not speak English and everytime my stepfather is admitted to the hospital and we call them they translate for us without booking or any advance
request and we are very well supported in every way, always with kindness, compassion, dedication. We are very satisfied with the service of KindCare.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with Kindcare at Home! We're delighted to hear that you found our team to be both skilled and compassionate. Providing high-quality care with patience and kindness is at the core of what we do and it's incredibly rewarding to know that our efforts have made a positive impact on the lives of those we serve. Your recommendation means a lot to us and we're committed to continuing to provide exceptional care to our clients. If you ever need our services again or have any questions, please don't hesitate to reach out.


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Review from Rob M (Power of Attorney of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have a good knowledge of the day-to-day issues of the service user. They also know how to manage difficult situations so the client and parents are confident when the team go out. Good rotation of staff, so the client gets used to a wider team.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for taking the time to share your experience with us! We truly appreciate your thoughtful feedback. It's incredibly rewarding to hear that our staff's dedication to understanding the day-to-day needs of our service users and adeptly handling challenging situations has instilled confidence in both clients and parents alike. We're thrilled that you've noticed the efforts we've made to ensure a smooth rotation of staff, allowing our clients to become familiar with a broader team. This approach is integral to our commitment to providing consistent and high-quality care. Your kind words serve as a tremendous source of motivation for our team, and we're excited to continue exceeding your expectations in the future. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out. Thank you again for your support!


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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for KindCare At Home (Redhill) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for KindCare At Home (Redhill) is calculated as follows: ( (157 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 182 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KindCare At Home (Redhill) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Alessandra

Alessandra M D Oliveira

Job Title: Managing Director and Registered Mananger

Joined: 2018

Alessandra started KindCare to provide the best quality of care possible, to provide service users with the kind of care that wasn't available. She is passionate about people and ensuring that they receive the highest quality of services available. Alessandra is a family person at heart and treats KindCare as an extended family that she nurtures with her whole heart. Alessandra is a mother and grandmother in her personal life, she keeps her family close by at all times.


Richard

Richard Collins

Job Title: IT Administrator

Joined: 2021

Richard joined the team in mid-2021 after completing his BSc (Hons) in Computing. He assists the office in handling technological issues and assists with administration tasks. Richard is from England.


Patricia

Patricia De Oliveira

Job Title: Office Assistant and Care Worker

Joined: 2019

Patricia provides administrative, secretarial and clerical support to others in the office to maintain an efficient office environment. She enjoys working in both the office environment and out in the field to provide quality care to service users when needed. She always carries out her duties with a giant smile that brightens everyone's day.


Thalita

Thalita Vilalon

Job Title: Care Worker

Joined: 2020

Thalita is a dedicated worker who strives to provide service users with excellent care with compassion and dignity. She upholds the very best qualities of KindCare every day.


Maria L

Maria L Moura

Job Title: Care Worker

Joined: 2018

Maria is a fast and energetic worker who is always busy carrying out duties for the service users. She is diligent and hard-working every day and displays clear empathy and compassion for the service users. She is always happy to carry out any task required with a friendly smile and a grand chat with anybody.


Daniel D

Daniel D De Oliveira

Job Title: Care Worker

Joined: 2018

Daniel is a quiet individual yet always manages to provide the best care to all our service users. He is always compassionate and caring to everybody and never fails to bring a smile to people's faces.


Frequently Asked Questions about KindCare At Home (Redhill)

What Type of Services does KindCare At Home (Redhill) offer?

KindCare At Home (Redhill) offers Home Care.

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