Helping Hands Home Care (Folkestone)

Unit 8, Town Walk, Folkestone CT20 1DW
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8.1 3 Reviews
  • Helping Hands Home Care (Folkestone), Folkestone
With over 30 years’ experience, Helping Hands Folkestone is one of the UK’s leading home care providers, offering unique, person-centred support in the place you know best; your home.

With a network of over 100 branches throughout England and Wales, there is always a dedicated care team nearby. So, whether you need brief but regular visits throughout the week to help with personal care and household chores, or 24-hour live-in care for constant reassurance, you can rest assured that your local Folkestone team will be there to support you.

And with a team of regional clinical nurses nearby, Helping Hands are fully equipped to provide nurse-supported care for more complex care needs, such as dementia, Parkinson’s, neurological injuries and multiple sclerosis.

Call your local Helping Hands team today to find out how their friendly, professional home care can support you to feel safe and independent at home.

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Care Provided by Helping Hands Home Care (Folkestone)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Pennington (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Folkestone)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Folkestone) Reviews (3)

8.1

Helping Hands Home Care (Folkestone) has a Review Score of 8.1 (8.083) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Folkestone) has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
1
1
2
1

Review from G R (Wife of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all the Helping Hands have been professional, caring and reliable. My husband's final months were eased by the consistency of the care and friendliness of the carers. Timekeeping was excellent on the whole and the carers were also excellent to me, always a query as to how I was and
given a shoulder to cry on. Without Helping Hands it would have been impossible to care for him at home. I am forever grateful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William C (Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hello, I am almost 84 years of age and am suffering from osteoarthritis in the knees and feet and more recently a fall involving a left shoulder dislocation plus fracture in April 2022. As I prefer to go out to do my shopping etc it was recommended that I make use of care facilities such as Helping
Hands Home Care (Folkestone) to cover a range of health matters. I was given two care slots during the week and when I asked for two more I was told care staff were not available so I ended up with two further visits from another organisation. Very many thanks to Helping Hands Home Care (Folkestone) for their support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pam R (Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands is what it says on the box. Unfailingly cheerful, capable young ladies, lift my spirits, do whatever is needed to leave me relaxed and confident. Official matters are dealt with in the same friendly, efficient manner. I am very happy to have found them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for Helping Hands Home Care (Folkestone) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Helping Hands Home Care (Folkestone) is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Folkestone) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Jodie

Jodie Wells

Job Title: Branch Care Manager

About me


My responsibilities as a branch manager include; overseeing the day to day running of the branch, recruiting new carers, making sure that compliance is kept on top of to ensure the service is safe and well run.


I joined the care industry because I wanted to have a career where I felt that I would make a real difference in people's day to day lives.


I genuinely believe that the service we provide is the best in the area. We have handpicked carers who share the ethos of the company and who fit in well with our customers & existing team members. My carers go above and beyond for their customers and treat them with the utmost dignity and respect.


When I'm not at work I like to spend time with my family on long walks with my two dogs.


Experience and expertise


I have worked in a range of different health and social care settings. I started at 18 in a local nursing home as a care assistant, I then moved on to our actute hospital, then over to a hospice. I gained my NVQ Level 3 in Health and Social care which allowed me to apply for more senior roles, I was a team leader for a home care provider and then moved up to be a care coordinator. I then took a break to have my children and came straight back into care by joining Helping Hands. I am now working toward my Level 5 in Health and Adult Social Care.


Moving through different areas of the sector has given me a well rounded view of what care is and a deep understanding of the industry.


Why I chose Helping Hands


I chose Helping Hands because at the time, we didn't have any branches in the local areas and I thought it was exciting to have the opportunity to start a brand new service in my local area. I started as a care coordinator with one of our amazing branch managers, she gave me the freedom, responsibility and support for me to realise that I was ready for the next step in my career.


I am excited to see my branch grow with our wonderful care team.


I really enjoy being able to help people to stay in their own homes so they can maintain their independence as much as possible in a place where they are happy and content.


Frequently Asked Questions about Helping Hands Home Care (Folkestone)

What Type of Services does Helping Hands Home Care (Folkestone) offer?

Helping Hands Home Care (Folkestone) offers Home Care.

How many Carers does Helping Hands Home Care (Folkestone) employ?

Helping Hands Home Care (Folkestone) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Folkestone) to verify any information. View our terms and conditions. Helping Hands Home Care (Folkestone) has a Platinum Service – more info.