Helping Hands Home Care (Liverpool)

190 Allerton Road, Mossley Hill, Liverpool L18 5HU
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7.8 4 Reviews
  • Helping Hands Home Care (Liverpool), Liverpool
Helping Hands' Liverpool branch offers dedicated home care services in Anfield, Everton, Bootle, Toxteth, Wavertree, Aigburth and the surrounding areas.

The Liverpool team puts compassion and understanding at the heart of its service, and whether a loved one needs regular visits throughout the week to manage household tasks or more intensive live-in support for a complex condition, they provide individually tailored support that is completely unique to each person and their requirements.

Perhaps your loved one is living with dementia and they'd like more regular support in place for them as their condition progresses.

Whatever the person's needs are, the team at Helping Hands Liverpool offers a fully managed service that is regulated by the Care Quality Commission (CQC) and each member of staff goes above and beyond to deliver the very best care.

Helping Hands has 30 years’ experience providing dedicated home care to over 40,000 families across the UK.

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Care Provided by Helping Hands Home Care (Liverpool)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Clare Leleszis (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Liverpool)

  • Prices

  • Domiciliary Care From £33.05 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Liverpool) Reviews (4)

7.8

Helping Hands Home Care (Liverpool) has a Review Score of 7.8 (7.833) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Liverpool) has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
1
1
2
2

Review from J M (Son of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with mum's care, especially since the review and the staff have helped keep a regular, familiar face for mum to see each visit. Our regular carer is excellent and mum really appreciates her work.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Liverpool)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.


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Value for Money

Review from David K (Son of Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Helping Hands for there swift and professional response to my mum's needs. They stepped in and helped my mum who's condition deteriorated rapidly and supplied advice and support to my family and especially my mum. I can't fault the manager and her carers who worked closely with
the Adult Social Care team and other agencies. Thank you again for your help and support you gave provided for my mum.

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Review from Richard B (Son of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Helping Hands staff were always well turned out. They were always courteous and treated my mother with compassion and dignity.

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Review from Ian G (Nephew of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Helping Hands Liverpool have been outstanding. They looked after my auntie from just before last Christmas until a week or so ago. It is clear that it is much more than a job to them. They are considerate, caring, interested and very capable. We could never have managed my auntie at home
without them. They instituted care within 48 hours of me contacting them and responded immediately to any request I had for additional visits. I cannot praise this team too highly and would also like to say that the charges are very reasonable for this level of care. I have no hesitation in recommending Helping Hands Liverpool to anyone looking for home care.

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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (Liverpool) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Helping Hands Home Care (Liverpool) is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Liverpool) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Liverpool)

What Type of Services does Helping Hands Home Care (Liverpool) offer?

Helping Hands Home Care (Liverpool) offers Home Care.

How many Carers does Helping Hands Home Care (Liverpool) employ?

Helping Hands Home Care (Liverpool) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Liverpool) to verify any information. View our terms and conditions. Helping Hands Home Care (Liverpool) has a Platinum Service – more info.