Personalized Care Services

New Devonshire House, Devonshire Street, Keighley BD21 2AU
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21 Reviews
  • Personalized Care Services, Keighley
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Care Provided by Personalized Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Personalized Care Services
  • Person in charge
  • Barbara Wilson (Registered Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Personalized Care Services

  • Prices

  • £16.00 - £25.00 per hour

  • Fees vary depending on the nature of requirements
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Personalized Care Services Reviews (21)

Total of 21, showing 1-20

Over all time Personalized Care Services has 21 reviews.

Overall Experience

  • 16
  • 5
  • 0
  • 0
  • 0

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21

Review from Alan H (Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive could not be improved upon. Carers with personality and humour.

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Review from Catherine M (Wife of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service has really helped me. My husband relates to carers which really matters to me and him. He is a man of habit, all carers have adhered to this. No problems whatsoever. Many thanks.

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Review from Margaret H (Partner of Client) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers friendly, caring, helpful and good at what they do for us.

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Review from E W (Daughter-in-law of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My frail 97-year-old mum-in-law received four care calls per day from Personalized Care Services. The care coordinator and the carers were all very reliable, friendly and professional. Mum-in-law liked all her carers, who took the time to chat with her. Her needs were met, and we were very pleased with
the service we received.

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Review from Riasat A (Son of Client) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personalized Care Services have been excellent, they have been caring for my mum since May 2020. The carers have all been brilliant and as with any groups of workers there are always individuals who are absolutely outstanding and this is no exception with Mum's carers as there are one or two of her
regular carers who are exceptionally good. I would highly recommend Personalized Care Services to anyone needing home care for themselves or their loved ones in this area.

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Review from J A (Client) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personalized Care Services, they have come and cared for the last nine months. They make breakfast and lunch and tea- everybody has been very good and respectful. I am happy with the service given to me, thank you.

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Review from Kenneth G (Son of Client) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care given to my parents to be wonderful. There is nothing the carers and management won't do. Any questions I have, have been answered very professionally. Anything I have been bothered about and any queries I have are sorted out to my satisfaction.

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Review from Anna K (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your services is very good, I am grateful. Very good staff.

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Review from Judith T (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good and supportive - very happy with it.

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Review from J W (Wife of Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased to find there is good consistency in who comes - very important to see the same faces when someone is confused. All are pleasant and cheerful. Management is helpful and friendly; very approachable.

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Review from Amena B (Client) assisted by family/friend published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care being received. I am happy and comfortable with the service provided and the team always look after any issues I have. Management go out of their way to support and provide the correct PPE when needed. I am grateful to the staff for all their work and help.

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Review from Robert W (Son of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredibly helpful and patient. Nothing is too much trouble and very polite. They are a credit their profession. Right from the first phone call to the organisation of the care, and the guys who come, have been nothing but brilliant.

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Review from Ellen A (Daughter of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my brother and I visited the office we were put immediately at ease and we felt we were in an environment that was wholly committed to providing the best possible care. The overall feel was perfectly balanced between professional and empathetic. We were presented with a very well-considered summary
of services and asked specific questions about our needs. It was evident that this excellent service was built on solid experience and a desire to provide tailored personal care. There was a genuine rapport and mutual interest in reaching the correct outcome and throughout our experience, the service was second to none. I would highly recommend this care service and I am very grateful for the commitment we received in very difficult circumstances.

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Review from Robert W (Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Personalized Care Services extremely professional, supportive and empathetic to our needs. We would have no problem recommending their services to others and we would definitely use again should we need to.

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Review from Paul S (Son of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service we have received. My mother is the recipient of the care, and she has been taken care of with kindness and respect in a professional way.

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Review from Beverly C (Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only used the service for a week but we were extremely happy with the carer who looked after my mum. She was very friendly and caring and had a natural empathy with my mum. She respected mum's dignity and was sensitive to her needs and wishes.

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Review from Zahir A (Son of Client) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Personalized Care Services for the first time and felt that they did meet our family cultural needs. My family member is happy with the way they have helped to make my family member feel at ease.

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Review from Daniel W (Client) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service is brilliant and well worth the money. I highly recommend this service to anyone in need of help.

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Review from Deborah R (Next of Kin) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have employed this company to act as carer/pa for my son who has short term memory loss and various other illnesses. I have found them to be extremely helpful and caring with regards to my son. I would highly recommend them to anybody who needs to use this service.

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Review from Margaret (Grandmother of Client) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The personal assistant and main carer for my grandson (who has short term memory problems), I have found to be a kind and thoughtful person, who has put the care and interests of my grandson to the forefront. He is also very knowledgeable about the importance of letting him live independently, but being
on hand if he needs extra help.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Personalized Care Services

What Type of Services does Personalized Care Services offer?

Personalized Care Services offers Home Care.

How many Carers does Personalized Care Services employ?

Personalized Care Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personalized Care Services to verify any information. View our terms and conditions. Personalized Care Services has a Basic Service – more info.