Premium Homecare Ltd

17 Gordon Road, Carshalton, SM5 3RG
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9.7 22 Reviews
  • Premium Homecare Ltd, Carshalton
Care can be an extremely rewarding field to work in. Unlike many other jobs, as a support worker, you are providing a valuable service not just to the people you are caring for, but also to their friends, families and society as a whole.

A support worker can make a difference to a person's quality of life, their mood and their overall health and well-being by being on the front-line of care delivery, helping individuals to overcome the everyday difficulties they face.

Premium Homecare will offer a very competitive pay package, flexible working hours and paid holidays.
Premium Homecare will give their staff all the support needed so that they can do their job can be to the fullest.
Premium Homecare will not only provide up to date training but also allow and encourage further progression.

Premium Homecare staff are very approachable, friendly and willing to lend an ear and hand with any issues.

Be the best you can be, become a support worker for Premium Homecare.

Show Premium Homecare Ltd on the Map

Care Provided by Premium Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Premium Homecare Ltd
  • Person in charge
  • Zoe Hughes (Area Manager)

Funding & Fees Guide for Premium Homecare Ltd

  • Prices

  • From £22.00 per hour

Premium Homecare Ltd Reviews (22)

Total of 22, showing 1-20
9.7

Premium Homecare Ltd has a Review Score of 9.7 (9.697) out of 10, based on 11 reviews in the last 2 years. Over all time Premium Homecare Ltd has 22 reviews.

Overall Experience

  • 18
  • 4
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Date Published

22
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2
11
11

Review from Stuart M (Son-in-law of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing carers who have brought my mother-in-law out of her shell and she was pleased with the Christmas and birthday presents and cards. Also they look after their carers better than other firms in the area.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you so much, we are so pleased our team has had such a positive impact on your mother-in-law, who has also been a pleasure to care for! Our team will be delighted when we share the amazing feedback!


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Review from P R (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience was satisfactory with staff friendly and courteous, especially my main carer. One problem was erratic timekeeping, contracted time was 8 am, but arriving much later or earlier.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you so much for your feedback, we are delighted to know you were satisfied with the service we provided! We're sorry to hear about your experience with inconsistent timekeeping on your 8 am call, we understand how important it is for our care staff to be on time and we try our best to ensure there are no issues/delays around this. However, unfortunately due the unforeseeable, for instance rush hour traffic or in an event of emergency at a previous call, this can impact the carers' timekeeping sometimes. We do apologise for this. Best wishes and kind regards!


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Review from B K (Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my carer who looks after me, getting up, washed, dressed and breakfast.
She is a great carer.

Reply from Keeley, Co-Ordination at Premium Homecare Ltd

We are very pleased to hear this! Thank you for your kind feedback.


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Review from D S (Son of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent company. Very professional and caring.
They struggle to get to Mum sometimes due to public transport problems, but always let Mum know if they are running late.
Vert tidy and clean.
Makes my life easier, knowing they are there.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you so much for your feedback! We are sorry to hear our carers are sometimes late for your mother's call - we don't like to be late either; however, in this industry, sometimes things just come up (traffic, ill team members, a call running longer than expected due to emergency, etc), sometimes we do end up running a bit late unfortunately, but we always ensure we let our clients know and that once we arrive to their homes, we give all our attention, time and care they need. Thank you for your understanding.


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Review from C H (Son of Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been invaluable. My parents rely on the excellent care Premium Homecare provides which makes their lives so much more comfortable. The carers are police, kind and very patient.

Reply from Keeley Cambell, Co ordination at Premium Homecare Ltd

Thank you for your positive feedback, we are so pleased you are happy with our service provided for your parents!


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Review from Alvina A (Daughter-in-law of Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the company, and very understanding and supportive towards the patient. The carers are very well trained. Would recommend it highly. They really look after Mum very well. They take their time and do not rush the job at all. Their timekeeping is very good. Overall a very good company
to deal with.

Reply from Keeley Cambell, Co ordination at Premium Homecare Ltd

Thank you for your feed back, I will pass these kind words on to our team they will be so pleased!


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Review from C J (Wife of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be efficient, always on time and trustworthy.
They assist my husband each morning to have a shower and get dressed.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you for your feed back! We are so pleased you are happy with our service provided for your husband.


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Review from D D (Daughter of Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my husband really enjoyed the care provided by the carers from Premium Homecare. The care and attention to detail have been almost perfect 9/10. All the carers who have taken care of dad have been friendly, professional and hard-working. I feel like a weight has been lifted from my shoulders with
having help!

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Thank you so much for your review! We are so pleased you are satisfied with the service we provide for your dad, I will pass your kind words on to the team they will be very happy to hear this!


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Review from B S (Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Premium Homecare Ltd is exactly what I need and is totally geared to my requirements. The carer is always on time, is smart and professional. She is always smiling and provides exceptional service, anticipates my needs and I cannot recommend her highly enough. Service is far
superior to the other care providers I have used.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you for your kind words! We will pass them on to our carers! We strive to provide such high professional quality service to all our clients and continue to do so. Our team will be so pleased to hear this.


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Review from N G (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a completely new experince, having just come out from a long stay in hospital. My carer has been helpful and as punctual as she's been able to. Help is at hand, but is still only two weeks since I was discharged. I've had the opportunity to listen to what help and assistance in on offer.

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Hi Nicholas, thank you for taking the time to write a review; we are pleased to hear you are happy with the support and advice our carers have to offer you! We will be sure to pass on the message to our team, and we will continue to provide you with the best support possible. Take care.


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Review from Liese H (Daughter of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being cared for by various other agencies we finally received the correct care From Premium Homecare. The carers my mum had went above and beyond, it was peace of mind for me as I couldn't always be there but I was always informed of any issues. Mum had a lovely bond with the regular carers,
they were so lovely to her and would cheer up when she was having a bad day. I really appreciated all the hard work that they put into caring for Mum even when she was being difficult they were so caring and professional towards her.
Thank you to all who cared for her and the management who would also step in if there were staff shortages.
Everything was really appreciated by all her family.

Reply from Keeley Campbell, Co-ordination at Premium Homecare Ltd

Thank you so much for this feedback, Leise. We are very happy to hear that you've been impressed with the calibre of carers/management that we assigned to your mother's package of care. She was a wonderful woman and a pleasure to provide care/support for!


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Review from Elaine G (Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has cared for me a few times now, and on her first time looking after me I had an asthma attack we stopped doing what we were doing, washing. She helped me through my attack and stayed until my attack was over. She knows and understands my needs cares for me very well while making me feel like
a have dignity. We talk like we're friends which makes me feel relaxed and at ease.

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Hi Elaine, thank you for taking the time to review our service. We value your feedback and will share this with the team, it only helps them to continue doing wonderful work. It is our pleasure to provide care for you and give you the support and help you need.


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Review from J E (Client) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I have received from Premium Care was first class. Following a fall I had to have a four times a day care package for six weeks. All my carers were helpful, and encouraging when I felt low. They were cheerful and I looked forward to seeing them, they were the main part of helping me to
recover successfully.

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Thank you so much for taking the time to leave us a lovely 5-star Review.
We are really pleased to hear you feel the team in Sutton are providing 5-star care for you and they have been helpful and encouraging throughout your time with us. We will be sure to pass on your kind words to the branch who in turn will share them with the team.


Kindest regards


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Review from D D (Daughter of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some carers have a bad press, our carer must be one in a million. Could not ask for anything better.

Reply from Mariama Hawa Mustapha, Director at Premium Homecare Ltd

Thank you for your positive feedback on our care worker. We will let the carer know about your feedback regarding the care she is giving to your mum.


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Review from Z A (Granddaughter of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so lovely, so happy and full of positive energy, they are always attending to our family members needs and always go the extra mile, there communication and updates are always so warming and you can tell just how much they care about their clients, another thing I would like to add is
how involved the management is with the clients they come out the calls and introduce themselves. Its very comforting to know that our family members are well cared and catered for when family cant always be around 24/7, I cannot recommend this company enough, each and everyone of them brings such uniqueness to the care they deliver, we are so grateful to have them as part of our lives!

Reply from Mariama Hawa Mustapha, Director at Premium Homecare Ltd

Thank you for your positive feedback and we at Premium Homecare will ensure to continue providing quality care for your grandmother.


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Review from C S (Wife of Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was put on end of life care and awarded continuing health care.
The team attending him have been very professional and shown compassion. Very helpful.

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Thank you so much for your kind words. We do have some amazing staff and as a company, we continue to support our clients and also family through end-of-life care. We will pass this message on to our employees.


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Review from S A (Wife of Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the carer. they are punctual and friendly, and very patient. I wouldn't hesitate to recommend this company.

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Review from Sharon W (Daughter of Client) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premium Homecare Ltd are a very professional organisation. Since my mum has gone out of hospital, they have shown a very caring attitude towards her care and nothing seems too much for them in making sure that all her needs are met. They are gradually building up my mum's confidence so she can lead
as near as normal life as possible.

Reply from Mariama Hawa Mustapha, Director at Premium Homecare Ltd

Thank you ever so much for your wonderful compliment. Premium Homecare always strives to provide tailored and professional care to our service users hence the reason why we were able to care and promote your mum's independence. We also appreciate your trust in our care workers in providing care for your mother and your great hospitality at anytime our care workers visit your mother, it makes a great difference.


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Review from Dave O (Son of Client) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a short note from our family to express our gratitude to you all for the wonderful service you have given us over the last four or five weeks. We were thrust into a very difficult situation with my father who seemed to have severe dementia, something his doctor has been denying for some considerable
time. This coupled with (at least for us) a totally inadequate home care package prepared on the assumption that dad was in a lot better shape than he actually was. He seems rather adept at hiding these issues for short periods of time in front of doctors and guests so I can understand how the confusion arose. However heartfelt thanks must go to the manager and staff member who has been an absolute godsend to us and my father. Their patience, versatility and skills in caring for and indeed dealing with dad, during some very taxing times has been so reassuring to us and of course to dad. Thanks to them for all the hard work, it’s very much appreciated.

Reply from Mariama Hawa Mustapha, Director at Premium Homecare Ltd

Many thanks for your positive feedback on Premium Homecare Ltd. However, we would not have been able to provide an excellent care service for your dad without your trust in our care workers. Also, we appreciate you and your wife for the wonderful hospitality and confidence in our care team each time we visit your dad.


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Review from Richard F (Husband of Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was much appreciated that my wife's carer had a great deal of experience and could therefore bring welcome advice.

Reply from Mariama Hawa Mustapha, Director at Premium Homecare Ltd

Thank you for your positive feedback, much appreciated.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Premium Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Premium Homecare Ltd is calculated as follows: ( (49 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 66 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premium Homecare Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

No image found

Hawa Mustapha

Job Title: Registered Manager

Joined: 2019

I have been in health and social care sector for the past 15yrs
Started from Carer to field care supervision, coordinator, Payroll assistant, deputy care manager, manager and registered manager.
Qualifications:
Diploma in Business Studies, Level 3 & 5 in Health and social carer and degree in Business and healthcare management.


Registered manager for Premium Homecare Ltd.


Frequently Asked Questions about Premium Homecare Ltd

What Type of Services does Premium Homecare Ltd offer?

Premium Homecare Ltd offers Home Care.

How many Carers does Premium Homecare Ltd employ?

Premium Homecare Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premium Homecare Ltd to verify any information. View our terms and conditions. Premium Homecare Ltd has an Enhanced Service – more info.