South Coast Home Care

Unit 1 & 2 Basepoint, Enterprise Centre, Terminus Road, Chichester PO19 8TX
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9.9 14 Reviews
  • South Coast Home Care, Chichester
South Coast Home Care is a family owned home care provider covering Chichester, Littlehampton, Worthing and West Sussex. It offers person-centred and dignified care to people in their own homes. The team can provide a range of services that are tailored around each individual's needs and choices. Please contact the team to discuss how they might support you or a loved one.

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Care Provided by South Coast Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Southcoast Homecare Ltd
  • Person in charge
  • Sophie Reed (Managing Director)

Funding & Fees Guide for South Coast Home Care

  • Prices

  • From £28.50

  • The rate is based on the client’s specific needs to ensure their safety.

South Coast Home Care Reviews (14)

9.9

South Coast Home Care has a Review Score of 9.9 (9.907) out of 10, based on 13 reviews in the last 2 years. Over all time South Coast Home Care has 14 reviews.

Overall Experience

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Date Published

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Review from Daisy L (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at South Coast Home Care have been kind, caring, compassionate, friendly, efficient, professional and responsive to our needs. They put care in place on the day we asked for their help and managed to continue to adapt the plan we had quickly to suit our family's fast changing needs.
The staff in the office went above and beyond to help - proactively liaising with other professionals involved in my mother's care and keeping us in the loop. The care they put in place was totally bespoke to our needs. The carers themselves were kind, gentle, calm and attentive. They made my mum feel safe and carried out their duties as she asked with her dignity and safety as a priority. We can't thank the whole team enough for all they've done to help to make a very difficult time for our family much easier and with such kindness too. We feel like they have wrapped with a blanket of care around the whole family - giving us peace of mind that our beloved mum is in the best possible hands.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you for your lovely feedback.It's nice to hear you felt mum was in the safest possible hands.


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Review from Lisa L (Daughter-in-law of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Southcoast Homecare provide care for my mother in law. The care team go above and beyond to make sure my mother in laws care needs are met, nothing is to much trouble. As a relative it's reassuring to know my mother in law is in safe hands when I'm not around.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you for your thoughtful review. We truly appreciate your kind words and are so pleased to hear that our care team is providing the support and reassurance your mother-in-law deserves. Ensuring our clients feel safe, comfortable, and well cared for is always our top priority.


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Review from Mandy C (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always friendly and professional. No job is too much trouble. Mum was in hospital for 7 weeks and some staff went to see her which made her feel valued. Always make sure I am kept in contact with times etc which takes stress away. Can't praise the company enough.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our carers. It means the world to us to know that your mum felt valued during her hospital stay, and we're so glad that our team could offer her support during that time. Keeping families informed and reducing stress is always our priority, so it's wonderful to hear that this has made a difference for you. Thank you again for your support. It's greatly appreciated!


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Review from Anita R (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my Mum had a fall we had South Coast in, as they had helped us before, and we were more than happy that they could help us again. Always arrived with smiles and cheers and were an absolute pleasure and a godsend. Have recommended them and would definitely use them again. Thank you.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you so much for your kind words! We're grateful for your trust and happy we could help again. Wishing you and your mum all the best!


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Review from W G (Daughter of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum was taken on by South Coast Home Care she has got stronger in her arm strength as she has not much strength in her legs due to nerve problem in her back.
South Coast Home Care has been a lifeline for my mum and her partner who is 97 this year, and a great help for myself and sisters.
Thank
you everyone at South Coast Home Care.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you for your lovely review! We're so glad to hear that your mum has gained strength and that our team has been a lifeline for your family. It means a lot to us to be able to support you all.


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Review from David S (Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just started with South Coast and the two young ladies who have attended are really absolutely excellent! Cannot say more than that. Next time I hope to be able to write more than two hundred words, maybe.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you for sharing such a fantastic review- I truly appreciate it! I'm delighted to hear that the two young ladies are providing excellent service and are such a credit to our team. Your kind words mean a lot to us. Many thanks.


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Review from Scott M (Son of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a bad fall and I contacted Southcoast Homecare after being told about them by a friend. I met with the owner and was hugely impressed and told about a Contingency Plan they do, which involves a full assessment and visit once a week from a carer to form a relationship and check my mum is doing
ok. It's been a wonderful thing to do. They are caring, and helpful and take the pressure off my mother in various ways. Also, now that we are registered under this plan, when or if the actual time that mum needs full-time support or periodic at-home help, there will be no delay or assessment, etc and they know her needs and meds, etc. I know from experience that when an emergency occurs, the process of being assessed can be very frustrating and delay you getting help. I am thrilled with the service.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you, as always. I'm pleased everything is going well.


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Review from Paul T (Husband of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at South Coast have always paid great attention to detail in providing such good care towards my wife. They also on every visit engage with my wife, which I know that she enjoys greatly. I appreciate that the job on occasions can be demanding however the staff who attend to my wife just use
their skill set and knowledge as trained. And provide such a professional service.

Reply from Sophie Reed, Managing Director at South Coast Home Care

Thank you for your kind words and feedback, we will also ensure this is passed to the whole team who care for her. It's a delight caring for your wife.


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Review from Colin H (Nephew of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Providing staff who care for the elderly and vulnerable can never be easy. It is well known that there are staff shortages nationally. Initially, the staff provided to take care of my aunt was not consistent and was not appropriate but that was two years ago and now there seems to be a consistent rota
of excellent staff which helps enormously. My cousins and I, her only relatives, live some distance from my aunt. Having live-in staff has been the right answer for the care of my aunt; it is the best for her and for us.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you so much for your feedback. We're pleased to hear that the current consistent rota of staff has been a positive change for your aunt's care, especially with you and your family living at a distance. We understand how important it is to have reliable, dedicated care in place, and we're glad that the live-in arrangement is providing peace of mind for both her and your family.


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Review from C B (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but high praise for South Coast Home Care (SCHC) from day 1 they have been super responsive in requests for emergency care and during subsequent changes to care requirements- this includes decreasing the amount of care as well as increasing care needs.
SCHC has always been approachable
to discuss any issues that arise.
Without the support of SCHC, I do not believe my parents would have been able to remain in their own home and together, which was their dearest wish.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you for the lovely feedback. It's lovely to hear we've made a difference to you and your parents.


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Review from Lorraine A (Next of Kin) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has cerebral palsy and now she is older, caring for her personal needs has become difficult for me. As an older mother, my health has begun to suffer. I welcomed South Coast Home Care with open arms. The carers who came every day were caring, considerate, polite, courteous and extremely
kind and patient. They took care of all my daughter's hygiene needs. My daughter was treated with dignity and respect. I cannot fault the service we received.

Reply from Liam Tracey, Operations Director at South Coast Home Care

Thank you for the lovely feedback. It's lovely to hear we've managed to ease the pressure from you.


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Review from Louise B (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the ongoing care given to our father to be of a very high standard, the carers genuinely seem to care about him and nothing is too much trouble. We are informed promptly of any issues, it is very reassuring to have peace of mind after nearly a year of very bad care from previous care
companies.

Reply from Sophie Reed, Managing Director at South Coast Home Care

Thank you so much for your kind words and it's a pleasure to care for your father. Many thanks, Managing Director.


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Review from June W (Wife of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care they showed my husband was second to none, nothing was too much trouble they never hurried or rushed to go to the next client and they also had time for me to see I was okay, with really caring staff and management.

Reply from Sophie Reed, Managing Director at South Coast Home Care

Thank you June, for your review and kind words really means a lot to us.


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Review from Debbie C (Daughter of Client) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the care given to my father by South Coast Homecare, they endeavour to keep the staff going to him consistent, which he finds less unsettling. He gets on very well with most of the staff, especially the male member who my father will only allow to help with washing and
dressing.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for South Coast Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for South Coast Home Care is calculated as follows: ( (69 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 75 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for South Coast Home Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Sophie

Sophie Reed

Job Title: Managing Director

Joined: 2019

Meet - Sophie Reed
Founder of South Coast Home Care
I am Sophie Reed, the founder and owner of South Coast Home Care, where my extensive 19-year journey in the care industry began as a care assistant at a Chichester-based care home. Over time, I’ve ascended through various levels, acquiring experience in home management and project management. I’ve had the privilege of being registered with the Care Quality Commission in two distinct roles.


My passion for care and dedication to the quality of service delivery run deep. I firmly believe in the effectiveness of person-centred approaches, with the belief that there’s no better place for such care than the comforting environment of one’s own home, where one-to-one care can truly shine. At South Coast Home Care, I also assume the role of the Care Specialist, ensuring compliance and the safe delivery of our services.


Our core values revolve around our hands-on approach and unwavering support for our team. This, in turn, empowers us to consistently deliver an outstanding level of service that our clients and their families can rely on.


Frequently Asked Questions about South Coast Home Care

What Type of Services does South Coast Home Care offer?

South Coast Home Care offers Home Care.

How many Carers does South Coast Home Care employ?

South Coast Home Care employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact South Coast Home Care to verify any information. View our terms and conditions. South Coast Home Care has an Enhanced Service – more info.