Together In Care

Millside House, 887 Bradford Road, Batley WF17 8NN
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9.7 31 Reviews
  • Together In Care, Batley
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Care Provided by Together In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Together In Care Forensic Ltd
  • Person in charge
  • Hondo Tigere (Registered Manager)

Funding & Fees Guide for Together In Care

  • Prices

  • £24.17 per hour
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Together In Care Reviews (31)

Total of 31, showing 1-20
9.7

Together In Care has a Review Score of 9.7 (9.704) out of 10, based on 12 reviews in the last 2 years. Over all time Together In Care has 31 reviews.

Overall Experience

  • 21
  • 9
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Date Published

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Review from Dezra D (Daughter of Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Made my mum's final weeks comfortable, she was able to build a lovely relationship with the girls, laughing with her. The care was outstanding they were so gentle with her and followed her instructions to a tee. Mum was always clean and her skin well taken care of, she was always very relaxed at the
end that she slept like a baby after. I cannot praise these girls highly enough. As a family, we would like to thank them sincerely for their care and compassion through Mum's final weeks.

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Review from E B (Granddaughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother's care is very important to us as well as being able to keep her in her own home. The team we have in place are excellent and we are so grateful. My grandmother feels respected and cared for and we are glad that we can trust them to look after her so well when we cannot.

Reply from Ceciliah Tigere, office at Together In Care

Thank you so much for this response! We value your honesty and would like to say it is our pleasure working alongside you and caring for Grandma.


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Review from Samina K (Mother of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with care we get for our daughter. The main thing is that the company is so cooperative and supportive and sends carer as requested. Main client always wants change and we make contact with care coordinator and always get help. Thanks.

Reply from Ceciliah Tigere, Director at Together In Care

We're glad to hear that you are happy with the service provided for your family member and that our co-ordination team are responsive.


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Review from Ian W (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team always treat my mum with care and compassion- As applies to many 92-year-olds she is very set in her ways! And finds it hard to accept change or a different routine. Carers are always very patient with her despite her selective deafness! They do their best to engage with her!
As a family,
we know that she is in safe hands.
Thanks especially for spotting the water leak in her bedroom, I had missed it and their keen eye saved us a fortune!

Reply from Ceciliah Tigere, Director at Together In Care

Thank you for your honest review of our services! We are so glad to hear that you are happy with the support being provided by the team.


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Review from A H (Grandson of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the 1st day, TIC have shown just why, in my eyes, they are an amazing service provider. The office staff are helpful and respectful. Carers are amazing, genuine people who keep my grandmother occupied on occasions and listen to her requests. It's been over 8 months of service which has been provided
and just want to say, not 1 single complaint from me or my grandma.

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Review from S V (Son of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come on time and do a good job in looking after my elderly dad. Although all staff are caring, two ladies are particularly useful because of the Gujarati language compatibility with my dad.

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Review from Mohammed Sarfraz M (Son of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father is happy with his carers because they give him time when he wants so therefore I am happy. They listen to what he says, for example, if he is in pain they put cream on. We are glad they ask him if he is okay or if he needs anything else. They know how to handle him which makes me happy to
see he’s in good hands and that he’s not going to fall. When he sees carers that puts a smile on his face because then he knows they’ll take him to the washroom. Since we joined with this company we have been very happy and relaxed because four times a day helps.

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Review from Keith W (Power of Attorney of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care provider who shows real understanding, compassion, genuine care and empathy with the person who they care for. Everyone from the office staff to the carers give 100% to the job. They adopt a thoroughly professional approach with compassion. The service provides information about the
client through the online app.

Reply from Victoria Ashfield, Administration Manager at Together In Care

Thank you so much for your review. We are so happy to hear that your experience with us has been positive and that the support provided by the care team has met your expectations.


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Review from S D (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional team and regular updates obtained Any issues escalated to me as a family member promptly. Staff deal with issues quickly and supportively. Monthly contact calls are very useful. Staff is very adaptable when visit times need amending for appointments.

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Review from Anne-Marie M (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have good things to say about my dad’s care provider together in care. The managers and office staff I have spoken to have all been polite and helpful. One carer in particular goes out of his way to ask about my mum as well as my dad as he knows she has health issues too. The carers are all friendly
and efficient and my parents look forward to seeing their smiling faces. It helps us all as a family knowing that people we trust are helping us look after our parents.

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Review from Jacqueline E (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been diagnosed with Vascular Dementia and needs help to carry out everyday tasks. The carers visit 3 times a day, helping with dressing, washing, breakfast, lunch, evening meal and bedtime routine. My mum would not be able to stay in her own house, which she insists she wants to do, without
the help of the carers.

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Review from Sharon B (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot stress how fabulous Together In Care are! I live and work in Spain, unfortunately, I cannot be there all the time for my mum. My mum suffers from dementia amongst many other medical conditions and I find it a struggle to have an update from her as to how she is doing or what she is doing.
Together
in Care was put in place by the social worker at the time a few months ago, when she came out of the care home. Since then the team have given me the Together in Care app where I can see the tasks and notes left by every carer every day. I contact them by voice mail on a messaging servi if needed, as it's easier with me living in Spain. I have a reply within the hour (usually within 5 mins). I try not to call them as I know answering the phone can be a bit of a challenge sometimes.
All the carers are fabulous, but a big shout out to her carer she is exceptional, she has literally held my mum's hand through a very difficult situation when I couldn't. Thank you so much.

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Review from Lesley H (Friend of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my friend received bad care from a different provider, his home care was replaced by Together In Care. All the staff had to work hard gaining his trust as you can imagine. We could see the change in his care instantly as his skin had improved and he put weight on. Then soon after the change in
him, smiles returned, he had more good moods than bad. One carer in particular always uplifted his bad days with giggles and chats, as did all the carers. They cared for him as if he were part of their extended family. My friend is not easy to care for with complex health care needs etc. All the staff are trained to high standards but you can't train people to have compassion and a genuine need to provide the best care. Together In Care, you choose your staff well. Keep up the good work. We need more like you. Thank you.

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Review from Paul F (Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used a previous care company to help with the care of my mother, I was glad to find this company whose work ethics are second to none.
Staff are professional and caring, and the company always go above and beyond to deliver a top level of service.


I have no reservations, and I and the family

are overwhelmed with their service.

Reply from Ceciliah Tigere, Director at Together In Care

Thank you for the comments, and we are glad that you have found this service to be of great help to you and your immediate family.


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Review from Nancy K (Daughter of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been getting care from Together In Care since Mum came out of hospital and we have been very satisfied. If I have any issues to discuss, I feel they have been sorted out and taken on board. The staff are always friend to mum and her outer family.


 


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Review from Wendy O (Wife of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been getting care from Together In Care since March 2020 when my husband came home from a care home and have been very satisfied. If I have any issues to discuss, I feel they have been stored out and taken on board.

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Review from Joan M (Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are lovely. They have become friends to me. I can't praise them highly enough.

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Review from J R (Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following initial assessment, good care is given daily, responding to changing/additional needs and requirements.
Carers are cheerful, friendly and willing to oblige.
My worries regarding safety from the virus have been satisfied by adequate protection.

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Review from David C (Son of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my fathers fall, we asked TiC (Together In Care) to look after him, visiting three times a day. The team were great. They were friendly, cheerful and very kind. They all got to know him really well and treated him with great respect. As his health deteriorated, they were very flexible in adding
extra visits or holding off when I went to stay. They were also really good at calling or messaging me with frequent updates.

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Review from Anya R (Daughter of Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum can be quite difficult at times and at first, I was not sure it was going well but a good relationship has been built up over the past months, so I am quite happy with the professionalism of the company.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Together In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Together In Care is calculated as follows: ( (52 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Together In Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Together In Care

What Type of Services does Together In Care offer?

Together In Care offers Home Care.

How many Carers does Together In Care employ?

Together In Care employs 67 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Together In Care to verify any information. View our terms and conditions. Together In Care has a Basic Service – more info.