Together In Care

Millside House, 887 Bradford Road, Batley WF17 8NN
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9.7 31 Reviews
  • Together In Care, Batley
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Care Provided by Together In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Together In Care Forensic Ltd
  • Person in charge
  • Hondo Tigere (Registered Manager)

Funding & Fees Guide for Together In Care

  • Prices

  • £24.17 per hour
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Together In Care Reviews (31)

Total of 31, showing 21-31
9.7

Together In Care has a Review Score of 9.7 (9.704) out of 10, based on 12 reviews in the last 2 years. Over all time Together In Care has 31 reviews.

Overall Experience

  • 21
  • 9
  • 1
  • 0
  • 0

Date Published

31
0
7
12
19

Review from Keith W (Husband of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a period of hospitalisation, it became necessary to find help with day-to-day care for my wife, particularly with bathing, dressing and getting ready for bed. Having no previous experience of the situation it was difficult to know what to expect. I can only say that the whole process has been
really positive. All the carers have shown care and attention and a willingness to ensure that my wife has the best experience possible in a difficult situation.

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Value for Money

Review from Margaret N (Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with carer, she is a very capable person and makes my very comfortable I couldn't wish for anyone nicer.

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Review from I P (Son of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company helped me stay in work. Due for toilet trips for my chair bound mum. Early arrival meant that someone could keep an eye on my mum/ get her dressed and washed and make breakfast whilst I was getting ready for work.

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Review from S T (Client) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant care workers. Good timekeepers. Care satisfactory.

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Review from M D (Father-in-law of Client) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not having experience of carers previously they informed us what they would be doing and why. Any problems that occurred they got in touch immediately and informed us. Made suggestions to help their clients life easier. Listened to suggestions from my daughter and me and acted on them if they were feasible.
It was a pleasure to see how they worked with what must be a stressful job with varied clients with numerous needs.

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Review from J F (Client) assisted by family/friend published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with personal care, always treated with dignity. I am made to feel safe and secure during my care. The carers are always pleasant and nothing is too much trouble.

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Review from K W (Daughter of Client) published on 30 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only just begun using Together In Care, but are certainly very satisfied with the service so far.

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Review from I F (Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and conscientious, very willing to do what is asked of them. Sensible in watching you and in referring any problems to the appropriate helpers needed eg., doctor, district nurse etc. At first a little difficult to hear as most of the personnel are from Zimbabwe. But they made up for this by
their eagerness to please. Remarkably flexible and conscientious with their timings - they visit me 3 times a day and very willing to take on a variety of minor tasks if asked. Well accepted by other members of my family and sociable towards them.

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Review from S M (Daughter-in-law of Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is extremely happy with the care provided and the carers providing the care - they have almost become part of the family and go one step beyond.

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Review from Jane (Daughter of Client) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are friendly and helpful. Medication and meals have been properly organised. Dad's bungalow is much cleaner than it used to be, and he's very happy with the staff who are caring for him. These visits have helped me to relax more, knowing that Dad is being well cared for on a daily basis.
Communication from the team has been excellent - we are kept fully up to date with anything we need to know. We are entirely happy with the service and very pleased that we found this agency.

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Review from Julie C (Granddaughter of Client) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and great at their jobs. It is nice knowing Grandad is in such caring hands. His carer takes the time to sit and chat with him.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Together In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Together In Care is calculated as follows: ( (52 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Together In Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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