Right at Home (Bishop's Stortford & Braintree)

Suite 9, The Chestnuts, 4 Stortford Road, Great Dunmow CM6 1DA
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Top 20 award
10 39 Reviews
  • Right at Home (Bishop's Stortford & Braintree), Great Dunmow
Right at Home Bishop's Stortford & Braintree provides trusted homecare for clients.

The team are passionate about improving the quality of life for client’s and enabling them to live safely and happily in their own homes. That's why they recruit and train CareGivers with a genuine passion for helping people in the local community.

Their preferred visits are a minimum of one hour, so time can be given to provide quality care that isn't rushed, with an ethos that is driven by positive outcomes rather than simply by need.

If you or any of your loved ones are looking for high-quality companionship, personal care, assistance with medication, meal preparation, specialist dementia care or any other complex medical conditions, please feel free to get in touch.

The team cover the following areas: Bishop's Stortford, Great Dunmow, Braintree, Stansted, Stansted Mountfitchet, Much Hadham, Little Hadham, Felsted, Sawbridgeworth, Stebbing, Takeley, Little Easton, Great Easton, Little Hallingbury, Barnston, Blake End, Great Saling, Lindsell, Broxted, High Roding, Birchanger, Elsenham, Great Notley, Rayne, Sheering, Hatfield Heath & Hatfield Broad Oak.

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Care Provided by Right at Home (Bishop's Stortford & Braintree)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Liza Bolden (Manager)

Funding & Fees Guide for Right at Home (Bishop's Stortford & Braintree)

  • Prices

  • from £29.95 per hour

Right at Home (Bishop's Stortford & Braintree) Reviews (39)

Total of 39, showing 21-39
10

Right at Home (Bishop's Stortford & Braintree) has a Review Score of 10 (9.968) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Bishop's Stortford & Braintree) has 39 reviews.

Overall Experience

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Review from E P (Sister of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very caring and kind. They clearly cared about the client. The admin team were very responsive and always tried to help whenever possible. We were very lucky to have found such a good care team.

Reply from Tanya To, Recruiter at Right at Home (Bishop's Stortford & Braintree)

The whole team will be delighted with your feedback. Everyone in the team enjoyed supporting your sister and are very fond of her, and we wish you all the best. Thank you!


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Review from Kim V (Daughter of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t be more happy with the care my Mum receives from Right at Home. She is so much more herself since they took over her care. Since the pandemic, Mum has hardly left the house, but her carers have persuaded her to go out with them, and she loves it. Everyone who works for the company is so thoughtful,
and I would recommend them without hesitation.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

The whole team will be delighted with your feedback. Everyone really enjoys supporting your mum and seeing the progress. Thank you!


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Review from Leeza I (Daughter of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home started caring for my dad in January, all the carers and office staff have gone above and beyond for my dad and support myself, sister and brother through such a difficult time, they are all very professional, very caring and we are very pleased and reassured that they are looking after
Dad for us.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for your lovely feedback, I know the team take great pride in supporting your dad.


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Review from Samantha J (Granddaughter of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a very difficult time with our nan, Right at Home went above and beyond from the start. Communication is amazing and we are always in the loop. They managed to fit us in at very short notice, even given the current climate with the lack of carers. All staff are so helpful, kind and friendly. We couldn’t
have asked for more so thank you to all staff at the Dunmow branch.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you so much for leaving us feedback, what a lovely surprise for me this morning! Your words mean an awful lot to us. Best wishes, Chris.


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Review from Sue B (Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Right at Home after finding them on an internet search engine and then talking to them on the phone, such a personal feel and care for their clients and family were at the heart of what they do. We had the initial meeting with them to set up the care plan, this was done so well and all sensitive
issues and questions were dealt with really well to ensure no one felt uncomfortable or under pressure, they were so kind.
We started the care and nothing seemed too much trouble and helping us and our family on how we wanted was their main priority, they went out of their way to ensure everyone was ok.
Sadly the care wasn't needed for very long as sadly my father passed away but would recommend them as the whole approach to the care and looking after the whole family was so good.
Thank you so much.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you so much and best wishes for the future from the whole team.


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Review from R H (Cousin of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been caring for my cousin for the last few months after his previous care arrangements came to an end. I have been tremendously impressed with Right at Home from our very first contact with them. They moved quickly and efficiently to help us. My cousin is delighted with all the members
of his care team and is amazed how much they manage to get done in their relatively short visits while still engaging with him personally. The management team is closely involved and take a very active role in my cousin's care and are proactively exploring various ways of helping him further. The word "holistic" is overused, but it really does describe the approach that the team take when providing care. What has also impressed us from the posts on their Facebook group is the evidence of the care that Right at Home take over their staff as well as their clients. The team are obviously cherished and supported and it shows in their attitude, their good humour, and all the smiles.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you very much for this great review - we have a lot planned for your cousin as part of our support package!


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Review from Christine C (Daughter of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became obvious to my sister and I that mum was going to need help in the future in order to remain in her own home (we both live a two-hour drive away) we researched local providers and just talking to the Managing Director at Right at Home gave us confidence that when the time came his was
the company to use. In the event, it was a year before mum needed help but over those months and the Managing Director kept in touch and so as soon we needed the support it was there. Mum was extremely reluctant to have “strangers” in her home but it was amazing how quickly those strangers became friends and they were wonderful with mum. As the months went on we had to adjust the number of calls and the time needed but nothing was too much trouble for the Manger and the team.
Sadly mum had a fall recently and now needs twenty-four-hour nursing care so we have moved her to a nursing home close to us but she definitely misses her lovely ladies who made the last few months at home so much easier for us all.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for your positive words about the service, and we all wish the best for your mum.


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Review from Kate J (Sister of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had many years of experience of being an unpaid family member/carer, for my mother, father and now for my brother who is very ill with cancer.
We had reached a crisis situation when I found Right at Home. Our position was, and still is, extremely difficult due to the ad hoc and sporadic nature
of my brother's symptoms and needs.
My experience with other care providers has not been good. My very elderly mother, allocated four visits a day, could have one at 8 am, then 11 am and then none until 5 pm. It was totally unacceptable. The carer would rush in and out and barely had time to do anything of significance.
I am still incredulous at the high level of service provided by Right at Home office staff and carers. I am having to shorten this, as I have so much praise to impart. They have liaised with the hospice, GP etc. on our behalf, gone above and beyond in dreadful times of need for my brother and the carers are of the highest calibre.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for your incredible feedback about our service - your words will mean a lot to the team.


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Review from Darren M (Son of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial call, the service from Right at Home was excellent. The managing director and manager were very professional and accommodating, and everything was clearly explained. The care my father received was excellent, no matter who the individual carers were, and he spoke very highly of them.
Sadly, care was only required for a matter of weeks before he passed away, but they made his final days so much easier. I would definitely recommend this company to anyone requiring care.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for your feedback on behalf of all of us.


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Review from Jenny M (Sister of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a lot of experience with other care providers, and I rate Right at Home very highly. Any issues that I raise are dealt with quickly, and I'm kept up to date with what is going on. Right at Home assess my brother on what he can do, rather than what he can't do.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for your comments; it is a pleasure to look after your brother. Always lots of laughter!


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Review from Barbara P (Daughter of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, carers go above and beyond. Nothing is too much trouble. My father is 95 and they all make time to sit and chat with him he couldn’t be happier. Would highly recommend Right at Home, so grateful we found them.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for your feedback - we all thoroughly enjoy supporting your wonderful father!


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Review from Dawn H (Daughter of Client) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been very pleased with the extremely high level of support that Right at Home has given us during what has been a really stressful time. The wonderful care of mum provided by the professional team of carers has been exceptional. Right at Home has gone out of their way to accommodate
our requests often at last minute and genuinely go above and beyond just providing care. We couldn’t have got through these last few months without them and would highly recommend their services.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

It has been a pleasure to support you all and thank you for the great feedback.


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Review from Nigel W (Son of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had various care agencies over the years, none are up to the standard of Right at Home. They exceed all expectations and genuinely care for her.
Can't praise them enough, to be honest. Just knowing they are going in that day is very reassuring.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you very much for giving us this feedback, it's great to hear that we make a difference.


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Review from Kim R (Daughter of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased we chose Right at Home for my mother’s care. They are reliable, friendly and professional. Mum never had a carer who she wasn’t introduced to first and Right at Home built a team of about three staff members around my mum's needs. Mum really liked her carer and could not stop singing
her praises.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you very much for your kind words about our service - best wishes from all the team


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Review from Robert G (Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For most people looking for a care provider its a new experience, which company do you trust your loved one's life to when they are all claiming to offer a 'personalised caring' service? It's easy to make promises but you really only know how good the care provider you have chosen is once you have met
the people who are actually providing the care. Right at Home (Bishop's Stortford & Braintree) have been excellent at all levels, it starts with the management and their professionalism runs throughout the business. It's not easy to gain the trust of an elderly person who doesn't want to be helped but despite the initial resistance everyone worked to ensure the best level of care was always provided, their care and kindness was greatly appreciated.
Many care companies claim to offer excellent levels of service - Right at Home actually do.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you very much for your kind words about our service.


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Review from Malcolm R (Son of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good start to care arrangement, at a very difficult time for everyone (Covid-19). Visits have been punctual, and nothing has been too much trouble for the carers. Great flexibility has been shown in fine-tuning the visits to suit my father's requirements. He was initially very reluctant to accept
help but has now been won over by the kindness and efficiency of the manager and the team.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

We're always pleased to quickly win clients round who were reluctant to receive support. Many thanks for your feedback.


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Review from Charlotte M (Granddaughter of Client) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the service from Right at Home. They are very helpful and supportive and we have worked well together with them to provide the best care for my grandmother. We would definitely recommend them.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for the feedback. It's a pleasure to be able to help you all.


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Review from Claire S (Daughter of Client) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to find Right At Home (Bishop's Stortford and Braintree) when looking for care for my father in what turned out to be the last few months of his life. Although still in possession of all his marbles, he was becoming weaker and not eating properly, and needed help getting up and dressed
at the start of the day. I popped into the Dunmow office on spec, and found that they had just opened - Dad was their first client! We hit it off immediately: it was clear that they all thought the world of Dad. The manager managed his care expertly, often attending with newer staff members receiving training. He received first-class care and attention from various staff, especially one in particular, who raised his spirits so much in his last months. Sadly, following a fall (when no carers were present), he went into a care home for a few weeks' respite care, and we arranged live-in care for when came out - but sadly he never did. Thank you all, for making him so happy.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you Claire - your positive feedback means a lot to us. Your dad was a special man and we all miss him despite the short time we knew him.


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Review from Gillian B (Daughter of Client) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Right at Home to be professional, reliable, kind and extremely caring. Nothing is too much trouble for the team.
I would not hesitate to recommend this fantastic care provider.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you Gill, all the team are very fond of your mum.


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Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Right at Home (Bishop's Stortford & Braintree) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Right at Home (Bishop's Stortford & Braintree) is calculated as follows: ( (91 Excellents x 5) + (3 Goods x 4) ) ÷ 94 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Bishop's Stortford & Braintree) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (13)

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Meet the Team (5)

Christopher

Christopher Neal

Job Title: Managing Director

Joined: 2019

I set up Right at Home Bishop's Stortford and Braintree in 2019. I chose the homecare sector because I knew there was so much potential to make a difference in people's lives. I was immediately hooked.


The Right at Home network stood out when doing my research about how to enter the sector: they were honest and value-driven. Over the years I have become a big advocate for the brand & it is inspirational to work with so many like-minded people. I am fully involved in the day-to-day running of the service and feel very lucky to be able to say I love doing what I do.


How we treat the vulnerable in society reflects on who we are. My grandfather experienced poor treatment and care after a dementia diagnosis - looking back I am shocked at what he went through. It is so pleasing to be able to make a small contribution to righting that wrong & to regularly hear what a difference we make to local, vulnerable people's lives.


The values of Right at Home Bishop’s Stortford & Braintree are trust, professionalism, kindness & excellence. We have a wonderful team, all committed to the ethos of the service. If you are looking for quality home care, please do give our friendly team a call - we'll be happy to help.


Liza

Liza Bolden

Job Title: Registered Manager

Joined: 2020

I am Liza and I am the Registered Manager here at Right at Home Bishop’s Stortford & Braintree.


I am truly committed to my role & I am passionate about providing the best support to all of our clients & their families. It is important that our care packages are tailored to the individual. This means I spend time understanding our clients' personalities and quirks, as well as understanding their health and support needs. I often find myself having a really good giggle with our clients!


To achieve the level of excellence that we aspire to, I make sure our staff are well-trained, happy and confident.


I have experience as a CareGiver - I started my health and social care career 10 years ago and I worked my way up to Care Coordinator and then Registered Manager. I have seen it all & love passing on my knowledge and experience to the team. Over the years I have completed my Health & Social Care Level 5, as well as various other related qualifications in areas such as Dementia, Moving & Positioning, Stoma & Catheter Care.


Please do get in touch to find out more about our services.


Rebecca

Rebecca

Job Title: Care Coordinator

Joined: 2022

I started Right at Home in November 2022. My previous jobs have been working in the animal care industry, working on a farm for 3 years completing my Diplomas alongside college. I’ve always wanted to work within a job that is rewarding and something to be proud of. That is why I made the decision to contact Right at Home and apply for the role of a Caregiver.


I’ve always had a special bond with my grandparents and with my grandad having dementia, I wanted to help people in similar situations and offer care like I did with my grandad.


After a short amount of time I started to help out in the office as a Coordinator and over the course of 2023 I have moved full time into that role. I love coming to the office and still get the chance to meet so many Clients on a regular basis so I have the best of both worlds!


Debra

Debra

Job Title: Quality Controller

Joined: 2022

My name is Debs and I have been working in care since 1999, covering all different aspects. I started off as a carer and worked my way up to working in the office as a Care Coordinator.


My career at Right at Home started in January 2022 and I have really enjoyed my time here. My current focus is on the compliance side of the service, making sure our lovely Clients are as safe and happy as possible. My typical day involves auditing Clients' medication records, providing quality control on care records, reviewing care plans with Clients, observing our team members delivering care to ensure standards are maintained and many other related things!


I have completed my level 2 & 3 NVQ and would like to continue to learn new things and use them in my daily duties.


Tanya

Tanya

Job Title: Recruiter

Joined: 2022

I joined Right at Home Bishop’s Stortford and Braintree in August 2022 as a Care Recruiter.


My role is sourcing, interviewing, and taking our fantastic candidates through the initial onboarding process so they can become a CareGiver in the community.


I understand starting a new role can be daunting, I love talking to people, making them feel comfortable and at ease during this process.


Please get in touch if you have any questions about becoming a CareGiver.


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