TLTP Care

3rd Floor North Wing, St. James House, Romford RM1 3NH
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16 Reviews
  • TLTP Care, Romford
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Care Provided by TLTP Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • London Teaching Pool Ltd
  • Person in charge
  • Onyeka Aniekwena (Registered Manager)

Funding & Fees Guide for TLTP Care

  • Prices

  • Homecare starting from £20 per hour

  • Fees are an approximate guide. As our packages are bespoke and tailored according your needs and budget.
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TLTP Care Reviews (16)

Over all time TLTP Care has 16 reviews.

Overall Experience

  • 13
  • 3
  • 0
  • 0
  • 0

Date Published

16
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16

Review from Hope-Marie B (Client) assisted by family/friend published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always lets me know if there is going to be a change. Very reliable. Fantastic timekeeping. Respects my wishes. Kind and caring. Helps me to access the community.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for taking the time to leave a review on our homecare services, it means a lot to us. We are delighted to know you have been satisfied with our service and that your wishes have been respected. Thank you for choosing TLTP Care.


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Review from Hayley S (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to share with you all the gratitude we feel for everything you all did for us and our mum during her final days. We know that mum formed a bond with each and every one of you in the short time you supported her and us. Despite some difficult moments (particularly at night), I know that she
appreciated everything you did for her. Even just the comfort of holding her hand. As for myself and my sisters, you became more than carers, you became friends that we welcomed into our lives at the darkest time. You smiled with us, cried with us and chatted nonsense with us at all hours of the day and night. Your time, support and comfort will be forever appreciated by us and our family.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for taking the time to share your feedback, it means a lot to us and helps us improve our services. It was a pleasure looking after your mum in her final days and we would not have it any other way. Thank you for trusting us and allowing us to look after your mum.


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Review from Sylvia B (Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service provided, in particular, my carer. Consistent, polite, hard-working and understanding. Also, the home care provider keeps contact minimal, so you don’t feel like you are being pestered all the time. Changes needed and issues are often received and acknowledged in a professional manner
and mostly dealt with accordingly. I feel like my opinion and needs are listened to and valued, which is important to me as a service user. No concerns.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for your review, your feedback is extremely important to us as it helps shape the services we offer ensuring the highest quality of care is provided at all times. It is an absolute pleasure to look after you and we are delighted you chose TLTP Care as your home care provider.


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Review from Natasha J (Daughter of Client) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was referred to TLTP care at the beginning of the month. I was reluctant for the care but the fabulous coordinators reassured me that they cared and would ensure my dad was loved and looked after well. Staff checked in frequently - even outside working hours to ensure we were happy. As for
the carers, they are such lovely people. One was with my dad when he passed and was compassionate and kind to Dad and us and showed Dad the respect and kindness he deserved. I have to say I would 100 per cent recommend this agency and they have my eternal respect and admiration for the work they do. Thank you so much.

Reply from Heena Patel, Marketing Manager at TLTP Care

It was a pleasure to look after your father during his time of need. We are pleased that your experience with us has been a positive one and that our carers went above and beyond the call of duty. Thank you for taking some time to submit a review, your thoughts and feedback are highly appreciated and will be passed on to our homecare staff.


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Review from Lynda L (Client) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer and I both get on very well and she makes me laugh and we joke a lot. She is very friendly and she makes me laugh and I feel very relaxed with her. Keep up the good work.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for taking the time out to leave a review. It means a lot to us, knowing that you are happy with our service. Pleased to hear our carer is making you laugh and brightening up your day.


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Review from T F (Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having the carer has given me peace of mind and I am happier in myself. Companionship is much appreciated as I have no family now, after losing my father, mother and sister in the last five years.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you so much for your kind words Terry, it means a lot to us. We are all extremely sorry for your loss and pleased we have been able to give you some comfort through this difficult time. We are here for you anytime you need.


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Review from P P (Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant carer. Always on time and a pleasure to see every day. Very helpful. Nice to have somebody so kind and thoughtful.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for taking time out to provide a review, it means a lot to us. Pleased to hear you are satisfied with the service you are receiving and our carers are a pleasure to see.


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Review from Patricia H (Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overwhelmed with the service I received in the past and at the moment. Carers go over and above than expected, my carer gives very good advice and really cares about what happens and is pleasant to be around. I believe I had no idea people could be so kind, thoughtful and so wonderful. Huge pats on
the back for all.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you Patricia for your kind review, it means a lot to us and makes us very happy knowing you are receiving the highest level of care and are happy with both the carers and the service you receive.


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Review from Matthias M (Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my current carer, he supports me to keep up to date with household tasks. He also comes with me for a nice walk. He is also there for me to talk to. I would like him to play some board games with me if possible.

Reply from Heena Patel, Marketing Manager at TLTP Care

Many thanks for your review, it means a lot to us. Very pleased to hear you are happy with your carer and that he is providing you with the support that you require.


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Review from Darren M (Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very hard to review any place, especially during Covid, but despite the huge effect Covid has had, I feel that I have been cared for sufficiently by TLTP Care, despite a couple of hiccups along the way the care has been as best as it could be.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you Darren for taking the time out to leave a review, it is very much appreciated. The COVID-19 pandemic has brought unprecedented challenges and it means a lot to us knowing you are satisfied with the care provided.


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Review from Rebekah M (Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

To start with I didn’t get on with my first carer but the management team helped me to find someone better suited to me. The new carer listens to me and she will support me out in the community. She is nice to talk to and happy to help with household tasks. I would like her to support me with the garden.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for taking the time out to leave a review, it means a lot to us. We will always work with you to make sure you are happy and satisfied. I am pleased we were able to find you an alternative carer that met your needs and provided the right support.


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Review from Jayne N (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a night carer to look after my father after he was discharged from hospital with the expectation that he would not live for very long. He survived for ten days after his discharge and I have to say that I do not know what we would have done without the help from the carer from TLTP. They were
absolutely brilliant - punctual, polite, kind, respectful, gentle and exceptionally conscientious. I would not hesitate to recommend this service. I would also like to thank the admin service I received, which was also kind, considerate and efficient at an extremely stressful time.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for your review, your feedback is extremely important to us as it helps shape the services we offer ensuring the highest quality of care is provided at all times. It was an absolute pleasure to look after your father and pleased that your experience with TLTP Care has been a positive one. It means a lot to us and our carers knowing we were able to help you and your family during a distressing time.


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Review from Kelly P (Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the way TLTP careers support me in everything. They do activities with me, like singing and dancing. They take me out shopping and for a walk. They help me to look after my pet (Tinkabel).

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for taking some time to submit a review; your thoughts and feedback are highly appreciated and will be passed on to our homecare staff. It was a delight to support you with all your needs and also carry out some fun activities.


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Review from Catherine T (Daughter of Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from TLTP looked after my mum after she came out of the hospital. They sat with her during the night, helping her stay comfortable. I was very impressed with the excellent care and professional service the company provided. The people I spoke to in the office were considerate and very accommodating.
The carers themselves were incredibly kind and skilled. I highly recommend this company.

Reply from Heena Patel, Marketing Manager at TLTP Care

It was a pleasure to look after your mum. We are pleased that your experience with us has been a positive one and that our carers were able to help your mum stay comfortable.
Thank you for taking some time to submit a review, your thoughts and feedback are highly appreciated and will be passed on to our homecare staff.


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Review from Domanie C (Mother of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience with TLTP Care, we have a lovely, caring carer for our daughter. She is very kind and reliable and they seem to get on very well. Thank you for all your help and support.

Reply from Heena Patel, Marketing Manager at TLTP Care

We are delighted that your experience with us has been a positive one and you are able to recommend our services to others. Thank you for taking some time to submit a review, your thoughts and feedback are highly appreciated and will be passed on to our Homecare staff.


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Review from Daragh J (Father of Client) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent, punctual and caring. They are very professional in what they do, and I would recommend them if asked for a company that I feel are competent approachable and serve the needs of the client.

Reply from Heena Patel, Marketing Manager at TLTP Care

Thank you for taking some time to submit a review of your experience with TLTP Care. Your thoughts and feedback are highly appreciated. We are delighted that it has been a positive one, and it means a lot to us when you are able to recommend our services to others. Your kind comments have been passed on to our Homecare staff. Thanks again.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about TLTP Care

What Type of Services does TLTP Care offer?

TLTP Care offers Home Care.

How many Carers does TLTP Care employ?

TLTP Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TLTP Care to verify any information. View our terms and conditions. TLTP Care has a Basic Service – more info.