Nested Support

1A, Concert Place, Buxton SK17 6EE
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8.0 12 Reviews
  • Nested Support, Buxton
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Care Provided by Nested Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nested Support
  • Person in charge
  • Michelle Delaney (Registered Manager)

Funding & Fees Guide for Nested Support

  • Prices

  • £24.50 per hour
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Nested Support Reviews (12)

8.0

Nested Support has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Nested Support has 12 reviews.

Overall Experience

  • 11
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Date Published

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11

Review from K F (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client of Nested Support for the past three years and I would like the opportunity to say how much I appreciate the high standard of care and compassion my mother receives on a day to day. I have to say how impressed I’ve been with the commitment and dedication of the staff and
management in providing my mother with consistent care and support, which she couldn’t function independently without. Any concerns, of which there has been very few, have always been addressed in a professional and respectful manner and I feel confident she is in safe hands and her needs are met.
The manager is very passionate and dedicated in providing only the best standards of care, which shows in how well the staff present and perform their tasks. Everything is done extremely thoroughly, which my mother and I appreciate very much. I can’t thank the management and staff enough for what they do and they really deserve all the appreciation. Thank you.

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Review from Phil B (Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service couldn't wish for anyone better to look after me. The staff are very well trained and competent in what they do. I wish I knew about this company before because I wouldn't have gone with any other.

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Review from D H (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nested Support provides excellent care for my mum. She is very well supported by her care team in every aspect of her day-to-day life - from personal care, preparing nutritious meals to quality conversations and companionship. The registered manager and the small team of carers workers work closely
together ensuring continuity of care enabling my mum to be as independent as possible and to continue to live safely in her own home. The attention to detail is outstanding. This is reflected in my mum’s care plan and in her day-to-day interactions with her carers. The carers arrive punctually, are cheerful and very kind. The carers always put my mum at the centre of everything they do. Before we found Nested Support, as my mum’s primary carer, there were times that I felt overwhelmed by the responsibility of supporting my mum. Now I feel that not only is my mum well supported, so am I. We work as a partnership. I would have no hesitation in recommending Nested Support.

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Review from J F (Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since July 2020 when Nested Support began caring for me I have found the service second to none. The carers are a dynamic team with a diverse variety of experience and skills. This shows in the quality of care they deliver which is thorough and of a consistently very high standard. The girls can’t do
enough for me nothing is too much trouble and I feel they go the extra mile. I feel confident that they are trained to a very high standard, this makes me feel safe. The manager is very approachable I feel I can talk to her about any concerns I have and be confident that they will be addressed she is very thorough and strives to deliver a very high standard of care consistently. She will always go the extra mile to put anything right and fit in with my needs. I can’t recommend her enough.
They really do care.

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Review from Janet G (Daughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In May 2020 my mum required some extra help due to poor health and memory problems. I contacted the manager at Nested Support and was more than pleased when Nested Support could put in the care my mum required. The care given to my mum was excellent, professional, caring and kind staff going above and
beyond their duties. I would highly recommend Nested Support.

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Review from Jane H (Daughter of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend Nested Support. The staff are all friendly, caring and professional and take time to get to know their clients and their individual needs. I was always able to contact the Manager about any problems or concerns and she was always eager to help. Nothing was too much trouble
despite all the additional problems the pandemic caused at the time when all the staff were faced with extra challenges.

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Review from Gail S (Daughter of Client) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mother has Alzheimer’s and needs a considerable amount of daily care.
Nested Support provide both her physical and emotional care and do this to a very high standard. I can’t praise them highly enough for the wonderful professional care, along with the love, dignity, compassion and
utmost respect they show her. They go that extra mile and are always at the end of the phone with a rapid, very supportive and professional response to the family and all other professionals involved. I can access the carer's daily notes on a confidential site that is password protected. I live a 5-hour drive away so this brings me much comfort and brightens my day, knowing my mother is being cared for as if she were their own. I have been completely reassured from the start as Nested Support’s standards are so extremely high on every level and their professionalism is second to none which has continued to be so throughout. Nested Support not only care and support my mother, but her family too.

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Review from Christine S (Daughter of Client) published on 5 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My eighty-nine-year-old mum has Alzheimer’s and requires a fairly high level of care. After being let down by the carers we were using, we contacted Nested Support. What a difference. From the outset, I was totally reassured that Mum would be in safe, capable hands. All of the team are very professional,
with a wealth of knowledge relating to the care of someone with Alzheimer’s. Having a regular team of carers is especially important to someone with Alzheimer’s and they meet this need very well. The carers are well versed in all aspects of care and meet Mum’s needs with respect, dignity, and gentleness whilst encouraging her to be as independent as possible, within her limits. The team go above and beyond basic care, to ensure Mum’s well-being, both physically and emotionally. The support they give to our family is greatly valued and they are always approachable and available.

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Review from Phylis D (Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers really care and we get on well. They do whatever I ask, my food is done perfectly and my clothes and things are attended to. I couldn't ask for more and I feel like a lady of leisure. I am very grateful for the service. I get on easily with the carers as if I have known them for a long time.

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Review from N L (Client) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the services of Nested Support for six weeks now and have found them to be efficient, kindly, caring and punctual.

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Review from Judy L (Daughter of Client) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very active 84-year-old mother-in-law had an acute episode of back pain, leaving her bed-bound for a week. The doctors couldn't help, providing increasingly stronger painkillers which made her vomit and made her dementia much worse.
In desperation, I asked Nested Support for some physio for her.
They arrived the same day (lunchtime on a Sunday!) and began very gentle treatment. That afternoon mother-in-law smiled for the first time in seven days, taking her first steps outside her bedroom. It has been a slow recovery, with the carer coming each day to massage and stretch her back, but she is on the mend, and so grateful that the debilitating pain is subsiding.
Her carer handled my mother-in-law's dementia sensitively and was so caring and encouraging. I cannot recommend Nested Support highly enough - their sense of urgency and quality of care have transformed both my mother-in -law's quality of life, and mine, as her primary career.

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Review from Carla D (Friend of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Nested Support enough, it is just what my friend was needing. My friend has the same carer that comes to visit her and this is exactly what she wanted. The carer is very friendly, helpful and professional. She treats my friend like she would treat her own family member, nothing is too
much. I would definitely recommend Nested Support to anyone wanting care and support.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Nested Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Nested Support is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nested Support is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Nested Support

What Type of Services does Nested Support offer?

Nested Support offers Home Care.

How many Carers does Nested Support employ?

Nested Support employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nested Support to verify any information. View our terms and conditions. Nested Support has a Basic Service – more info.