Calida Care

6 Faraday Court, Rankine Road, Basingstoke RG24 8PF
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9.9 33 Reviews
  • Calida Care, Basingstoke
Calida Care is a trusted provider of high-quality home care, and passionate about supporting individuals to remain in the comfort of their home with no compromise to independence, lifestyle or relationships. They provide domiciliary (visiting) homecare in and around Basingstoke & Deane and 24 hour, Live-in Care throughout the South East, including Guildford, Winchester, Chichester, Bournemouth & Salisbury.

Calida Care knows that one size does not fit all and whether support is needed for a few hours each day at specific times, or around the clock, they can help. Services include companionship & home help, personal care, support with morning & evening routines, meal preparation and shopping. Calida Care also provides live-in care, suitable for those who need more comprehensive support to manage ill health, frailty or dementia. They work closely with the client and focus on what can be done to achieve positive outcomes, while allowing the individuals' needs, wishes and preferences to shape the service provided.

Committed to maintaining open and honest relationships, Calida Care views all feedback as an opportunity to improve and robustly encourages and works hard to build transparent and trusted relationships.

Client’s benefit from a dedicated care manager who is always on hand to offer experienced and knowledgeable support 24/7 and carers are carefully vetted & trained to offer unparalleled, one to one support whilst promoting dignity, consent, respect and choice in all that they do.

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Care Provided by Calida Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Calida Care
  • Person in charge
  • Lucy Perkins (Head of Operations)

Funding & Fees Guide for Calida Care

  • Prices

  • Our visiting domiciliary care rates start from £18.00 for a 30 minute visit to £30.00 for a 60 minute visit.
    Our Live-in Care Service rates range from £1300.00 to £1500.00 per week.

  • Weekend and Bank Holiday enhancements apply.
    Rates are inclusive of all travel costs.
    VAT is not chargeable on our services.

Calida Care Reviews (33)

Total of 33, showing 1-20
9.9

Calida Care has a Review Score of 9.9 (9.920) out of 10, based on 13 reviews in the last 2 years. Over all time Calida Care has 33 reviews.

Overall Experience

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Review from Celia F (Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a live in carer for 2 weeks post major surgery. She cooked, cleaned, laundered as well as generally looking after me and my needs.
What a lovely person. She quietly got on with things without being intrusive. I would definitely recommend Calida Care.
The manager kept in touch with me throughout
and made sure the carer got here safely and was taken to her next post.
I have not had carers before so don't know about costs, but I do feel I had a proper personal service from Calida, so would highly recommend to others.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your kind words. It was a pleasure supporting you after your surgery and thank you for being such a wonderful family for our carer to stay with during your recovery.


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Review from R T (Client) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If it were not for Calida Care I would not be able to live independently. I have been abandoned by social services and my own family. The care and attention I get from Calida Care allow me to live an independent life. They are wonderful.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your kind words, your review means so much to our team, it is an absolute pleasure supporting you.


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Review from Diane O (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only recently employed Calida for a specific set of needs for my mother. They have provided this care from the end of March and throughout April. I had to appoint them suddenly as a difficult situation manifested itself quite quickly. I was concerned that Mum got the right care with the right
people.
An initial meeting with the care manager and office manager in Mum's flat ensured all parties were able to become acquainted and all questions could be dealt with.
As a result, Mum has had to get to know just 2 carers who look after all her current needs. Much of their work has been in taking Mum to various appointments at her surgery. Without fail they have turned up on time, leaving sufficient time to get Mum into and out of the car, etc.
The manager has been on hand for me at all times as a point of contact and coordinated everything I have asked for straight away. She has also freely given her time to help me navigate government form filling.
A first-rate service.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your wonderful review, it is an absolute pleasure working with you and supporting Mum with her appointments.


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Review from J D (Client) assisted by family/friend published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Calida Care has been looking after me four times a day for just over a year now and every member of the team is friendly, knowledgeable, considerate, gentle, and very kind and caring. They are always going above and beyond to help make me more comfortable, safe, and content. The management team is in
constant touch with my daughter and they keep us up to date with everything. The carers are always looking for jobs that need doing around the house as well as caring for me and my husband. It means so much to be able to trust them and rely on them.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for sharing your kind words. It is an absolute pleasure to work with such wonderful people.


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Review from M D (Client) assisted by family/friend published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Calida Care for just over a year now and have recently had to increase their visits to three per day. All of the team of carers are a great company and it's such a relief to be able to trust them with my and my wife's needs.
Nothing seems too much and the carers are all very friendly
and considerate.
My daughter is constantly in touch with the management team which enables them to deliver the best service. I have recently started using their emergency response service which has been invaluable as I tend to fall quite often. In particular, the care manager has been an absolute gem coming out to me in the early hours. I wouldn't want to use any other care company.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for taking the time to write this wonderful review for us. We are all so delighted to hear of your positive experience and look forward to continuing to provide an excellent service for you and your wife in the future.


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Review from William N (Son of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After much concern for my father and with the assistance of the agency, Dad was convinced of the need for help. We had concerns based on the experiences of friends who'd used care agencies themselves. Without any reservations and with much relief, Calida's involvement has proved hugely beneficial to
my father. Every one of the carers engages beautifully with him whilst remaining professional and respectful. The improvement in my father is beyond words and I cannot recommend Calida highly enough.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your kind words. We are delighted to be contributing to the improvement in your father's health & wellbeing. It is a pleasure caring for your father and our team will be so proud to receive such wonderful feedback.


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Review from M B (Husband of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers from your company are of a very high quality. They are adaptable knowledge and good cooks. Willing to make a meal, clear the rubbish, tidy clothes, making a drink etc. Usually on time and reliable, in fact, first-class ladies.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your kind words, it's an absolute pleasure to support you and your wife.


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Review from Jennifer L (Wife of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Calida Care after picking up a pamphlet on the reception desk at a care home establishment. Carers always attended at the agreed time to shower my husband, always left the room tidy and towels folded. Would definitely recommend.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for taking the time to write a review for us. It was a pleasure to support your husband and we wish you both all the very best for the future.


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Review from Donna P (Daughter of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Calida Care have been providing care for my mother for around 18 months now, after a few agencies prior to Calida there had been a lot of unsettlement for Mum and family over the past almost 6 years, inconsistency in standards, timekeeping etc, so anxieties were always high all round, which was not
a good atmosphere for Mum, who is living with advanced dementia.
This past 18 months, the care has been wonderful from Calida, every single carer has been and are always very professional, prompt and great with Mum, engaging with her in different ways, ie singing, chatting, having a giggle, and understanding her needs, and work well with Mum's live-in carer, we are all so much more relaxed and we know Mum is too! And we know we are always supported by the friendly office staff whenever we speak with them. We hope they will continue to provide care for Mum as long as she needs them.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you so much for your kind words. It is an absolute pleasure caring for your mum and we feel so fortunate to work alongside such a wonderful family! On behalf of the whole team, we thank you for recognising how much of a difference we can make to people's lives.


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Review from Maria H (Wife of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Provided short term personal care at short notice after my husband returned home from hospital after an emergency hip replacement after an accident. Carers arrived when expected and were professional and helpful.

Reply from Lucy Perkins, Head of Operations at Calida Care

Thank you for your kind words, it was a pleasure to support your husband during his recovery.


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Review from Phil B (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only started a few weeks ago, and we are so pleased with them. They go above and beyond the call of duty. All the time, nothing is too much trouble. At times, all I want to do is talk, and the level is very high.

Reply from Desre Milsom, Manager at Calida Care

Thank you for taking the time to submit a review. Our team is always happy to help, and we are delighted that you are so pleased with the service.


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Review from Amanda D (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Calida Care team provide a fantastic service mainly for my mother, a nine-year serious stroke survivor, and also serving meals to both parents. All of the team operate with a friendly smile, lots of patience and care; they are all very respectful and cheerful and make an effort to have conversations
with both parents even though my mother has lost her speech! My parents have so much confidence in the team that they have allowed male carers to attend and are pleasantly surprised by how much they like them visiting. The care manager is in regular contact with me with updates and questions which really gives me peace of mind as I live an hour and a half away and visit once a week. Overall, we are very pleased with the service that Calida provides.

Reply from Desre Milsom, Manager at Calida Care

Thank you for sharing your feedback with this lovely review. It is an absolute pleasure to be supporting your parents and it is wonderful to know that our team is making such a positive difference.


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Review from Martin P (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very happy with this company, Calida Care, to whom have been providing personal care, sit calls for my mother for some time now. The management team have and are always so very helpful and friendly as are all the staff members/carers I've met over the years looking after my mother.
I strongly
believe they have a good, solid, reliable, punctual, interacting team to when it comes to the client, my mother, also where they're constantly interacting with her, making sure she feels comfortable/happy and at ease, where she suffers from anxiety and vascular dementia.
I'd personally recommend this company to anyone who ever needs a helping hand caring for a loved one, everyone is so professional and it's always a pleasure when I do get the opportunity to talk to them.
Many thanks Calida care.
Keep up the good work.

Reply from Desre Milsom, Manager at Calida Care

Thank you for sharing your feedback and for your wonderful recommendation. It is so rewarding for the team to know your experience of our service is such a positive one.


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Review from A H (Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy to help, friendly and chatty, we couldn't do without you people.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your review; our carers really enjoy their interaction with others and what they do and it is a pleasure to help.


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Review from Anne C (Client) assisted by family/friend published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with all the carers who look after me. They treat me with respect and dignity. They are always helpful and attend to my personal care and all my requests.

Reply from Desre Milsom, Manager at Calida Care

We are delighted that you are happy with our carers and that you find them helpful and respectful. Thank you for sharing your experience of our service.


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Review from John B (Husband of Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always cheerful and willing, competent and reassuring to my wife.

Reply from Desre Milsom, Manager at Calida Care

Thank you for sharing your feedback on our service; our team really enjoys what they do and it is lovely to know this shows.


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Review from Pamela D (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received wonderful service. Helpful and nothing is too much trouble.

Reply from Desre Milsom, Manager at Calida Care

Our team take great pleasure in going the extra mile and it is lovely to see this reflected in your kind review. Thank you.


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Review from Ann C (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are brilliant, always happy and will help you as much as they can. I really enjoy it when it's the days they visit me. What a wonderful team of ladies and the boss as well.

Reply from Desre Milsom, Manager at Calida Care

Our team thrives on the relationships they build and it is very uplifting to know the positive difference this makes to your day. It is a pleasure to be of support to you and thank you for sharing your feedback.


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Review from Jennifer B (Daughter of Client) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who came and sat with my mother while I took a break were very kind and helpful. I am very grateful for the service provided which means I do not have to worry about leaving my mother on her own.

Reply from Desre Milsom, Manager at Calida Care

We are pleased the service was helpful, thank you for your review.


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Review from Suzan G (Wife of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Calida Care has provided an excellent service in looking after my husband for just over a year now. Right from the beginning, l have found it a well-managed company and always ready to help out when extra care has been needed at a moment's notice.
He has dementia and, having suffered a stroke, is now
unable to walk, speak or read and is fed via a PEG as his swallow is poor.
His care is complicated; medicine is time sensitive and he must be sitting up for 1 hour either side of a feed, so it’s essential that his care is reliable regarding the timing of the many calls he has daily.
In spite of all his disabilities, the carers find a way to communicate and engage with him, their patience and kindness being rewarded with one of his lovely smiles and sometimes a wink and that means so much to me. We really couldn’t manage without them and it’s a delight to have them in our home.

Reply from Desre Milsom, Manager at Calida Care

It is wonderful to read such positive feedback; to know we are making a positive difference is so rewarding for the team. We will always go the extra mile to help and are so pleased with how happy you are. Thank you for sharing this lovely review.


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Calida Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Calida Care is calculated as follows: ( (69 Excellents x 5) + (6 Goods x 4) ) ÷ 75 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Calida Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (2)

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Lucy

Job Title: Head of Operations

Joined: 2022

I joined Calida Care in January 2022. I had been working alongside their team for a number of years in a consultancy role and decided I wanted to become a permanent fixture within this wonderful company. I began my social care career in in 1999 when I joined one of the first ever domiciliary care providers in the country. Having worked in a nursing home prior to this I was immediately converted to the benefits of caring for people in the comfort of their own homes. Calida Care fully brings to life the concept of 'there's no place like home' and I truly believe there is no better company to care for you or your loved ones in their own, familiar surroundings.


In my spare time, my 10 year old son, Sebastian keeps me busy. We enjoy Formula 1 Motor Racing, going to the theatre and walks with our Jack Russell/Chihuahua cross, which is a bundle of fun and mischief!


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Stephen

Job Title: Managing Director

Joined: 2019

I have worked in Social Care for more than 40 years and attained my professional social work qualification in 1988. My early experience was gained in the public sector prior to setting up my first care business in 2001.
I have always been passionate about the delivery of high quality home based care services that recognise the individuality of each and every recipient of our care.
With my wife Jane, who's also a fellow director, in forming Calida Care we wanted to bring together some of the most accomplished senior staff in our field who shared our passion, values, high standards and expectations. We wanted to create and develop a care company that championed excellent care practices whilst respecting and celebrating the uniqueness of each of our customers.
We sincerely believe that we are achieving this whilst continuously striving to further improve.

Away from work our interests mostly revolve around our family and friends and in particular, our own children who's ages span some 28 years, ranging from just 5 to 33!
We also enjoy travelling.


Frequently Asked Questions about Calida Care

What Type of Services does Calida Care offer?

Calida Care offers Home Care.

How many Carers does Calida Care employ?

Calida Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Calida Care to verify any information. View our terms and conditions. Calida Care has a Platinum Service – more info.