Calida Care

6 Faraday Court, Rankine Road, Basingstoke RG24 8PF
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9.9 33 Reviews
  • Calida Care, Basingstoke
Calida Care is a trusted provider of high-quality home care, and passionate about supporting individuals to remain in the comfort of their home with no compromise to independence, lifestyle or relationships. They provide domiciliary (visiting) homecare in and around Basingstoke & Deane and 24 hour, Live-in Care throughout the South East, including Guildford, Winchester, Chichester, Bournemouth & Salisbury.

Calida Care knows that one size does not fit all and whether support is needed for a few hours each day at specific times, or around the clock, they can help. Services include companionship & home help, personal care, support with morning & evening routines, meal preparation and shopping. Calida Care also provides live-in care, suitable for those who need more comprehensive support to manage ill health, frailty or dementia. They work closely with the client and focus on what can be done to achieve positive outcomes, while allowing the individuals' needs, wishes and preferences to shape the service provided.

Committed to maintaining open and honest relationships, Calida Care views all feedback as an opportunity to improve and robustly encourages and works hard to build transparent and trusted relationships.

Client’s benefit from a dedicated care manager who is always on hand to offer experienced and knowledgeable support 24/7 and carers are carefully vetted & trained to offer unparalleled, one to one support whilst promoting dignity, consent, respect and choice in all that they do.

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Care Provided by Calida Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Calida Care
  • Person in charge
  • Lucy Perkins (Head of Operations)

Funding & Fees Guide for Calida Care

  • Prices

  • Our visiting domiciliary care rates start from £18.00 for a 30 minute visit to £30.00 for a 60 minute visit.
    Our Live-in Care Service rates range from £1300.00 to £1500.00 per week.

  • Weekend and Bank Holiday enhancements apply.
    Rates are inclusive of all travel costs.
    VAT is not chargeable on our services.

Calida Care Reviews (33)

Total of 33, showing 21-33
9.9

Calida Care has a Review Score of 9.9 (9.920) out of 10, based on 13 reviews in the last 2 years. Over all time Calida Care has 33 reviews.

Overall Experience

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Review from R P (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Calida Care for a number of years for our mother and the experience has been nothing short of exceptional. Our full time carer is the kindest, most patient, caring and wonderful human being. She has taken the time to develop a close and caring relationship with our mother and is responsive
to all her needs. When she goes on break, Calida takes care to find someone equally kind and capable. The management at Calida is extremely experienced and professional and we highly recommend. As I live abroad, it is a huge relief to know my mother is in the most capable hands.

Reply from Desre Milsom, Manager at Calida Care

Our team (carers and office) work really hard to go above and beyond and it is lovely to know the care makes such a difference, not only to your mother but to you as a family member living abroad. It is so rewarding to have such positive feedback, thank you.


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Review from Dee V (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the head of care and her team at Calida have been truly amazing! The carers provided were second to none, so respectful of my mother’s wishes and gave her a quality of life not many of her age would ever receive! She was 101 at her death earlier this year! If there was ever a problem,
the head of care had it sorted in no time. I can’t thank Calida enough for making my mother’s final years such happy ones in the house she lived in and loved for 95 of her 101 years!

Reply from Desre Milsom, Manager at Calida Care

Thank you for your lovely feedback. Caring for your mum was an absolute privilege and it means so much to the team that we were able to support her to remain living in the home she loved with the quality of life she deserved.


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Review from A W (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a fantastic experience with Calida Care. The quality of the carers they provide is excellent and the care manager is extremely knowledgeable and committed to providing an excellent service. Care is always taken to make sure everything is done as it should be and where there have been issues,
these have been dealt with quickly and to our complete satisfaction.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your positive review. It is as important to us that we can sort out any issues as it is to provide outstanding care and I am very pleased you have been satisfied with how we resolve things.


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Review from Marion C (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers for several months now and have been very impressed with their work. One carer helped with my husband who was very ill and passed away in 2022. I have a carer for myself now. She is totally reliable and helps me with personal care, household duties meals and shopping. Nothing is too
much trouble and she is friendly towards visitors and family.

Reply from Desre Milsom, Manager at Calida Care

Your review is really appreciated, thank you and we look forward to continuing to be of support to you in the future.


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Review from David B (Nephew of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Calida Care were always friendly, caring and professional. They took their time to get to know the client and their family. They kept the family informed of any concerns regarding the client and gave regular updates.

Reply from Desre Milsom, Manager at Calida Care

Thank you so much for taking the time to post your review. We value the positive relationships we build with not only our clients but their family members too and it was a pleasure to provide the care for your family member.


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Review from A P (Niece of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout our experience of Calida Care which has been for over a year, including carer visits and live-in care, the level of service provided has been excellent. All of the staff are friendly, approachable and pay attention to detail. There is always someone available to give advice or help, and communication
is very good. I would not hesitate to recommend Calida Care.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your lovely review and recommendation.


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Review from S E (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum received from Calida Care was faultless. The carers are amazing and the worked very hard to ensure they did the very best they could to make her comfortable and happy. Attention to detail was always adhered too.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your review, it was an absolute pleasure to care for your mum.


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Review from Susan C (Daughter-in-law of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law receives Calida Care twice a day seven days per week. All the carers are amazing and address her needs perfectly. My mother-in-law feels completely at ease with everyone and they are all completely trustworthy, treat her with respect and will deal with any requests she might have. I
would thoroughly recommend Calida Care.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your lovely review Susan, it is a pleasure to be of help.


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Review from Cheryl L (Client) assisted by family/friend published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Calida Care since June 2021 using other companies before. Calida are exceptional in every respect and we would never want to change from them. If we were to move it has to be within your area.

Reply from Desre Milsom, Manager at Calida Care

Thank you for your positive review. It is a pleasure to be providing your support and we look forward to continuing to work with you in the future.


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Review from Jane C (Daughter of Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Calida Care has been most positive, from our initial contact with the office and throughout the period that they provided care for our mother they acted very responsively with compassion, professionalism and great sensitivity.
The registered manager who assessed our mother's palliative
care needs was not only highly knowledgable but also managed to reassure us all and most importantly Mum that their carers had the skills, experience and training to meet all of the assessed needs.
My mother's Calida carer surpassed all of our expectations, devoting herself to our mother's care and ensuring that her final weeks were comfortable and that her passing was dignified and above all not alone.

Reply from Desre Milsom, Manager at Calida Care

Thank you, Jane; it was a privilege to support your Mum and the family.


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Review from Rachel R (Daughter of Client) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started with Calida Care in March 2020 and as a family, we would 100% recommend them to anyone looking for live-in care. From day one the service provided has been excellent in every way. The carers that have provided have been caring, kind, experienced and respectful towards our mum and our family
home and our mum has made huge improvements since being cared for by Calida Care carers. We have been confident in putting our trust in both carers that have been provided, they are part of the family! The service has been excellently managed throughout. We are kept fully updated and informed, and communicated regularly with (as son and daughter) regarding our mum's care. We have experience of using another care agency which came nowhere near the service levels we now receive as a family. Furthermore, our stress levels regarding the care for our mum have dramatically reduced since working with Calida Care - we have no hesitation in recommending Calida Care.

Reply from Desre Milsom, Head of Care at Calida Care

Thank you, Rachel, it is an absolute pleasure to be supporting your Mum and really uplifting to read that our care is making such a positive difference to your Mum and the family. We look forward to continuing to provide the best possible service we can.


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Review from Joanne M (Daughter of Client) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past 12 months, my dad has been provided with care in his own home by Calida. The agency manager and carers ensure that my Dad receives high-quality personalised care that always respects his dignity. The attention to detail in adhering to all aspects of the care plan is second to none. The
carers are also very proactive in his care and will use their initiative and seek advice when needed, for example from the pharmacy or district nurse. He has advanced dementia so to know I have such committed professionals looking after him is an enormous weight off my mind. When I visit his home I always find my dad relaxed and well-groomed, there is usually the aroma of delicious home-cooked food and his favourite 1950s music is playing in the background. I genuinely cannot praise the Calida carers enough for their commitment and I have no hesitation in recommending the services of Calida.

Reply from Desre Milsom, Head of Care at Calida Care

Thank you, Jo, for your lovely review. We are delighted to be providing the care to your Dad, and it is really rewarding for the team to know their efforts are appreciated and that they are able to provide you with that all-important peace of mind that your Dad is in safe hands.


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Review from Derek L (Son of Client) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had to find a live-in carer at very short notice for my Mother, Calida Care, responded immediately, and selected a carer who moved in within a few days. The carer was exceptionally kind and generous to my Mother, to myself and to my wife. My Mother liked her immediately, within days the two of
them were getting on famously and she provided excellent care for my Mother. We trusted her from the outset and we could not have asked for anyone better. Calida Care's manager kept in touch with us regularly and the whole Calida Care experience was relaxed, professional and obviously driven by caring. When my mother was taken ill, the carer was with her and when we arrived, it felt as though she was a family member too. I would recommend Calida Care to anyone who needs a carer for their loved one, it was a pleasure to deal with them in all aspects.

Reply from Desre Milsom, Head of Care at Calida Care

Thank you for your kind words, Derek. It was a pleasure to support your Mother, and I am so pleased that our provision of care was a positive and reassuring experience.


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Calida Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Calida Care is calculated as follows: ( (69 Excellents x 5) + (6 Goods x 4) ) ÷ 75 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Calida Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

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Lucy

Job Title: Head of Operations

Joined: 2022

I joined Calida Care in January 2022. I had been working alongside their team for a number of years in a consultancy role and decided I wanted to become a permanent fixture within this wonderful company. I began my social care career in in 1999 when I joined one of the first ever domiciliary care providers in the country. Having worked in a nursing home prior to this I was immediately converted to the benefits of caring for people in the comfort of their own homes. Calida Care fully brings to life the concept of 'there's no place like home' and I truly believe there is no better company to care for you or your loved ones in their own, familiar surroundings.


In my spare time, my 10 year old son, Sebastian keeps me busy. We enjoy Formula 1 Motor Racing, going to the theatre and walks with our Jack Russell/Chihuahua cross, which is a bundle of fun and mischief!


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Stephen

Job Title: Managing Director

Joined: 2019

I have worked in Social Care for more than 40 years and attained my professional social work qualification in 1988. My early experience was gained in the public sector prior to setting up my first care business in 2001.
I have always been passionate about the delivery of high quality home based care services that recognise the individuality of each and every recipient of our care.
With my wife Jane, who's also a fellow director, in forming Calida Care we wanted to bring together some of the most accomplished senior staff in our field who shared our passion, values, high standards and expectations. We wanted to create and develop a care company that championed excellent care practices whilst respecting and celebrating the uniqueness of each of our customers.
We sincerely believe that we are achieving this whilst continuously striving to further improve.

Away from work our interests mostly revolve around our family and friends and in particular, our own children who's ages span some 28 years, ranging from just 5 to 33!
We also enjoy travelling.


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