The Leading Care Company

I have 24 years of experience in healthcare settings having qualified as an optometrist in 2000. I founded the company upon a desire to use my experience in care, professional clinical settings and domestic work to grow a brilliant team to make a true difference in care and in our community. Having carried out domiciliary care for a number of years as an optometrist I wanted to set a new standard in home care.

Abi used to work in customer service, but after seeing the compassion and care from staff looking after her mum who has early-onset dementia, she decided to become a care worker.

After starting as a care assistant for a care company, she excelled and became the training manager, before becoming a registered manager responsible for the operational day-to-day management of the service.

Abi said: “I wanted to make a difference, and hopefully I have done that with the support of such a great, compassionate, caring, and dedicated team. I have been extremely fortunate within the industry and would advise anyone who wants a change or wants to make even the smallest difference to someone’s life; this is the industry to be in. It’s by far the most rewarding job I have ever had.”

Working for TLC has been life-changing, I could not have chosen a better more supportive company to work for.

Responsibilities

To provide leadership to the administration, care and people management functions of The Leading Care Company

To carry out, and provide leadership in marketing the service and selling its services at the agreed prices

To maintain the operations of The Leading Care Company at the standard agreed with the Registered Provider, within the financial budget or other parameters set by the Provider.

Be responsible for promoting and safeguarding the welfare of those individuals they support.
- Recruitment of staff
- Induct new starters in accordance with The Leading Care Company policy
- Lead, motivate and direct staff
- Conduct staff supervision and annual staff appraisals for all heads of
department
- Develop staff to full potential ensuring succession planning for The Leading
Care Company
- Ensure multidisciplinary team working is embedded in The Leading Care
Company
- Seek opportunities for personal and professional growth
- Take responsibility for your own professional development through performance and development reviews and undertake any relevant training

I have been in care for over 8 years now, I chose to work in care as it was very flexible around my family, I was also massively influenced by my mum who also worked in care and would come home smiling after her shifts, she really seemed to enjoy her role as a care worker. 8 years later I have carved out a career for myself within the industry, starting as a care worker, moving on to a more senior role, becoming a coordinator and finally the quality and compliance manager, I have enjoyed every aspect of my various roles, it has enabled me to have an understanding of every angle of the care industry.

I chose TLC as I knew from my very first interview that this was the right place for me to continue my career, everyone was welcoming and friendly. I believe I can add to this great team and really make a difference in the lives of our clients that we support.

My main responsibility is to ensure that all client care calls are allocated in terms of their needs and wishes. While ensuring that carers have the opportunity to build relationships with the clients.

As well as this I deal with accepting new or revised care packages both privately and through social services.

I have worked in care for about 23 years. I started as a support worker while training to become a qualified learning disabilities nurse. Once qualified I took up a nursing post working with children who had complex medical needs until I left in 2019 to join The leading care company, initially as a community supervisor and the then care coordinator.

I made the decision to leave the NHS and join The leading care Company to give myself a new challenge and have been made to feel welcomed from the start. They have supported me in transferring the skills I already had from my time in nursing and developing ways to use them in the community setting.

I first established my passion for care when my grandmother became ill and I was looking after her. Whilst looking after her, I was also working as a Care and Support worker with other care companies and eventually progressed to be part of the office team which allowed me to develop my skills and knowledge and how everything is dealt with internally. In addition, my degree in Psychology enables me to understand the different situations faced by clients that we support when out in the community doing calls as well as building a relationship with them to ensure that they are always receiving high-quality personalised care. I enjoy working with The Leading Care Company as there are a lot of progression opportunities available and the team are very friendly and supportive. In addition, with my role as a Recruitment Manager, I am able to socialise and meet different individuals each day ensuring that the right candidates are selected to come on board to join our team.

I have over 9 years of experience in health and social care, which ranges from experiences in different care facilities including day centres, residential home care and domiciliary home care. I have a passion to deliver and train staff with exceptional care to all.

I first found my passion as a care worker in 2019 part-time, doing companionship care for an elderly lady aged 85, and I had never felt so much joy and pride whilst working. I then later enhanced my career starting at The Leading Care Company, doing domiciliary care. I will never forget what an eye-opener my first shadowing shift was seeing the care that was involved and how much vulnerable people needed me and other carers. I had never been happier in my job knowing I could make a difference in people’s lives bringing them comfort, peace and happiness. As a Christian, I believe in loving everyone as Jesus loves us.

I then advanced and started working as a training manager for maternity cover. I feel honoured to be able to meet and train new care workers and support them in their role of helping others. I have developed and learned a great deal since starting at The Leading Care company with the support of the friendly office team and look forward to continuously learning and growing whilst teaching others.

Care Coordinator

I used to work in retail before joining TLC four years ago, this was a massive change in my career for me however being part of a care company felt right, I enjoy helping people and making a difference.

I choose to work for TLC for a change, for better opportunities, flexibility most importantly it fits in with future plans and goals. This is a great place to come if you would like to progress, challenge yourself and really feel part of a team then TLC is the perfect place of work.