Visiting Angels South Hertfordshire

First Floor, Rear of 60, Bridge Road East, Welwyn Garden City AL7 1JU
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9.5 18 Reviews
  • Visiting Angels South Hertfordshire, Welwyn Garden City
The team at Visiting Angels South Herts provide high-quality, reliable care at home in Welwyn Garden City, Hatfield, St Albans, Wheathampsted, Potters Bar, and Hertford.

With extensive experience in health and social care, the team at Visiting Angels South Herts know exactly what safe and superb care looks like, allowing clients and their families to have their independence back. With tailored person-centred care for clients in the comfort of their own home, whether it is support with household tasks or more complex care needs, Visiting Angels South Herts will only be too pleased to help.

The postcodes Visiting Angels South Herts provide care in are:

- AL1    - AL6      - EN6       - SG3
- AL2    - AL7      - EN7       - SG12
- AL3    - AL8      - EN10      - SG13
- AL4    - AL9      - EN11      - SG14
- AL5    - AL10

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Care Provided by Visiting Angels South Hertfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gareth Redmayne (Managing Director)

Visiting Angels South Hertfordshire Reviews (18)

9.5

Visiting Angels South Hertfordshire has a Review Score of 9.5 (9.543) out of 10, based on 6 reviews in the last 2 years. Over all time Visiting Angels South Hertfordshire has 18 reviews.

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Review from Laura D (Daughter of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been helping our family for the past year. We have been really happy with them, and really impressed by their service. They are friendly and compassionate; flexible when needed; and very patient. We are very grateful for their help, and we would recommend them!

Reply from Gareth Redmayne, Director at Visiting Angels South Hertfordshire

Thank you for this review. We enjoy supporting your family, and it is good to know that you have been happy with the care that we have been providing.


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Review from A J (Client) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my Visiting Angels.

Reply from Gareth Redmayne, Director at Visiting Angels South Hertfordshire

Thank you for this review. We love supporting you, and I know that the team enjoy seeing you and your husband.


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Review from H S (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Visiting Angels after being let down by a different agency. They looked after my Mum, whose mental and physical health became progressively more challenging, with the utmost care and professionalism for the last year of her life. They also rearranged care very promptly after a hospital
stay when she needed additional help. They never let us down. The manager is exceptional, agreeing to collect and deliver Christmas lunch supplies when I asked him (I don't live locally), buying her newspapers, and generally calling in when needed even on evenings and weekends. The day she was really ill with what turned out to be pneumonia, he called in on her at the end of the day to help her regular carer get her to bed. When Mum was unable to stand he made sure she got medical attention - he waited with her until the ambulance arrived. He is still helping me today with her now empty house, six months after her death. I feel very fortunate to have found Visiting Angels.

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Review from Martin S (Son of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Visiting Angels who have been caring for my mother and giving me respite have been wonderful. They have treated us with kindness and compassion and have been vigilant over Mother's state of health. Many thanks to you all. You have been flexible when it came to changes in Mother's care
schedule, which is much appreciated. Overall, I have been satisfied with your care and do not hesitate to recommend you to friends and family.

Reply from Gareth Redmayne, Director at Visiting Angels South Hertfordshire

It is an absolute pleasure and honour to have your mother as a client. I know the whole team are very fond of her and it is good to know that we are doing a good job. It was a pleasure meeting you both last Sunday and, as I said, please do not hesitate to get in touch with us if there is anything more that we can do to help. Thanks, Director.


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Review from E H (Client) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Visiting Angels for a year now, as my previous care company were very poor. I feel safe and they are trustworthy. I feel relaxed when they are here.

Reply from Gareth Redmayne, Director at Visiting Angels South Hertfordshire

Thank you for your wonderful review. The team love supporting you and it has been a pleasure to get to know your family.


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Review from Beatrice S (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently hired the services of Visiting Angels to help look after our elderly parents who have moved in with us. From the first point of contact, we were thoroughly impressed by the kindness and helpfulness of the service. The attentive and knowledgeable staff made the process seamless. We are so
grateful to each of the team.

Reply from Gareth Redmayne, Director at Visiting Angels South Hertfordshire

Thank you, Beatrice, for your warm words. It has been a pleasure supporting your parents and I know how much our wonderful caregivers enjoy supporting them. If there is anything more we can do for them both, please kindly let us know.


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Review from Julie L (Daughter of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very flexible and accommodating to the needs of my mother. Easy to communicate with, they took on board individual needs. Lovely staff and good company.
Made life easier for my mum and took away some of the stresses of everyday life.
Thanks for a great service.

Reply from Gareth Redmayne, Managing Director at Visiting Angels South Hertfordshire

Julie,
It was a pleasure looking after your mother. The whole team enjoyed hearing your mother's anecdotes. We are glad that we were able to help.
Thanks,
Gareth


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Review from D K (Daughter of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring service which gave Mum great support through difficult times. Always easy to contact and gave valuable feedback when asked. Always took Mum's needs and wishes into consideration and treated her with dignity and respect at all times. I highly recommend the Visiting Angels to anyone considering
home care.

Reply from Gareth Redmayne, Managing Director at Visiting Angels South Hertfordshire

Thank you for such a lovely review. It was a pleasure looking after your mother. I am so glad our team did such a good job.
Best regards,
Gareth


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Review from Elaine M (Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been looking after my mother for the last eight months. It started as four evening visits, whilst a family holiday took place and there was no other family member to pop in and check on her. Then, as a family, we found ourselves in a situation where there was no one to look after
Mum and keep an eye on her, so Visiting Angels, after a call and a chat, turned on a sixpence and saved the day for us, giving us peace of mind that Mum was being looked in on regularly. Visiting Angels kept in regular contact with the family, updating us on her needs, condition and the well being of our mum. They helped her to stay as independent as possible. As the daughter of someone they love dearly, I could not have asked for a better team of people to help me. Thank you, Visiting Angels. Hope you are there for me when I need help.

Reply from Gareth Redmayne, Managing Director at Visiting Angels South Hertfordshire

Thank you, Elaine, for such a lovely review. We all miss your mother and supporting her. Your mother was a wonderful client and your family is a wonderful family. We will always gladly help.
Best regards,
Gareth


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Review from Charlotte K (Daughter of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Visiting Angels looked after my dad for a few months last year after he became suddenly wheelchair-bound. They were always friendly, helpful and great at caring for him. I would definitely recommend their services.

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Review from Alan F (Son of Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Visiting Angels looked after my mother last year (2020) and were wonderful with her. We had used other care companies but Mum had never settled having strangers in her home. Visiting Angels but were different. They combined professionalism, compassion and companionship and she came to
regard them as her friends as much as her carers. My mother passed away last December and I will always be grateful for the care and support that Visiting Angels provided in the last few months of her life. I wouldn't hesitate to recommend Visiting Angels.

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Review from Graeme M (Cousin of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative, who is frail and housebound, had been with several care companies until he commenced with Visiting Angels. I am his only relative but unfortunately, we live 200 miles apart. I speak with him daily, so have a good idea of how he is doing physically and mentally. Since the move to Visiting
Angels, I can tell my cousin is considerably less stressed. This has made my life easier. I have met the manager and some of his staff on several occasions and they have always been very professional. I know my cousin has made a good connection with his carers and that means a lot. I would have no hesitation in recommending Visiting Angels.

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Review from Rosalind K (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking to replace my Mother's care agency due to an unreliable service. After several phone calls and emails Visiting Angels - South Herts was the first company to respond. After the initial visit, we felt confident that they would be able to provide the reliable, friendly and caring service
that we desired.
Over the last fourteen months I can honestly say that they have provided the service they promised. They have treated my Mother with care, compassion and dignity. As my Mother's health deteriorated they were able to provide additional hours and even an overnight stay at short notice. The whole of the team have been extremely supportive which has continued after my Mother's passing.

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Review from Patsy D (Daughter-in-law of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one we like what we heard. A quick telephone call and then a visit to our home (social distancing measure adhered to). The staff are very conscientious, especially during COVID and always made sure that my mother in law was kept safe. She thoroughly enjoyed her shopping trips out on a Tuesday,
something we hope to reinstate in mid-April. As the in-laws are getting older, we may need to increase the care they need but I will not need to look any further. Visiting Angels are highly recommended, even with my mother-in-law's high standards.

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Review from Liese N (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the responsive and flexible approach to the care of our mum. In these tricky times, Visiting Angels have gone out of their way to support my mum to live independently and provide bright moments in long days.

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Review from Maria G (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very sadly my father died in April last year unexpectedly. My father was my mother's carer. They were married for over 58 years. Initially, my mother was living with either myself or one of my sisters, but by the end of the summer, my mother wanted to live back in her own home. As my parents home is
over an hour away from any of us, this felt like a huge step for all of us. However, after the end of the first visit made by Visiting Angels, the transition to independent living for my mother seemed a possibility and after a lot of telephone conversations, further visits and a great deal of patience from the organisation, we collaboratively put together a programme of visits/activities. The Angels, as we call them, are friendly, compassionate, reliable and flexible. Communication between key staff and us is good. Regular reviews are carried out and programmes adjusted. We feel reassured that my mother is in safe hands and with their support, is able to live in her own home. Thank you.

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Review from S A (Client) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had awful experiences of local agencies so I was very wary of trying again when needing care for my very sick Dad. However, Visiting Angels have been fantastic and have gone out of their way to make the transition into needing care so much smoother for Dad.
The manager took the time to choose
the right carers for Dad and he's very happy. The agency has made what could have been an extremely stressful time for both Dad and me into a very easy ride. So much so that I'm about to take on the agency to do some of my own care.
Unlike any other agency I've tried, Visiting Angels are punctual and reliable. The carers are enthusiastic and caring, and the agency is very flexible. Dad's health has improved dramatically whilst under their care.
Huge thanks to the whole team involved in Dad's care. Highly recommend!

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Review from Diana L (Client) assisted by family/friend published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is rare to acknowledge that a service was to one's complete satisfaction, but such was the case with Visiting Angels. At every level - administration, implementation and application - there was excellence. We would recommend Visiting Angels to anyone requiring home care after surgery.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Visiting Angels South Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Visiting Angels South Hertfordshire is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) ) ÷ 35 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels South Hertfordshire is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Gareth

Gareth Redmayne

Job Title: Managing Director

Joined: 2000

As an experienced healthcare manager, Gareth understands the importance of excellent homecare on a client’s health and wellbeing. Excellent home care can be transformative, bringing much joy and benefit to the wider family.


Gareth’s goal is to develop a Centre of Excellence for Home Care for the people of Hertfordshire that will be a beacon for senior care. Gareth says that there is so much excellent best practice in the Visiting Angels network which can be brought to South Herts, that he is confident that this can become a reality.


Gareth is also looking forward to the Visiting Angels team working with the local community on a range of issues that impact seniors including active living, dementia, and falls prevention. Gareth is also looking forward to establishing a truly client-focused, carer centric organisation in the heart of Herts.


Frequently Asked Questions about Visiting Angels South Hertfordshire

What Type of Services does Visiting Angels South Hertfordshire offer?

Visiting Angels South Hertfordshire offers Home Care.

How many Carers does Visiting Angels South Hertfordshire employ?

Visiting Angels South Hertfordshire employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels South Hertfordshire to verify any information. View our terms and conditions. Visiting Angels South Hertfordshire has a Platinum Service – more info.