Wyville Home Care Services Ltd

3 Oswin Road, Unit 1, Leicester LE3 1HR
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Top 20 award
9.7 30 Reviews
  • Wyville Home Care Services Ltd, Leicester
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Care Provided by Wyville Home Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Wyville Home Care Services Ltd
  • Person in charge
  • Jaineel Patel (Registered Manager)

Funding & Fees Guide for Wyville Home Care Services Ltd

  • Prices

  • £26.00 per hour Monday to Friday

  • Enhanced rates for less than hour and weekend
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Wyville Home Care Services Ltd Reviews (30)

Total of 30, showing 21-30
9.7

Wyville Home Care Services Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Wyville Home Care Services Ltd has 30 reviews.

Overall Experience

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Review from Denise C (Niece of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team looked after my auntie until she died in December 2020. The care she received from them was excellent and we were well pleased she was in safe hands. The manager would address any concerns we had immediately and was helpful in recommending things that would improve my aunt’s
quality of life e.g food suggestions and assistance aids. We are very thankful for such good care.

Reply from Maxine Elton, Director at Wyville Home Care Services Ltd

Many thanks, Denise for your kind words, We will pass these compliments on to our caregivers.


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Review from Peter A (Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello, I am 56 years old I have had carers from early September of this year, they are very helpful. They help me with my shopping every week. I find them to be very very bright and cheerful when they come to see me. The carers they gave me is very professional I like my own independence and they respect
that and they are very positive with my needs. I like to do my own cooking and cleaning that they would help me with if I needed them to. They make sure that I have something to eat and that have respected myself and my home they are happy to help.

Reply from Maxine Elton, Director at Wyville Home Care Services Ltd

We are pleased, that you are very happy with your care provided and that you look forward to your carers visiting, we are overwhelmed with your kind review and that we have empowered your needs.


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Review from L M (Client) assisted by family/friend published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!
Personal touch - lovely and attentive.
Kind and conversational.
Caring and make me feel very special.

Reply from Maxine Elton, Director at Wyville Home Care Services Ltd

Many thanks for your review, this means a lot to us and our wonderful caregivers.


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Review from Margaret B (Daughter of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to change care agencies at the beginning of 2020 and were recommended to Wyville. From day one, I felt extremely comfortable with them caring for Mum. To begin with, it was one visit a day and then when we went into lockdown in March, they took over the cleaning of Mum’s home. Mum had begun to
deteriorate mentally and physically and I upped the visits to twice a day. At the later visit, a meal was cooked and the carer chatted whilst Mum ate it. Unfortunately, Mum had a nasty fall resulting with a head wound and 24 hours in A&E. The carers really stepped up to the plate and between them and us, managed to cover about 18 hours care, either one of us, or one of the carers, staying overnight. This was unsustainable so we made the decision, fully supported by the agency, to move Mum into a care home. The manager and her team go above and beyond, treating Mum with compassion and kindness but also supporting myself and my sister in trying to do the right thing for our Mother. They are fantastic.

Reply from Maxine Elton, Director at Wyville Home Care Services Ltd

Many thanks for your kind words, we were so happy we could support you and your mum, over this time, but as agreed this was the best outcome for your mum, if there is anything further we can do, please do not hesitate by getting in touch with us, we would love to receive updates on mum's progress.


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Review from Jude (Daughter of Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our first time having Carers and we were cautious initially as you hear about so many negative experiences. We needn’t have worried. From our initial meeting with the manager, we were impressed with her professionalism, high standards and genuine care for her staff and clients. Her experience
shines through and I picked up many tips to help me with mum’s needs. The carers were well trained and treated mum with dignity at all times and there was consistent care so we had the same person each day. The manager is flexible and responds quickly and does her best to accommodate individual needs. I am happy to recommend them.

Reply from Maxine Elton, Director at Wyville Home Care Services Ltd

Thank you so much for your kind words, it was a pleasure to provide our care to your loved one, many thanks for recommending Wyville Home Care to others.


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Review from Joe R (Son of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wyville took over my Mum’s care package at the beginning of 2020. The transition from her former provider was seamless, with the Manager going out of her way to reassure that Wyville could cater for Mum’s requirements and displaying a genuine interest in providing the personal touches that make such
a difference.
5 months on and I can rest easy that Carers will turn up as planned, look after Mum’s personal needs, administer medication, and carry out other tasks such as shopping and cleaning. This in the full knowledge that if there are any issues (and there have been!), I will get a call from the Manager, who without any fuss, is always ready to be flexible and proactively offer solutions.
I firmly believe that it is not just professionalism but the human touch that counts and as such I cannot recommend Wyville highly enough. Thank you!

Reply from Maxine Elton, Director at Wyville Home Care Services Ltd

Thank you for taking time out of your busy day to review Wyville Home Care Services. We hugely appreciate your feedback and are happy to hear your mum is well supported by our team of care givers and are delighted that we are able to provide a high quality of care for your mum and we hope that you continue to have such a positive experience with the Wyville Home Care team.
Many thanks.


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Review from Donald H (Client) assisted by family/friend published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care from this company, they look after me extremely well.

Reply from Maxine Elton at Wyville Home Care Services Ltd

We are please to hear your feedback, thank you for your kind words, we will pass this on to our care givers.


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Review from Arthur S (Client) assisted by family/friend published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care company have made a massive difference to my life and that of my family, taking so much pressure off of my wife and daughter. They are reliable, efficient and friendly and my wife and I look forward to them coming to help us twice a day.

Reply from Maxine Elton at Wyville Home Care Services Ltd

Thank you for your lovely comments, we will pass this on to our team of Caregivers.


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Review from Greg (Son of Client) published on 8 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a gradual decline in my Mum's mobility and memory etc, we decided to get extra help. Social Services recommended Wyville and so we met up at Mum's house to discuss needs. The manager was so attentive to every single thing being said and especially caring to Mum and her input.
A comprehensive
and detailed care plan was put in place and it started immediately. For the first few months, Mum had morning visits to help with getting up, washed, dressed, breakfast and medications. As time moved on, so did my Mum's needs. We then requested care just before bedtime too.
The communication from the carers to us, the family, was always amazing. Everything was documented and any issue was immediately communicated to us. It was a very good relationship indeed. There was also occasions when a carer would make special arrangements according to any special needs; their flexibility was so appreciated. They also often came up with helpful ideas.
Thank you so much for everything. So caring.

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Review from K T (Daughter of Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wyville Home Care Services has been invaluable to my mum since becoming house-bound/bed-bound. They have provided a very high level of care, which is assessed regularly as Mum's needs change. After visits to her myself, I leave with the knowledge that she will be well cared for by the same carer. I
have been kept informed at all times and I know there is always someone there should I have any worries or concerns.

Reply from Maxine Elton at Wyville Home Care Services Ltd

Many thanks for your kind words, we always strive to maintain both, high standards and continuity of care, and it gives us a huge amount of satisfaction that you feel we are providing that level of care for your Mother. We will obviously pass on your comments to those involved in caring for your Mother and I am sure they will be pleased their efforts have been recognised.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Wyville Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wyville Home Care Services Ltd is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wyville Home Care Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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