Helping Hands Home Care (Taunton)

7 Corporation Street, Taunton TA1 4AJ
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8.8 19 Reviews
  • Helping Hands Home Care (Taunton), Taunton
Offering unique, professional home care that is fully regulated by the Care Quality Commission (CQC), Helping Hands is one of the leading home care providers in the UK.

With over 6,000 professional carers supporting families across England and Wales, your local Taunton team are here to support you with whatever it is you need to feel safe and independent in the home you know and love.

Whether you need regular visits throughout the week to support you around the house, or 24-hour live-in care for constant support and companionship, you can rely on safe, effective and reliable home care from your local Taunton team.

With over 30 years’ experience and a network of over 100 branches across the country, Helping Hand are fully equipped to support with many different care requirements, ranging from personal care and mobility support all the way through to nurse-supported care for complex conditions.

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Care Provided by Helping Hands Home Care (Taunton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare McKinley (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Taunton)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Taunton) Reviews (19)

8.8

Helping Hands Home Care (Taunton) has a Review Score of 8.8 (8.833) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Taunton) has 19 reviews.

Overall Experience

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  • 4
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Date Published

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16

Review from Suzanne K (Daughter of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are reliably provided with a rota for the upcoming week, which enables us to plan. Changes to the rota are minimal. We have a regular selection of carers, so dad feels comfortable with them. Members of the management/office team attend on a regular basis to check on standards. All of the carers are
very good with their conversation and level of care provided.

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Review from S N (Daughter of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, are very happy and pleased with the care and attention our mother receives. She has all her individual needs met. When ringing the office I (as my mum's LPA for H&W) am greeted politely and professionally. My requests and enquiries are handled promptly. I feel listened to.
The service
provided is excellent and I would recommend you to others looking for care and support at home for themselves or family.

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Review from D C (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thorough on records etc. I like having a rota in advance so I can warn parents who is coming and when. One staff member is a particular favourite of Mum - calm and helpful, flexible and supportive.

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Review from N T (Granddaughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands supported both grandparents just before they sadly passed. Both grandparents were extremely happy with the care received and the management. Carers are respectful, patient, adaptable and very professional. The carers made my grandparents feel at ease and supported them throughout the process.
Management was communicative and very professional in their outlook and approach. Helping Hands ensured that there was consistency and continuity in carers, and we built such a relationship with the team that visited because of this. Would definitely recommend HH home care.

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Review from Jason L (Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great company, staff are very helpful, friendly and fun. Help me with all of my issues, from having a couple of strokes and being an amputee. Nothing is too much trouble, and the careers are a really caring group of people with a good group of mixed-aged people.

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Review from Amanda D (Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I started with Helping Hands, they have always been there to help me. They give outstanding care and are always friendly and have outstanding carers who always go above and beyond to help in any way they can.

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Review from Joanna N (Client) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with over all care and management. Carers are respectful, patient, adaptable and often go the extra mile. I enjoy their company and encouragement are aware of my needs and help me to achieve my goals.

Reply from Sophie Parker, Area Care Manager at Helping Hands Home Care (Taunton)

Hi Joanna,
Thank you so much for leaving such a lovely review! I'm thrilled to hear how much your enjoy the company of our carers and that you're very happy with the overall care and management. We're always happy to help and your kind feedback is very much appreciated!
With very best wishes.


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Review from Chris H (Son of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had carers coming un for around eighteen months and it has been a good learning experience. Together we worked out a system of getting mother up from her bed onto the commode washed and changed and into her armchair. Together we have worked out a system that works well for mother (and me).

Reply from Jess Atkinson, Branch Care Manager at Helping Hands Home Care (Taunton)

Hi Chris,
Thank you so much for leaving a great review! It's wonderful to hear that we've been able to work out a system that works well for yourself and your mother. Always happy to help!
Best wishes


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Review from Jacqui C (Daughter of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so impressed with all of the Helping Hands team that we have met and I am so grateful I chanced upon the office in Taunton when I was first toying with the thought about asking for help with my Mum.
I could not have received a warmer welcome and after a long chat I left armed with information
so I could go home and think about what we needed to have in place. When I was ready to proceed we had an assessment appointment and very shortly afterwards our first visit from our wonderful regular pair of helping hands. Neither my Mum or myself could have asked for more. We are delighted with the kindness, service and care. From two very happy new clients.

Reply from Charmaine Ardren, Branch Care Manager at Helping Hands Home Care (Taunton)

Hi Jacqui,
We're so pleased that you feel more comfortable about the care you require for your mum. We know how difficult it is making such a huge decision, with so many different things to consider. Please do let us know if you need any further help or have any other questions - we're always here to help.
Best wishes.


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Review from Colleen M (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has been, throughout the years we've been with them, an exemplary care provider. During the most difficult and challenging of recent times, they have always bent over backwards to fulfil our changing and increasing needs and to relieve as much of my own pressure and stress as they can,
whilst caring in the best possible way for my dear father. They adopt a holistic and empathetic approach to the entire family which is so reassuring; I can always trust them to do the very best they can, even when their own resources and staffing are stretched to capacity. The office team is as considerate and lovely to deal with as the carers themselves.; they provide an 'above and beyond' service and I recommend them most highly.
With regard to my father's individual carer, she truly is like a much loved and trusted member of the family - endlessly kind, good-humoured, considerate and efficient. She has been a constantly reliable rock during some very hard times.

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Review from Linda B (Daughter of Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a fall at her home and she fractured her shoulder so ended up in hospital for 3 months. Being 96 years old she had lived fairly independently with the help of me and my sister, I contacted Helping Hands Home Care to arrange for her homecoming they came to our rescue. Very supportive and caring,
Mum is well and very happy.

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Review from M B (Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just what I needed after a hip replacement. The 'girls' were all different which made their visits interesting. Everything I asked them to do was done well. We had a lot of laughs - especially putting my compression stockings on and off!
Many thanks, and would not hesitate to use Helping Hands again.

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Review from Shirley D (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the accessibility of the management team at the Taunton Somerset Office. If I have ever had any concerns about the arrangements for Mum and Dad's care, they have answered my phone calls promptly and resolved the concern immediately. The initial contact was very professional
and reassuring. The many ladies attending Mum and Dad have been very friendly and kind. All of the carers have dealt with Mum and Dad's needs very sensitively and professionally. As far as possible Mum and Dad have had the same few carers each day which means they have built up some very friendly relationships. The carers have also been very helpful with suggestions when I have been trying to organise things to make Mum and Dad's lives more comfortable. Overall very accommodating to Mum and Dad's needs.

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Review from Susan G (Niece of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands are a fantastic team who really care about their clients and family, they can't do enough for you. Nothing is too much trouble, they're always happy and polite. I couldn't ask for a better team; the best company. They're fully dedicated to their work.
Well done keep up the fantastic work.

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Review from Larry F (Husband of Client) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thinking of all the visiting staff and office staff, we (my wife and I) are so very happy with all aspects of the support we get and need. So much so I am in process of increasing the hours Helping Hands provide us, with the expectation in the months ahead to increase as needed.
I really like their
flexibility in catering for our needs

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Review from K M (Daughter of Client) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents found having care and strangers in their house quite difficult, Helping Hands has made that transition a pleasure. The staff are kind and professional in all aspects. My mum, an extremely independent lady when asked, says she doesn't know how she would manage without her helpers who she can
talk to about anything with comfort and sensitivity.

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Review from J P (Friend of Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service provided. The staff manage to persuade the client to start her day, in spite of her level of pain from a crumbling spine, in a way which keeps her hygienically comfortable after a night wearing hot incontinence pants. A mix of sympathetic coaxing and humour helps the process.

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Review from Patricia D (Client) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have always been caring, helpful, understanding, and kind in all ways, nothing is too much trouble for my carers. I have already recommended them to another client and would do so again. They treat me with respect and dignity at all times and will always put me at ease and try to make
me feel better if I am low.
They are fantastic.

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Review from John D (Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a recently widowed man of 87 years. My daughter arranged for Helping Hands to attend once a week to clear up the mess she was sure I would make. She made a good choice for which I am grateful. Thank you all for caring, especially the lady who comes each week bringing a bright smile and a cheerful
chat. I look forward to it.

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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Helping Hands Home Care (Taunton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (Taunton) is calculated as follows: ( (15 Excellents x 5) + (3 Goods x 4) ) ÷ 18 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Taunton) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Taunton)

What Type of Services does Helping Hands Home Care (Taunton) offer?

Helping Hands Home Care (Taunton) offers Home Care.

How many Carers does Helping Hands Home Care (Taunton) employ?

Helping Hands Home Care (Taunton) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Taunton) to verify any information. View our terms and conditions. Helping Hands Home Care (Taunton) has a Platinum Service – more info.