Helping Hands Home Care (Taunton)

7 Corporation Street, Taunton TA1 4AJ
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9.1 22 Reviews
  • Helping Hands Home Care (Taunton), Taunton
Offering unique, professional home care that is fully regulated by the Care Quality Commission (CQC), Helping Hands is one of the leading home care providers in the UK.

With over 6,000 professional carers supporting families across England and Wales, your local Taunton team are here to support you with whatever it is you need to feel safe and independent in the home you know and love.

Whether you need regular visits throughout the week to support you around the house, or 24-hour live-in care for constant support and companionship, you can rely on safe, effective and reliable home care from your local Taunton team.

With over 30 years’ experience and a network of over 100 branches across the country, Helping Hand are fully equipped to support with many different care requirements, ranging from personal care and mobility support all the way through to nurse-supported care for complex conditions.

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Care Provided by Helping Hands Home Care (Taunton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Clare McKinley (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Taunton)

  • Prices

  • Domiciliary Care From £32.40 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Taunton) Reviews (22)

Total of 22, showing 21-22
9.1

Helping Hands Home Care (Taunton) has a Review Score of 9.1 (9.139) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Taunton) has 22 reviews.

Overall Experience

  • 17
  • 4
  • 1
  • 0
  • 0

Date Published

22
5
5
6
16

Review from Patricia D (Client) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have always been caring, helpful, understanding, and kind in all ways, nothing is too much trouble for my carers. I have already recommended them to another client and would do so again. They treat me with respect and dignity at all times and will always put me at ease and try to make
me feel better if I am low.
They are fantastic.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John D (Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a recently widowed man of 87 years. My daughter arranged for Helping Hands to attend once a week to clear up the mess she was sure I would make. She made a good choice for which I am grateful. Thank you all for caring, especially the lady who comes each week bringing a bright smile and a cheerful
chat. I look forward to it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.139)

Overview of Review Score

The Review Score of 9.1 (9.139) out of 10 for Helping Hands Home Care (Taunton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Helping Hands Home Care (Taunton) is calculated as follows: ( (27 Excellents x 5) + (5 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Taunton) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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