Aphoenix Care

Woodlands, 124 Six House Bank, West Pinchbeck, Spalding PE11 3QG
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Top 20 award
10 25 Reviews
  • Aphoenix Care, Spalding
Aphoenix Care are a mid-sized, independent Home Care Company which was formed in 2019 by a manager with over 30 years’ experience within all aspects of the care sector. The aim was to build a company which is underpinned with family core values at the centre of it.

Aphoenix Care believes everyone has a vocation in life, and they employ staff members who believe theirs is to care for others and make a difference to people’s lives. When you find your vocation in life it is not work, it really is like visiting family each day and supporting them in living life to the full. The team place care and compassion above everything else they do, ensuring they deliver a service that empowers each person they support.

The team are extremely proud of their recent Care Quality Commission rating (April 2021), receiving good in 4 areas and an outstanding in care, which is the highest level you can achieve. They have also just been awarded recognition in the Top 20 Home Care Providers (August 2022) which they are extremely proud of.

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Care Provided by Aphoenix Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aphoenix Care Ltd
  • Person in charge
  • Giovanna Grieco (Manager)

Aphoenix Care Reviews (25)

Total of 25, showing 1-20
10

Aphoenix Care has a Review Score of 10 (9.970) out of 10, based on 17 reviews in the last 2 years. Over all time Aphoenix Care has 25 reviews.

Overall Experience

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Date Published

25
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3
17
8

Review from L E (Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having Aphoenix Care for over 2 years now. They are very professional and we always have a laugh, they cheer me up. I look forward to them arriving as I live on my own and seeing them breaks up my day. I love them all!

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Review from Trevor S (Husband of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service is provided by this company. Its management team has striven to ensure that its service users are given the kindness and dignity they deserve, this was always the case whilst looking after my wife.
The company also provides facilities to enable, where possible, service users to
have the opportunity to meet and enjoy the company of others and to partake in the occasional celebration. So important for all our well-being.
'Caring Above All' is a truly apt motto for this company.

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Review from Y W (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aphoenix Care provides a team of very reliable, considerate, and caring carers who go beyond their duties to look after my Mum who sometimes is quite difficult. The carers are always helpful and supportive, I certainly could not continue my work without them. If any issues have arisen they have been
dealt with promptly.

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Review from A K (Friend of Client) published on 16 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and compassionate, the carers become more like friends and family, making people feel at ease. So happy that they can make a huge difference to the quality of life for the most vulnerable people.

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Review from Lesley M (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, ladies. for looking after Mum, keeping me in the loop, highlighting any problems as and when they arose, administering her medication, and cooking her meals. Whenever Mum came out of hospital, they were always ready to pick up the mantle again. Thank you.

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Review from G M (Regular Volunteer) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide an exceptional level of care, always going above and beyond for their clients and making an incredibly positive difference to their client’s lives. Above all, you can see that staff genuinely care for their clients as though they are family.

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Review from Lesley B (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aphoenix Care go above and beyond to care for all their clients and relatives. Nothing is too much trouble for them, they make the world a better place for all those who cannot get out. They bring the love back into everyone’s home on special days, birthdays, Christmas, Easter etc. All clients celebrate
because Aphoenix Care for all of them.

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Review from Jennie N (Wife of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start of Aphoenix taking care of my bedbound, double incontinent, very poorly husband when he was cruelly discharged from hospital, they gave him excellent care. They went out of their way to cater to his needs and were on the end of the phone when I rang them to help him. They looked
after my husband with such dignity and care as he was a very proud man and absolutely hated what he ended up being. They were there almost to the end when he died 5 weeks ago. Then, they went out of their way to comfort me afterwards. I highly recommend this company and couldn't have wished for better care for my beloved man.

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Review from Peter S (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service provided to me is first class. They are always there for me in person or on the phone. I live alone, (my wife sadly died in 2012) so to have someone who cares for you, to be there, is priceless.

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Review from Dave c (Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the Apheonix care team very responsive, patient and kind. The staff who I have met have been like family to me, each day and no matter which carers come, they all bounce in and perform their tasks efficiently.

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Review from Rona F (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and courteous and have now become friends. Nothing is too much trouble. I feel my mum is in very safe hands.
I would heartily recommend Aphoenix to anyone looking for a care provider.

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Review from Fee T (Relative of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend Apheonix Care enough. From the minute they started caring for my dad, we knew he was going to get the best care he could possibly get. They are so professional, friendly, accommodating and reliable. Since they have taken over caring for him, I feel like a weight has been lifted off
my shoulders as I know he is so well looked after. One of the biggest things for me is being able to get hold of a care company and Apheonix are amazing, one call and you can speak to someone. They are the best care company and are much more like a family than a care company.

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Review from D J (Daughter of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good overall experience they mostly do what is asked and helpful to a good degree, obviously we sometimes have one or two problems which we usually sort out so they keep us informed how Mum and Dad are and come out when needed very good they also have a get together fortnightly which
we attend when possible some of the carers go the extra mile which greatly appreciated all in all very good.

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Review from Jenny C (Wife of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aphoenix Carers commenced caring for my husband, who has Parkinson's Dementia, in May 2022. In July, after hospital admission, my husband came home bedbound, and since then, has had two carers four times a day. The carers are all dedicated and very caring and friendly, and it is reassuring to know my
husband receives first-class care. My husband has a catheter which causes numerous problems, is incontinent faeces and has a very large inguinal hernia; he has not had any skin pressure sores, which shows the care he receives is excellent.
I also have a carer twice a week for 4 hours to enable me to have time for myself.
Aphoenix is like a family and provides the best care anyone could ask for their loved one.

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Review from A G (Daughter of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Apheonix care team very responsive to my elderly mum's needs; she has been poorly the last couple of weeks, and all of the team have shown patience and kindness with her struggles, above and beyond every day, every time. Always cheerful, nothing is too much trouble. Always a smile and
a kind word. Special thanks go to two ladies who feel part of the family - these days - thank you.

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Review from Sally G (Daughter of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my father to APhoenix over a year ago, and it’s the best thing I could have done. They treat him as an individual and part of their family. I could not ask for anymore if I tried. Absolute A-star company, which I would highly recommend.

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Review from J T (Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a client, Aphoenix Care is an amazing team, very caring and approachable, flexible and thoughtful. They are very supportive and always have time for me. Always go above and beyond. Would highly recommend them.

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Review from Ronni M (Daughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is for the period/length of time that my mum was cared for by Aphoenix Care. The ladies who cared for my mum were truly amazing. They catered for her every need and went above and beyond. My mum loved them and I know they cared about mum. I would highly recommend Aphoenix Care.

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Review from S T (Husband of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has a number of conditions which can intensify and become very complex at times. Aphoenix always show professionalism and dignity in their work. They have a great attitude for helping and making my wife feel special particularly when she isn’t well. I would always recommend them.

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Review from David S (Son of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A1 Service.

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Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Aphoenix Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for Aphoenix Care is calculated as follows: ( (98 Excellents x 5) + (3 Goods x 4) ) ÷ 101 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aphoenix Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Giovanna

Giovanna Grieco

Job Title: Founder

Joined: 2019

Giovanna's journey in care started when she was 16, I made a cup of tea for a lady in a nursing home, and the look on this beautiful lady's face when I placed the cup on the table touched a place in my heart.


This is where my passion began! I have worked in nursing homes, extra care schemes, prison service, secure units, A&E, hospitals and multi-domiciliary sites for over 34 years.


The biggest thing I have learnt in life is that "people work for people" and Care workers are absolutely amazing people. Our hearts are beautiful and we enable people to stay at home, surrounded by their whole world, with our dedication and compassion for what we do.


The reason behind Aphoenix Care is the passion to make a difference as small as each day can be, but to make a difference to one person each day, makes each day worthwhile.


To build a family-run company with a team who share the same values and who feel part of the Aphoenix Family is such an amazing adventure and we're making that difference every single day, I am very proud to be part of such an amazing family.


Natalie

Natalie Newing

Job Title: EA to Founder

Joined: 2022

Natalie joined Aphoenix care in June 2022 and brings a wealth of knowledge from different industry sectors to ensure Best Practices are adhered to at all times.


Before joining Aphoenix she worked as a recruitment manager recruiting for 9 care homes, she joined Aphoenix as she wanted to be part of a business that has family values and can make a difference to Service Users and Staff.


Terri

Terri Lloyd

Job Title: Branch Manager

Joined: 2020

Terri has worked in care all of her working career so has an in-depth knowledge of all care needs.


She carries out all of the assessments with all of the new service Users to ensure the care and support required are delivered to each individual.


Sophie

Sophie Panton

Job Title: Head of Recruitment and Social Media

Joined: 2019

Sophie has been with Aphoenix Care since the company started and has recruited all of the team.


As well as being responsible for all of the attraction routes she also supports candidates the whole way through the recruitment process always ensuring that all necessary information is gathered and compliant.


Sophie can often be seen out with the team to capture Social Media content as well as motivating the team to submit news for us to post.


Frequently Asked Questions about Aphoenix Care

What Type of Services does Aphoenix Care offer?

Aphoenix Care offers Home Care.

How many Carers does Aphoenix Care employ?

Aphoenix Care employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aphoenix Care to verify any information. View our terms and conditions. Aphoenix Care has a Platinum Service – more info.