Aphoenix Care has a Review Score of 10 (9.970) out of 10, based on 17 reviews in the last 2 years. Over all time Aphoenix Care has 25 reviews.
Review from Peter C (Power of Attorney of Client) published on 22 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gilly S (Partner of Client) published on 14 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sam T (Daughter of Client) published on 19 April 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Giovanna Grieco, Registered Manager at Aphoenix Care
Thank you so much for your kind words, we’re very lucky to have an amazing team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jacqui T (Daughter of Client) published on 19 April 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Giovanna Grieco, Director at Aphoenix Care
Thank you so much for the kind words. We are very lucky to have such an amazing team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G F (Husband of Client) published on 19 April 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Giovanna Grieco, Director at Aphoenix Care
Thank you so much for the review, I know they always come out singing and really enjoy seeing you guys, we’re very lucky to have such an amazing team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (9.970) out of 10 for Aphoenix Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.970 for Aphoenix Care is calculated as follows: ( (98 Excellents x 5) + (3 Goods x 4) ) ÷ 101 Ratings = 4.97
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Aphoenix Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Apr 2021
Caring
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Well-led
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Job Title: Founder
Joined: 2019
Giovanna's journey in care started when she was 16, I made a cup of tea for a lady in a nursing home, and the look on this beautiful lady's face when I placed the cup on the table touched a place in my heart.
This is where my passion began! I have worked in nursing homes, extra care schemes, prison service, secure units, A&E, hospitals and multi-domiciliary sites for over 34 years.
The biggest thing I have learnt in life is that "people work for people" and Care workers are absolutely amazing people. Our hearts are beautiful and we enable people to stay at home, surrounded by their whole world, with our dedication and compassion for what we do.
The reason behind Aphoenix Care is the passion to make a difference as small as each day can be, but to make a difference to one person each day, makes each day worthwhile.
To build a family-run company with a team who share the same values and who feel part of the Aphoenix Family is such an amazing adventure and we're making that difference every single day, I am very proud to be part of such an amazing family.
Job Title: EA to Founder
Joined: 2022
Natalie joined Aphoenix care in June 2022 and brings a wealth of knowledge from different industry sectors to ensure Best Practices are adhered to at all times.
Before joining Aphoenix she worked as a recruitment manager recruiting for 9 care homes, she joined Aphoenix as she wanted to be part of a business that has family values and can make a difference to Service Users and Staff.
Job Title: Branch Manager
Joined: 2020
Terri has worked in care all of her working career so has an in-depth knowledge of all care needs.
She carries out all of the assessments with all of the new service Users to ensure the care and support required are delivered to each individual.
Job Title: Head of Recruitment and Social Media
Joined: 2019
Sophie has been with Aphoenix Care since the company started and has recruited all of the team.
As well as being responsible for all of the attraction routes she also supports candidates the whole way through the recruitment process always ensuring that all necessary information is gathered and compliant.
Sophie can often be seen out with the team to capture Social Media content as well as motivating the team to submit news for us to post.
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