SGM Care Agency Ltd

75-79, Plumstead Hight Street, Plumstead, London SE18 1SB
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9.6 17 Reviews
  • SGM Care Agency Ltd, London
SGM Care Agencies Ltd is a dynamic organisation that is passionate about care.

SGM are committed to the highest professional standard of patient-centred care, making sure clients or loved on are provided with choice, compassion and respect from a small, local and experienced qualified team of carers.

Staff visit in the client's home to discuss individual needs and then work to create a bespoke care package.

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Care Provided by SGM Care Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Sure Grace Ministries Care Agencies Ltd
  • Person in charge
  • Uche Ijeh (Manager)

Funding & Fees Guide for SGM Care Agency Ltd

  • Prices

  • £17.50 per hour. Weekdays and Weekends.

SGM Care Agency Ltd Reviews (17)

9.6

SGM Care Agency Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time SGM Care Agency Ltd has 17 reviews.

Overall Experience

  • 10
  • 6
  • 1
  • 0
  • 0

Date Published

17
0
5
6
11

Review from J L (Brother of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend SGM Care, the care company that looked after my sister in May 2024. The staff showed exceptional professionalism, compassion, and dedication. The facilities were outstanding, creating a safe and nurturing environment. Communication was excellent, keeping me informed regularly. SGM
Care exceeded my expectations and made a positive difference in my sister's life. Thank you, SGM Care!

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Review from Lynn S (Daughter of Client) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and caring staff I could always rely on. Very friendly and professional, willing to do anything asked of them. Always left my mother clean and comfortable. I have absolutely no complaints.

Reply from Uche Ijeh, Manager at SGM Care Agency Ltd

Thanks, Lynn, I am pleased to hear this. The staff will hear the feedback. Much appreciated.


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Review from Marion D (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke my leg badly and was also in a lot of pain. The carers have looked after me wonderfully and shown great care and have got me up and about and walking again. I am very grateful for all their love, care and support to get me well and strong again. Thank you kindly.

Reply from Uche Idehen, Register Manager at SGM Care Agency Ltd

Hello MarionThank you for the review, I must say, you are a delightful client to work for. We at SGM Care, are happy to continue to render you our service.


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Review from Sylvia S (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have has been very good. Some of the carers are very nice and helpful, but some are not.

Reply from Uche Ijeh, Manager at SGM Care Agency Ltd

Thank you for your feedback; we do appreciate it, and we will continue to strive to get the rest of the staff on point.


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Review from Nayem R (Friend of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service they provide for my friend's father. He is satisfied with their service. Staff behaviour is too good. They are punctual. They always come on time. Any necessary they take action quickly.

Reply from Uche Idehen, Register Manager at SGM Care Agency Ltd

Dear Nayem, thank you for the feedback, we do appreciate it.


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Review from Florence O (Relative of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care was provided by this care organisation. Staff treat their service users with dignity and respect. I recommend that they are the best care team. They ensure that their staff are fully trained and qualified.

Reply from Uche Ijeh, Manager at SGM Care Agency Ltd

Dear Florence O. We at SGM Care appreciate your feedback. We are glad that the carers are giving the service users good care with compassion and dignity.


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Review from Alan R (Son of Client) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers good.
Times of visits poor.

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Review from J W (Daughter of Client) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mum did not understand the relevance of this meeting, I realise the importance of collecting the information. Anything that can help in the care of my dad is appreciated. The main area of concern is late morning or late night calls but, hopefully, this can be resolved now we have discussed
it.

Reply from Uche Ijeh, Manager at SGM Care Agency Ltd

Thanks for the honest feedback.
The issue with late morning calls has been resolved after the meeting. The timings are now tailored to your mum and dad specified times.


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Review from Brenda P (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed an agency carer who was able to support my mum, who has Dementia, the following day. I had called two agencies before and was put off by the price but also the lack of interest as to what my mum's needs were. What first struck me when I contacted SGM was their professionalism, along with their
compassion for my predicament and the willingness to want to know what my mum's needs were. I have to add that their price was the cheaper than the other two agencies. I was sceptical at first, only because they are a fairly new company, but that was soon dismissed. Mum required two carers, whom I can not fault; they are amazing with my mum and are still providing support. I can't thank the carers and the office staff enough for their support and compassion.

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Review from M M (Daughter of Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the carers are very pleasant, however, they often arrive late in the morning to get Mum out of bed. Mum is very hard of hearing and has difficulty having a conversation with the carers.

Reply from Uche Ijeh, Manager at SGM Care Agency Ltd

Thank you for the feedback. We are sorry to hear about the lateness, we will surely look into this and ensure things improve as a matter of urgency.


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Review from Julie M (Wife of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was provided at little notice. Very efficiently organised. Carers provided excellent care with compassion and professionalism.

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Review from John B (Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and caring service.

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Review from J I (Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the services provided by SGM Care. The carers and management are friendly and they do their job with respect and dignity. I am happy and my children are happy too. The manager always calls for a well done as do the carers.

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Review from J P (Friend of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend gets services from this company. I am always with my Aunty when the carer arrives, she is so professional, she keeps to her times and is friendly. My Aunty has been very happy and she feels good at each visit the carer makes.

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Review from D P (Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am comfortable with the care and the management are very supportive and they are flexible. I like their communication skills and they are good with timekeeping.
I will say that I can and will recommend your care providers.

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Review from P A (Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the service that SGM Care has given me. They are good. Good communication and timekeeping. They do their job well and I am very happy.

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Review from A A (Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good customer service and good timekeeping. The office staff are very polite and helpful. Since I started using SGM Care, my home and environment have changed to a clean home to stay and live. The carer is very polite and does her job well.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for SGM Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SGM Care Agency Ltd is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SGM Care Agency Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for SGM Care Agency Ltd

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Meet the Team (3)

Uche Augusta

Uche Augusta Ijeh

Job Title: Register Manager

Joined: 2018

My name is Uche, Managing Director and registered manager for SGM CARE Agencies.
I have been a carer since 2006 in Harmony Care, in 2014 I moved to crossroad care where I worked as a support worker, working with elderly people and learning disabilities, in 2016 I was with Avante care home as a Team leader managing a group of carers in a dementia home, in 2018 I was working as a field care supervisor, managing group of carers in the committee. I have various medley of skills to help support individuals in other to get back their independence.
I am a good communicator, easy-going and a people’s person. I love to care for individuals, with companion and empathy. The well-being of my service user is my priority.


Qualifications
Level 5 Managing in HSC QCF
BSC Public Administration
Level 3 Diploma in HSC Adult
Should you need further information, please do not hesitate to contact me.


Trecia

Trecia Hibbert

Job Title: Care Manager

Joined: 2023

My Name is Trecia Hibbert, I am the Care Manager for SGM CARE Agencies. I have been working in the care industry since 2005 at Elibariki Community Care where I worked as a Care Worker and Field Supervisor. The joy of supporting individuals to maximise their well-being in the comfort of their own homes has given me the drive to continue and develop my career in the care industry.


In 2014 I moved to Eleanor Care where I continue to work as a care worker, Team Leader, Care Coordinator and Register Manager. Over the years I have managed over three hundred care workers caring for over four hundred service users in the community. I have various skills to support and train individuals to carry out care that is effective and caring with passion and empathy.


I have a strong belief in person-centred care and that everyone has the right to respect, dignity and care tailored to meet their needs. I am a good communicator, easygoing and a people person.


My motor: I have a duty of care; the well-being of my service users is my priority. Qualifications NVQ Level 2 Health and Social Care, NVQ Level 3 health and social care, Level 5 in Leadership and management health and social care.


Alisha

Alisha Akther

Job Title: Field Care Supervisor

Joined: 2023

My Name is Mst Alisha Akther an employee of SGM Care Agencies. Where I worked as a field supervisor and Care Worker. I passed my higher secondary exam from Biswanath Govt. College in Bangladesh, where I study Science and Business Studies.


I thought of working as a care worker and doing some study in 2022, I passed my IELTS exam in 2023 my score was 6.5. After my studies, I migrated to the UK and started working as a care worker with SGM Care Agency.

My induction and training were delivered with such competency, delicacy, passion, and empathy it has given me the drive to take care of vulnerable adults with the utmost respect and care.


I am passionate about my work and belief in person-centred care. I try my best to support the service user to live in their own home while promoting independence. I start my day with confidence and ambition. I am good at communicating with people.


Frequently Asked Questions about SGM Care Agency Ltd

What Type of Services does SGM Care Agency Ltd offer?

SGM Care Agency Ltd offers Home Care.

How many Carers does SGM Care Agency Ltd employ?

SGM Care Agency Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SGM Care Agency Ltd to verify any information. View our terms and conditions. SGM Care Agency Ltd has a Platinum Service – more info.