Foxbridge Healthcare

Link House, 140 Tolworth Broadway, Surbiton KT6 7HT
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9.8 36 Reviews
  • Foxbridge Healthcare, Surbiton
Foxbridge Healthcare offers a right-based home care approach for all clients which involves a commitment to promoting and protecting the rights of every individual in their care. The team aim to promote independence with clients and believe in working collaboratively with them and their families on a daily basis and promoting their dignity and upholding their fundamental human rights throughout the duration of their care.

They focus on providing informed consent and decisions to all clients on a daily basis and ensuring that their needs are met. They offer individualised or personalised service plans for each client which helps to reflect on their unique needs.

They maintain the confidentiality of individual and family information while ensuring that it does not impede the rights of family members to access necessary support for their loved ones. They are an all inclusive team and they work with people from different backgrounds with protected characteristics such as sexuality, race religions and cultures. They proudly offer diverse care services to meet individual care needs.

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Care Provided by Foxbridge Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Foxbridge Healthcare Solutions Ltd
  • Person in charge
  • Patience Thambo (Registered Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Foxbridge Healthcare

  • Prices

  • £24.80 per hour weekdays- Basic hourly rate before assessment of care needs


    £25.80 per hour weekends - Basic hourly rate before assessment of care needs.

  • Our actual fees are based on the outcome of the Care Needs Assessment and the level of care required. Please feel free to call or email us to obtain our baseline fees with no obligation to purchase our service.

Foxbridge Healthcare Reviews (36)

Total of 36, showing 1-20
9.8

Foxbridge Healthcare has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Foxbridge Healthcare has 36 reviews.

Overall Experience

  • 33
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Date Published

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Review from Julie D (Father of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge Healthcare has exceeded my expectations. Their teams dedication was excellent. The compassion, they showed made all the difference to my mum and me, nothing was too much trouble. They went the extra mile when my mum broke her hip and was rushed into hospital within in the hour they managed
to provide live in care for a few days until I could get something sorted.

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Review from Jill C (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge Healthcare provided excellent personal care services for my mother for the last 18 months of her life, enabling me to keep her at home to the very end. The carers were always kind and friendly and went out of their way to ensure that she was comfortable and happy every day.

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Review from J F (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and understanding. Caring and compassionate. Would come round any time. Very helpful dad was in hospital and staff would go and visit him. Came on time. Knowledgeable about the job. Nothing was too hard

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Review from N N (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team were excellent in mums last stages of life. They supported me and also positioned mum in such comfortable positions in her bed and were good at helping to wash mum. Thanks to the carers for all their help.

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Review from David M (Husband of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most prominent benefit of Foxbridge Healthcare's service is that my wife gets on well with all the carers who look after her. Laughter is always an ingredient of every visit. I also appreciate their help for me whenever I need to be away from home for an extended period.

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Review from R M (Husband of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional and good at their job they also try to make my wife feel they are part of the family and treat her with respect. They arrive on time subject to traffic conditions and always leave the bedroom neat and tidy with beds made.

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Review from Lesley D (Wife of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the high standard of care my husband has received from both the carers that Foxbridge has assigned to us. They are well trained, patient, compassionate and incredibly clean, neat and tidy. They have made this difficult time for us far easier than it would have otherwise
been. I am an extremely satisfied client.

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Review from Tony L (Partner of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the relatively short time that I was involved with this company, I found them totally professional, and a pleasure to work with. Both the management, and the staff were pleasant and friendly, and I was happy to have been associated with them.

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Review from Roy M (Husband of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are efficient and very caring, they make wife feel safe with them and they are very patient when she is having a bad day.

Reply from Patience Thambo, Owner at Foxbridge Healthcare

Thank you for appreciating the service we are providing to you. We shall ensure you continue to receive the best of our services.


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Review from Trisha L (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, Foxbridge Healthcare has exceeded our expectations. Their team's dedication to improving our loved one's quality of life is nothing short of extraordinary. The personalized approach they take to caregiving, combined with their unwavering compassion, has made all the difference
for our family. We can't thank them enough for all they do.

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Review from M B (Wife of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers were very good and wherever possible we had the same one. They were very good at getting him to do things that he argued with me. They helped me at times too and were always ready with some advice.

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Review from Sandie M (Daughter of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge has been caring for my mother for a few years now. Both my mother and I are very pleased with the care and attention they have given her over this time. All the carers have been friendly, efficient and professional. My mother has got to know the carers that visit, and she is always pleased
to see them. She is now in a care/nursing home, but the Foxbridge manager and the carers enabled her to stay in her own home for a few years.

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Review from M P (Son of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Foxbridge for over a year now and we're delighted with their service. They came in to help us with our elderly mother, initially just for three hour-long visits a week, and since that has been gradually upped to two daily visits seven days a week, and their care has never let us down.
Though now frail my mother is a strong and determined woman and it took a bit of convincing both her and my father that they would benefit from a carer but such has been the professionalism and kindness shown by the carers themselves that I believe she actually looks forward to their visits now. The manager has responded admirably to our changing requests in that time and has fed back to us any potential problems.

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Review from R S (Partner of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge Healthcare Solutions has supplied a reliable and well-supervised care package for my partner for over six months. All staff have supplied a friendly, respectful and caring service which have met our needs. The company has been responsive to changes in requirements over time and accommodates
our needs.

Reply from Patience Thambo, Owner at Foxbridge Healthcare

Thank you for your review which we value and appreciate. Our team will continue to strive to provide excellent care to our clients.


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Review from Anna J (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Foxbridge for 19 months now and their care has always been excellent from our very first meeting, very professional with excellent customer service.
The manager has been very adaptable as Mum's condition has deteriorated quite quickly and they were promptly able to provide live-in
carers following a stay in hospital.
All carers have been patient, attentive and able to offer many solutions. They have really enhanced Mum's quality of life and helped my family to feel secure knowing Mum is so well cared for.
They take time to get to know the person they are caring for and their personality and adapt their care to suit. They treat my mum like their own family and have very quickly become part of our family.
All carers speak very highly of their manager who is very hands on and visits Mum regularly and helps out whenever needed. I would have no hesitation in recommending Foxbridge, they give great peace of mind to your loved ones.

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Review from S S (Daughter of Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager (and her team) visited my father at home for about a year. She primarily got him up, washed and dressed and ready for breakfast. She was amazing! She was so calm and patient and my mother was so pleased when she knew she was coming. My father was gradually deteriorating and eventually was
placed in a nursing home in February 2023 but for the time leading up to that time she was a fantastic support for my mother.

Reply from Tom Olukoya, Operations at Foxbridge Healthcare

Thank you for appreciating the quality of care we provided to your father over the period of time we had the opportunity to look after him. We had such a good working relationship with your father and the whole family. We hope your father continues to receive good care in his new home.


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Review from Louise W (Daughter of Client) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care needs were well catered for by Foxbridge. Very helpful and very attentive. I really appreciated the manager stepping up to help straight away at short notice. She was very understanding and extremely helpful; it was very reassuring.

Reply from Patience Thambo, Owner at Foxbridge Healthcare

Thank you very much for appreciating the care we provided to your mother during her last few weeks. We all felt as if we had known her for a while and always looked forward to visiting her. It was a great honour for us to be given the opportunity to care for her, and we were very pleased that her respect and dignity were maintained until the end of her life.
Thank you. Very much appreciated.
Foxbridge Care Team


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Review from M E (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Foxbridge are wonderful. They are good timekeepers and adaptable when we needed to up the care. They treated my parents with kindness, dignity and always had time for a friendly chat. As circumstances changed we would ring the number that was given and any changes were acted upon immediately.

Reply from Patience Thambo, Registered manager at Foxbridge Healthcare

Thank you for your review which we value and appreciate. Our team will continue to strive to provide excellent care to our clients.


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Review from Stella P (Client) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come to look after me are wonderful. Always smiling, kind, patient and very compassionate. I always look forward to their visits; it lightens my day. They laugh and chat with me. Always willing to do extra work. Very professional. Their work means a lot to me.

Reply from Thompson Olukoya, Operations Manager at Foxbridge Healthcare

Thank you for your appreciation of the care services we are providing you. We are ever so delighted to support you with your personal care needs. Very much appreciated.


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Review from M H (Daughter of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the staff very helpful, and friendly towards my parents. They were always respectful, and would go that extra mile if needed. We only had them for a short while, but for the time that we did we were very satisfied with the support that we received.

Reply from Daphne Weale, Care Coordinator at Foxbridge Healthcare

Thank you for your review. Very much appreciated. This will enable us to work hard on improving on areas that we did not score very well.


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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Foxbridge Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Foxbridge Healthcare is calculated as follows: ( (80 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 99 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Foxbridge Healthcare is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Patience

Patience Thambo

Job Title: Registered Care Manager

Joined: 2016

I am a Registered care manager with nearly 20 years of nursing experience from a junior nursing role to senior management positions within various Public and Private healthcare sectors.


Having worked at management levels in highly innovative and progressive organisations that are in a multi-cultural environment. I am able to give regard to the client's customs, values and spiritual beliefs whilst promoting dignity, individual choice and respect. I also have a pivotal role in promoting, monitoring and maintaining high standards of clinical practice and developing a cohesive team of carers. I am also highly skilled in providing holistic care and assessments which are a person-centred approach, planning and delivering care to individual clients as well as contributing to the teaching, mentoring, coaching and professional development of our team members, and student nurses.


Having worked in partnership with other external organisations such as Local Authorities, CCGs, and CHC l am experienced in providing comprehensive care funding assessments


I am committed to developing sound clinical practice and always seeking to challenge outdated practices and improve the care of our clients in innovative and imaginative ways with a strong user/carer-focused approach.


In addition to my nursing degree l also have qualifications in Health and Social Care, Leadership and Management, Practice Innovations and Hospitality. I am a dedicated, intelligent, well-presented and proactive professional with excellent leadership management and leadership skills that are useful in ensuring that she acts as an advocate for both clients and carers.


Lastly, l am very hands-on and will never be hesitant to deliver care directly to clients. I always go the extra mile to ensure that the quality of care is delivered to the highest standards and to the satisfaction of the clients and the relatives


Irene

Irene Mapuranga

Job Title: Sales and Marketing Manager

Joined: 2019

I joined Foxbridge Healthcare in July 2019 and I have worked my way up the ladder starting as a junior office administrator and now working as an office manager. I have worked on both the clinical and administrative sides and Foxbridge has given me the opportunity to work and show my skills. I previously had a qualification in travel and tourism and this has helped the business and customer service side of the business. However, now I am training to be a social worker and this will allow me to view and experience the healthcare side in a different view. Together with the work I do for the company and university I now know my passion lies in healthcare and I will not be going anywhere except to help Foxbrige reach new heights.


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Melissa Ayman

Job Title: Quality Assurance Officer

Joined: 2024

I am an experienced and dedicated professional with a strong background in the care sector, having worked in various roles that have allowed me to develop a deep understanding of care standards, compliance, and quality assurance. My career began in Human Resources, where I honed my skills in recruitment, training, and staff development. This foundation has given me a solid understanding of the importance of building and supporting high-performing teams, and I have successfully transitioned into a Quality Assurance Officer role, focusing on maintaining and improving care standards across services.


I am passionate about ensuring that care is not only compliant with regulations but also person-centred and tailored to the individual needs of those we care for. I thrive in environments where continuous improvement is valued, and I am committed to fostering a culture of excellence through ongoing training, audits, and collaboration. My experience with CQC inspections has equipped me with the skills needed to support services in meeting regulatory requirements, and I take pride in helping organizations pass inspections while delivering high-quality care.


Frequently Asked Questions about Foxbridge Healthcare

What Type of Services does Foxbridge Healthcare offer?

Foxbridge Healthcare offers Home Care.

How many Carers does Foxbridge Healthcare employ?

Foxbridge Healthcare employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Foxbridge Healthcare to verify any information. View our terms and conditions. Foxbridge Healthcare has a Platinum Service – more info.