Foxbridge Healthcare

Link House, 140 Tolworth Broadway, Surbiton KT6 7HT
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9.8 36 Reviews
  • Foxbridge Healthcare, Surbiton
Foxbridge Healthcare offers a right-based home care approach for all clients which involves a commitment to promoting and protecting the rights of every individual in their care. The team aim to promote independence with clients and believe in working collaboratively with them and their families on a daily basis and promoting their dignity and upholding their fundamental human rights throughout the duration of their care.

They focus on providing informed consent and decisions to all clients on a daily basis and ensuring that their needs are met. They offer individualised or personalised service plans for each client which helps to reflect on their unique needs.

They maintain the confidentiality of individual and family information while ensuring that it does not impede the rights of family members to access necessary support for their loved ones. They are an all inclusive team and they work with people from different backgrounds with protected characteristics such as sexuality, race religions and cultures. They proudly offer diverse care services to meet individual care needs.

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Care Provided by Foxbridge Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Foxbridge Healthcare Solutions Ltd
  • Person in charge
  • Patience Thambo (Registered Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Foxbridge Healthcare

  • Prices

  • £24.80 per hour weekdays- Basic hourly rate before assessment of care needs


    £25.80 per hour weekends - Basic hourly rate before assessment of care needs.

  • Our actual fees are based on the outcome of the Care Needs Assessment and the level of care required. Please feel free to call or email us to obtain our baseline fees with no obligation to purchase our service.

Foxbridge Healthcare Reviews (36)

Total of 36, showing 21-36
9.8

Foxbridge Healthcare has a Review Score of 9.8 (9.788) out of 10, based on 17 reviews in the last 2 years. Over all time Foxbridge Healthcare has 36 reviews.

Overall Experience

  • 33
  • 3
  • 0
  • 0
  • 0

Date Published

36
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17
19

Review from P P (Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all the visiting staff to be very friendly and kind and very efficient. Very pleasant and knowledgeable people. Lovely!

Reply from Patience Thambo, Manager at Foxbridge Healthcare

Thank you for appreciating the service we are providing to you. We shall ensure you continue to receive the best of our services.


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Review from C B (Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful people, caring and very helpful, pleasant and friendly. Looked after me very well after my hip operation. I would have them again if I need care.

Reply from Patience Thambo, Manager at Foxbridge Healthcare

Thank you C B for appreciating the care and support we provide you. Very much appreciated. We shall continue to do the best we can to ensure that you are well looked after.


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Review from J L (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent. Timekeeping was very good. They were good company whilst caring. Good conversations, very pleasant people.

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Review from M M (Wife of Client) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received very prompt and efficient nursing care. The agency has been very adaptable, as his condition rapidly deteriorated and he quickly needed more help than the three sessions that we signed up for 3 weeks ago. The manager herself came on an unscheduled weekend visit when a crisis
occurred. They immediately provided two carers twice daily for 7 days a week to fulfil his new needs. They care promptly on time. They are caring and supportive, pleasant and considerate, showing a high standard of nursing care.

Reply from Patience Thambo, Owner at Foxbridge Healthcare

Thank you for appreciating the level and quality of care we are providing for your husband. Our objective is always to ensure that your husband receives good quality care, we are very compassionate, kind, caring, patient, respectful, always ensure that his dignity and safety is maintained at all times. Above all, our care team is always prepared to go the extra mile with our job roles. Thank you once again. Very much appreciated.


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Review from A H (Client) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive my care visits twice a day. Every day I look forward to seeing my carers because they are so kind, very caring, supportive, bubbly and very competent in their job. They always go the extra mile to make sure I am well looked after during their visits. I will highly recommend this care agency
to anyone thinking of having a homecare package of their choice.

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Review from M S (Client) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came out of the hospital after a hip operation, I needed my ted stockings changing each day. In addition, I was supervised having a shower. I was treated with great care, attention and friendliness. I would have no hesitation in recommending Foxbridge to anyone or in booking them again should
I need care.

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Review from Alex W (Son of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer and supervisor were fantastic in trying to look after my father. I couldn’t have asked for anything more.
Unfortunately it became clear my father needed further care and now resides in a care home. But a massive thank you to the care provider and supervisor for everything they did.

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Review from Ade F (Granddaughter of Client) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful support worker at Foxbridge Healthcare cared for my grandmother over the past nine months. Every staff member spoke to my grandmother with respect and care and I feel comfortable that she’s been well cared for. I will always recommend them to anyone.

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Review from Premila W (Wife of Client) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring efficient and friendly, they treat the client with dignity and empathy.
Trustworthy and reliable.

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Review from M L (Daughter of Client) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge has become like part of my family. Always easy to get hold of if I have any concerns or worries about my father. The 24-hour care you give is excellent. I would recommend the company to anyone.

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Review from R S (Son of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carer was fabulous. She was kind, efficient, caring and really helpful to my parents.

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Review from J S (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer has been wonderful. Nothing is too much for her. Always smiling and willing to do anything we asked of her.

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Review from R S (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer has been first-rate. She is always smiling and very helpful. She does every type of job we have asked her to do to assist us. She is highly efficient, very clean and tidy. We could not ask for anyone better.

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Review from P B (Son of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very professional but also attentive and friendly. They have been very flexible and adapted the care to the changed circumstances of COVID. Processes are thorough and communication is good, both within the care team and with us. The care provided is excellent.

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Review from J G (Husband of Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxbridge Healthcare Solutions answered a call for urgent respite care and quickly displayed the experience, competence, and experience required to overcome the patient's natural reluctance to receive the most intimate of assistance from a stranger and establish the trust and respect that is the basis
of a long term caring relationship.

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Review from J B (Client) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers come to visit me every day of the week. Perfect cooking of my meals and personal hygiene twice a day were excellent. Both carers have a wonderful personality, always engaging and very patient, and go an extra mile to make sure that I am very well looked after. I would recommend either
of them to anybody who requires home care service.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Foxbridge Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Foxbridge Healthcare is calculated as follows: ( (80 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 99 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Foxbridge Healthcare is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Patience

Patience Thambo

Job Title: Registered Care Manager

Joined: 2016

I am a Registered care manager with nearly 20 years of nursing experience from a junior nursing role to senior management positions within various Public and Private healthcare sectors.


Having worked at management levels in highly innovative and progressive organisations that are in a multi-cultural environment. I am able to give regard to the client's customs, values and spiritual beliefs whilst promoting dignity, individual choice and respect. I also have a pivotal role in promoting, monitoring and maintaining high standards of clinical practice and developing a cohesive team of carers. I am also highly skilled in providing holistic care and assessments which are a person-centred approach, planning and delivering care to individual clients as well as contributing to the teaching, mentoring, coaching and professional development of our team members, and student nurses.


Having worked in partnership with other external organisations such as Local Authorities, CCGs, and CHC l am experienced in providing comprehensive care funding assessments


I am committed to developing sound clinical practice and always seeking to challenge outdated practices and improve the care of our clients in innovative and imaginative ways with a strong user/carer-focused approach.


In addition to my nursing degree l also have qualifications in Health and Social Care, Leadership and Management, Practice Innovations and Hospitality. I am a dedicated, intelligent, well-presented and proactive professional with excellent leadership management and leadership skills that are useful in ensuring that she acts as an advocate for both clients and carers.


Lastly, l am very hands-on and will never be hesitant to deliver care directly to clients. I always go the extra mile to ensure that the quality of care is delivered to the highest standards and to the satisfaction of the clients and the relatives


Irene

Irene Mapuranga

Job Title: Sales and Marketing Manager

Joined: 2019

I joined Foxbridge Healthcare in July 2019 and I have worked my way up the ladder starting as a junior office administrator and now working as an office manager. I have worked on both the clinical and administrative sides and Foxbridge has given me the opportunity to work and show my skills. I previously had a qualification in travel and tourism and this has helped the business and customer service side of the business. However, now I am training to be a social worker and this will allow me to view and experience the healthcare side in a different view. Together with the work I do for the company and university I now know my passion lies in healthcare and I will not be going anywhere except to help Foxbrige reach new heights.


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Melissa Ayman

Job Title: Quality Assurance Officer

Joined: 2024

I am an experienced and dedicated professional with a strong background in the care sector, having worked in various roles that have allowed me to develop a deep understanding of care standards, compliance, and quality assurance. My career began in Human Resources, where I honed my skills in recruitment, training, and staff development. This foundation has given me a solid understanding of the importance of building and supporting high-performing teams, and I have successfully transitioned into a Quality Assurance Officer role, focusing on maintaining and improving care standards across services.


I am passionate about ensuring that care is not only compliant with regulations but also person-centred and tailored to the individual needs of those we care for. I thrive in environments where continuous improvement is valued, and I am committed to fostering a culture of excellence through ongoing training, audits, and collaboration. My experience with CQC inspections has equipped me with the skills needed to support services in meeting regulatory requirements, and I take pride in helping organizations pass inspections while delivering high-quality care.


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