Radiant Care Services

Abbey House, 25 Clarendon Road, Redhill RH1 1QZ
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9.5 6 Reviews
  • Radiant Care Services, Redhill
Radiant Care Services provides services to support individuals live independently and safely in their own homes. Their services include personal care, live-in care, dementia care, companionship, home respite care, and assistance with illness, hospital discharge, or recovery. The Agency prioritises safety and building trusted relationships with service users, offering personalised, one-on-one care to meet individual needs, including support with household chores. The team is committed to continuous improvement, delivering specialised care while ensuring thorough recruitment, training, and mentoring of staff.

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Care Provided by Radiant Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Radiant Care Services Ltd
  • Person in charge
  • Rita Keeya (Manager)

Funding & Fees Guide for Radiant Care Services

  • Prices

  • Short Day Care Visits: The cost of a homecare package with short daily visits (30-60 minutes) depends on the type and frequency of care needed. People with complex needs may require two carers per visit. A package could involve a single carer attending up to four times a day, with prices ranging from £19.00 for 30 minutes to £25.00 for 60 minutes for nominal complexity. Pricing is individualized based on the client's specific needs, which are assessed to determine the final cost.
    Night Care: Pricing for night care follows similar considerations, with sessions typically running from 22:00 to 06:00, extendable as needed. Location is also a factor, and sessions can be either sleep-night or wake-night. Quotes are available by contacting the office.

  • Live-In Care: Our 24-hour live-in care packages are priced based on the complexity of needs and the number of carers required. All-inclusive quotes may start at £1050.00 for low-needs care with a single carer, and increase for high-needs care, which may require two carers. Couples needing dual-care support may be charged an additional 25%-30% for the second person, depending on their specific support needs.
    Our local team will tailor a personalized care package, reviewed regularly to ensure it meets your care needs. For more information or a precise quote, please contact our office team.

Radiant Care Services Reviews (6)

9.5

Radiant Care Services has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Radiant Care Services has 6 reviews.

Overall Experience

  • 6
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Date Published

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Review from R V (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radiant supported my late mother through the last few weeks of her life and i can't fault them. The carer was very kind and supportive and are I couldn't ask for any more from them.
Management and communication was also great from the rest of the team

Reply from Rita Keeya, Registered Manager at Radiant Care Services

Thank you for taking the time to review our services, Radiant Care Services is delighted to have supported your Mother and your family at such a difficult time. Happy to be of service.


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Review from Roger L (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radiant Care services have been caring for my Mother for over 5 years.
They have been wonderful. My mother built really strong relationships with her carers, as did both my brother and myself. They were always happy, smiling and fun. A joy to see them. My mum looked forward to their visits. Having
the same person coming consistently was key.
Communication with the office staff was excellent. We were kept well informed of her needs, were able to adapt the care when needed.
We feel we were very lucky to have had Radiant looking after our Mum.
A big thank you to them.

Reply from Rita Keeya, Registered Manager at Radiant Care Services

Thank you for sharing that positive and heartwarming experience of our service.What a Joy it has been to experience this journey with your family. It was great teaming up with you all to bring her a person-centred support experience through a specially selected caring team. We greatly appreciate you choosing Radiant Care Services to share this journey with you.


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Review from Lesley N (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care Radiant Care Services agency provides for my mother. Every request I have asked for has been fulfilled. Recently my mother's medication was changed and following a conversation to the agency immediately her notes were updated. The carers visit my mother morning and evening.
After each visit the notes are written and I can see from reading them that they know my mother as the conversations they have about her childhood in Africa etc. are reported.
I am so pleased that I found this agency and would recommend them. My mother's medication needed is happy having the carers visiting her which is fantastic as it gives me peace of mind knowing she is happy and being looked after and cared for with kindness and dignity.

Reply from Rita Keeya, Registered Manager at Radiant Care Services

Thank you for the kind words in review of the service we offer. We take pride in clear communication with all parties involved with one's care. We are glad that you feel the peace of mind with our team supporting your mum and your family.


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Review from L D (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radiant Care Services have cared for my elderly mother and previously my father too for approx 2.5 yrs - over time mums needs have increased and the carers have been Brilliant with her - they are always very caring & are good companions too they ensure she is happy.
she has a core of 3 carers who
understand her requirements and the office staff know to keep her updated with any changes

Reply from Rita Keeya, Registered Manager at Radiant Care Services

Thank you for taking the time to review the service. We are delighted to bring a personalised care experience that is centred around her needs and choices, it's her care, the way she likes it. The regular care team reduces anxiety fostering peace of mind. We are glad to serve and will continue this support with love and dignity.


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Review from J B (Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both management and carers are delightful people, with all the personal qualities and abilities that one could ever wish for. They are unfailingly alert to all the needs of their clients and always eager to help in any way that they can. I could list several examples of devoted care provided beyond
the call of duty, including hospital visits during the COVID-19 pandemic at no small risk to themselves. Most highly recommended.

Reply from Rita Keeya, Registered Manager at Radiant Care Services

Thank you for the warm review of our staff teams and services including that "blast from the past" COVID memory too! So delighted to be of service then and to this day.


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Review from Linda B (Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are amazing. They make my life more comfortable without them I do not know how I would get on.
They keep me together.

Reply from Rita Keeya, Registered Manager at Radiant Care Services

Great to know first hand that your carers are doing a fab job. This review has been shared with the caring team who are warmly delighted. Thank you.


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Radiant Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Radiant Care Services is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radiant Care Services is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Rita

Rita Keeya

Job Title: Registered Manager

Joined: 2018

As a natural-people-person, Rita was drawn to serving and supporting people within the care sector well before completing her university studies in Human Resource Management in Ireland. After obtaining her master’s degree, she continued honing her skills serving as a carer and later as a Social Housing support Manager when the family moved to the UK. Rita believed she could be of more service to the community by working with a empowered team, running a safe and responsive client support service that embraced the ethos of kindness, patience, love and empathy while also ensuring and improving client safety, social inclusion, and independence in their own home. After gaining Registered Manager status with CQC, Radiant Care Services was born Oct 2018 to bring that ‘radiance’ into the homes of senior citizens and those who needed a supportive hand to get back on their feet after a challenging hospital event. With a team of wonderful care workers built on the foundation of these ethos and held together by the pillars of client respect, equality, inclusion, and dignity, Rita’s focus has been on supporting seniors in the Surrey area to live healthy & safe fulfilled live in the comfort of their own homes. Whereas this agenda has evolved over time to include supported living services, the founding campus is still the same; to offer an operationally efficient care service that unveils a radiant smile in the service of everyone we support.


Frequently Asked Questions about Radiant Care Services

What Type of Services does Radiant Care Services offer?

Radiant Care Services offers Home Care.

How many Carers does Radiant Care Services employ?

Radiant Care Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radiant Care Services to verify any information. View our terms and conditions. Radiant Care Services has an Enhanced Service – more info.