Abacare Ebbw Vale

Access 465, Rassau Industrial Estate, Rassau, Ebbw Vale NP23 5SD
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2.5 1 Review
  • Abacare Ebbw Vale, Ebbw Vale
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Care Provided by Abacare Ebbw Vale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

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Abacare Ebbw Vale Reviews (1)

2.5

Abacare Ebbw Vale has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years. Over all time Abacare Ebbw Vale has 1 review.

Overall Experience

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Date Published

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Review from J E (Partner of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Only thing I can say is that the carers are great but the office could never keep to a regular timetable or even hear you complain. They always kept changing times from day to day and whenever you want to make a complaint it just fell on deaf ears.

Reply from K.S., Regional Manager at Abacare Ebbw Vale

We are always pleased to see the quality of care delivered by our staff recognised by our clients. Our team worked actively with the individual receiving care to find a solution for their concerns in a way that met their expectations within the framework of local care services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.5 (2.500)

Overview of Review Score

The Review Score of 2.5 (2.500) out of 10 for Abacare Ebbw Vale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.500 for Abacare Ebbw Vale is calculated as follows: ( (2 Excellents x 5) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abacare Ebbw Vale is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Abacare Ebbw Vale

What Type of Services does Abacare Ebbw Vale offer?

Abacare Ebbw Vale offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abacare Ebbw Vale to verify any information. View our terms and conditions. Abacare Ebbw Vale has a Basic Service – more info.