Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Elms House, Church Road, Harold Wood, Romford RM3 0JU
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9.7 26 Reviews
  • Home Instead (Romford, Hornchurch, Rainham & Dagenham), Romford
Home Instead covers Romford, Hornchurch, Rainham, Dagenham and the surrounding areas, providing a range of award winning care services to help clients live in their own homes as independently as possible. The services include:

Home Care
Live-in Care
Companionship
Dementia Care
Home Help and housekeeping
Night Care
Day Care
Respite Care
Alzheimer’s Care
Parkinson's Care
Cancer Care
Neurological Care
Palliative Care

Under the leadership of professionals who are passionate about service and staff with a deep understanding of the care industry, Home Instead Romford ensures each client receives relationship led care. The team also includes Quality Leads who play a crucial role in maintaining high standards through regular service reviews, quality checks and supporting Care Professionals.

The care is bespoke, tailored to the individual’s needs and delivered by experienced Care Professionals at times that suit the client and their family. This includes services such as dementia care, live in care, palliative care, night care, companionship, housekeeping and more specialist care like Alzheimer’s, Parkinson’s, cancer, neurological and respite care.

Home Instead has strict infection control measures in place to ensure the safety and well being of clients and families. They are proud of their proven track record of improving quality of life through services delivered in the comfort of the client’s own home, supported by the accreditation of their dementia and end of life care training programmes with City & Guilds.

Winner of the Queen’s Award for Enterprise Innovation and multiple Princess Royal Training Awards (January 2017).

Rated 'OUTSTANDING' by CQC (Care Quality Commission), the independent regulators of health and social care in England (September 2021).

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Care Provided by Home Instead (Romford, Hornchurch, Rainham & Dagenham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kiran Agrawal (Managing Director)

Funding & Fees Guide for Home Instead (Romford, Hornchurch, Rainham & Dagenham)

  • Prices

  • Available on request

  • Available on request

Home Instead (Romford, Hornchurch, Rainham & Dagenham) Reviews (26)

Total of 26, showing 21-26
9.7

Home Instead (Romford, Hornchurch, Rainham & Dagenham) has a Review Score of 9.7 (9.676) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Romford, Hornchurch, Rainham & Dagenham) has 26 reviews.

Overall Experience

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Date Published

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Review from Kathryn W (Daughter of Client) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend your services of Home Instead Romford, as my aunt already uses your company and has excellent service. That is the main reason I chose your company. Your service was very professional, and the fact that you try to keep to the same carer is very important as they can build a
good relationship with the client. Thank you for looking after Mum.

Reply from Ajay Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you, Kathryn, for your wonderful review and kind words. We are always striving to enhance our service, and your review is testament to the great work our caregivers and office team are doing day in day out. Many thanks!


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Review from David W (Son of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care Home Instead staff have been providing to my mother. In these trying times of Covid-19 worldwide pandemic, my mother is fortunate to be living in her own home with these dedicated professionals to care for her. Because I live in Australia and cannot be there for her,
I am relieved she is receiving the best of care for her needs.

Reply from Ajay Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you for your amazing review. It is a pleasure to take care of mum and we are pleased that you are happy with our support to enable her to stay well and independent living in her own home.


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Review from Richard K (Son of Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Your carer called round in late February and carried out a care assessment with my mum and was very polite, patient and helpful. She called around twice a week and was always on time and very caring, treating Mum more as a friend than a client. On one visit, she advised us of a medical issue that Mum
had, which she is now under treatment for. Unfortunately, due to covid-19 and having to isolate Mum and as I had to reduce my work hours, we have had to cut back on your service. We look forward to working with your company again when the covid situation is under control and I am back at work full time.

Reply from Ajay Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you for your kind review. We are happy to hear Mum felt like she found a new friend in our carer. We hope Mum's treatment is going well and she is comfortable. We look forward to supporting her to live well and remain independent in the comfort of her own home again soon.


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Review from M C (Son of Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead Senior Care provides an exemplary service for my father twice a week. They are punctual, supportive and conscientious in their approach. He is very comfortable in his own home and this support enables him to remain safe and cared for in a way that his family cannot contemplate, during this
terrible coronavirus pandemic and national lockdown rules.

Reply from Ajay Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you for your very complimentary review and feedback on our service. Our caregivers and office team are extremely grateful for the appreciation. We thoroughly enjoy spending time with Dad and supporting him as best we can.


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Review from Katy H (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this care agency. I implemented support for my mother who needed a bespoke care package, and this is exactly what we were given. My mother has had many carers in the past but nothing at all compares to this excellent service, this 5-star service. They truly go above and beyond, and
the care is sincere. And the kindness and thoughtfulness is consistent - no request is ever too big. I have been able to have in-depth talks with my mum’s carer which has helped me enormously. The care and the attention to detail my mother’s carer has given to my mother is nothing l have seen before, I am truly, truly grateful and pleased you are in our lives, and most importantly my mum is finally happy she has a care provider who puts her needs first and is not just a 'tick box' exercise. Thank you again Home Instead Senior Care, and especially to one carer, you are our guardian angel and have changed our lives for the better.

Reply from Ajay Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your wonderful review. We are so pleased that our service has met all your expectations and you are confident in the support we provide.


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Review from M M (Client) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything 1st class service.

Reply from Ajay Agrawal, Director at Home Instead (Romford, Hornchurch, Rainham & Dagenham)

Thank you so much for your kind review. We are so pleased that you are happy with the support you are receiving from our team.


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Home Instead (Romford, Hornchurch, Rainham & Dagenham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Home Instead (Romford, Hornchurch, Rainham & Dagenham) is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) ) ÷ 42 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Romford, Hornchurch, Rainham & Dagenham) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (2)

Kiran

Kiran

Job Title: Director

Joined: 2019

Kiran is the owner of Home Instead Romford and is involved in overseeing the operations of our office.


Kiran has a genuine passion for providing care we can be proud of, always focusing on the quality of our service and our staff.


Shannon

Shannon

Job Title: Client Experience Manager

Joined: 2022

Shannon's role involves overseeing our clients and their care, ensuring this is always at the highest standard.


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