Clarity Homecare Milton Keynes

Clarity Homecare, Suite 5, The Old Court House, 20 Simpson Road, Milton Keynes MK2 2DD
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9.4 12 Reviews
  • Clarity Homecare Milton Keynes, Milton Keynes
Clarity Homecare Milton Keynes gives people the care they need to live in their own homes.

It offers home care to private clients and works with GPs. local authorities and the NHS, while also supplying staff to hospitals, nursing homes and residential homes.

Skilled, friendly staff deliver a variety of care services including personal care, help to attend appointments, meal preparation and companionship.      

Staff review each client's individual care plan at regular intervals ensuring any changing needs are met promptly.

Care staff can offer a 24-hour service and always treat clients with dignity and respect.

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Care Provided by Clarity Homecare Milton Keynes

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Clipson (Registered Manager)

Funding & Fees Guide for Clarity Homecare Milton Keynes

  • Prices

  • Starting from £17.25

Clarity Homecare Milton Keynes Reviews (12)

9.4

Clarity Homecare Milton Keynes has a Review Score of 9.4 (9.406) out of 10, based on 6 reviews in the last 2 years. Over all time Clarity Homecare Milton Keynes has 12 reviews.

Overall Experience

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Review from Elizabeth B (Wife of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of dealing with the care industry since my husband, an Alzheimer’s patient, had a stay in hospital. The care manager came to visit him in hospital and explained to me exactly which equipment we would need at home and what to expect from the carers. From day one, I knew that
I had made the right choice. The whole team are cheerful, well-trained professionals who give first-class care to my husband and are a great support to me. They feel now like part of my extended family and I cannot rate them highly enough.

Reply from Ali Akbar, Director at Clarity Homecare Milton Keynes

Thank you for sharing your experience. We are happy to be a support to you and your family.


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Review from David T (Son of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care of my mother, who is frail and permanently blind. The support has been incredible and she has been well looked after with due care, attention and most importantly consistency. Thanks!

Reply from Ali Akbar, Director at Clarity Homecare Milton Keynes

Thank you for your positive feedback! We're glad to hear that your mum has been well taken care of with consistency and attention.


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Review from Marion N (Mother of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son is well looked after and taken three times a week to social activities at a local charity. Whilst there have been one or two hiccups along the way, any problems are quickly resolved and treated with courtesy and prompt action. I am happy with the care they offer and my son is also confident and
supported by staff.

Reply from Ali Akbar, Director at Clarity Homecare Milton Keynes

Thank you for your kind words and recommendation. We're dedicated to providing the best care possible for your loved ones.


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Review from Jim H (Husband of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided for my wife has always been to a very high standard. Carers are well trained, confident, punctual and cheerful. At times my wife's reaction to carers has been challenging and they have responded cheerfully and with kindness. Managers have always responded promptly and competently when
any issues or emergencies have arisen.

Reply from Ali Akbar, Director at Clarity Homecare Milton Keynes

We truly appreciate your positive review on the high standard of care provided to your wife. Our well-trained carers are punctual, confident and cheerful, even in challenging situations. Our managers promptly and competently address any issues or emergencies. Thank you for your feedback.


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Review from Sharon N (Daughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The registered manager and her team at Clarity Homecare have gone over and beyond their duties. Supporting not only our elderly mother, but the whole family. Those care ladies have the big smiles and gentle approach. We are delighted with their service.

Reply from Ali Akbar, Director at Clarity Homecare Milton Keynes

Thank you for your kind words and recommendation. We're dedicated to providing the best care possible for your loved ones.


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Review from Ian N (Son of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Clarity Homecare for a number of years. Recently her care package has increased after a stay in hospital. The care manager was at the forefront of getting the right medical and equipment support for Mum in order that she could return home to her home. I have witnessed the staff attending
to Mum and can only say they are bright, energetic and focused on giving the best care to their customers. From our experience I would have no issue in recommending Clarity and their team to any family seeking support for an elderly relative.

Reply from Ali Akbar, Director at Clarity Homecare Milton Keynes

Thank you for your kind words and recommendation. We're dedicated to providing the best care possible for your loved ones.


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Review from Darren K (Daughter of Client) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from first contact, the manager at Clarity Homecare was professional, friendly and a guiding light for our first contact with home care. Dad had been in hospital again, this time for five weeks and was desperate to go home. We needed caring and compassionate people around him to provide support
for all his needs and demands. Up stepped Clarity, with a team of carers and managers who understand what is needed in challenging circumstances. The manager visited our dad at the hospital along with NHS professionals and was able to put in place the right level of care needed. We spend quality time with Dad while they pick up the pieces in the background. They are excellent at communicating with us and provide additional support to Mum who also needs help. Without Clarity, the manager and her fantastic team we would all be lost. Truly amazing and worth every single penny.

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Review from K T (Daughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all her team have put “care” back into homecare. I have dealt with other providers which have not been short of abysmal and behaviourally are not short of abandonment. The pride and effort she ensues go way beyond her call and this also filter’s down through her team. She is always available
and endeavours to meet every challenge. She has been my mainstay in trying to resolve my mother's return home after two stays in hospital and all the red tape the NHS have thrown at us. She is a credit to Clarity Homecare and I am sure her can/will do attitude and tenacity emanate through to her team.

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Review from Kim (Wife of Client) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband had cancer. The carers always we kind, thoughtful and carried out their job in a totally professional manner. They took care of my husband's personal care keeping his dignity. They never made us feel uncomfortable in our own home, they loved our dogs and our dogs loved them. They always
arrived on time. If there was an issue, we would be called from the office to explain if there were changes ahead of time. When my husband was passing away, one stayed with me and stayed afterwards. The care that was shown not only to my husband but to me to was outstanding. I am so very very grateful for the help and support they gave my husband and I at the most difficult time in our lives.

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Review from Blossom H (Daughter of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mum received was wonderful. Each and every carer treated her with the care and respect we expected for our much loved and cherished Mum. We are a very close family and they included us in every way possible. The love they showed her before and after she passed could not be better.
Thank
you all for caring for our Mum and making it possible for her to live in her home surrounded by all the family.

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Review from K S (Mother of Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming to Clarity Homecare was the best decision that I made. Feel so blessed to have found them. Both carers and management are so friendly, caring and professional. Carers go out of their way to help. My only regret is, wish I had found them earlier. My daughters so much happier and this gives me
so much relief knowing she's well looked after and cared for not having to worry about her being with someone she's not happy with. Our happy days began with Clarity and so can yours. Love all our carers. It's such a joy to see them every time they come in.

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Review from A J (Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive about having carers for the first time. It was a delight to welcome them into my home. Their attitude and friendliness put me at my ease. The care they gave me was very professional and I was treated with dignity. Nothing was too much trouble. I would highly recommend them.

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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Clarity Homecare Milton Keynes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Clarity Homecare Milton Keynes is calculated as follows: ( (29 Excellents x 5) + (7 Goods x 4) ) ÷ 36 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Clarity Homecare Milton Keynes is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Ali

Ali Akbar

Job Title: Branch Director

Ali’s background is in Business and Management. After losing his grandmother and father to cancer, he saw first-hand the positive impact carers make on the life of the service users within their homes. Ali was impressed by their dedication and commitment and decided to set up his own Domiciliary Care business to be able to provide the same quality of care that his relatives experience to others. Ali has four children and in his spare time enjoys spending time with his family, trekking and travelling.


Emma

Emma Clipson

Job Title: Registered Manager

Emma has worked in the health and social care industry since leaving school. She has always wanted to work in the health and social care industry, especially after caring for her grandad who she lost to Alzheimer’s.


She is very family orientated, which gives her the motivation to recruit care staff who have compassion and empathy she would wish for her loved ones to experience in-home care packages of their own. She gained a variety of skills and experiences early on which drove her into studying for her BSc degree in Healthcare. She has experience and knowledge in dementia and elderly care, palliative care, rehabilitation for the elderly, and mental health services, with a wider experience in acute paediatric nursing.


Frequently Asked Questions about Clarity Homecare Milton Keynes

What Type of Services does Clarity Homecare Milton Keynes offer?

Clarity Homecare Milton Keynes offers Home Care.

How many Carers does Clarity Homecare Milton Keynes employ?

Clarity Homecare Milton Keynes employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clarity Homecare Milton Keynes to verify any information. View our terms and conditions. Clarity Homecare Milton Keynes has an Enhanced Service – more info.