Manaaki Healthcare Ltd

Four Rivers House, Fentiman Walk, Hertford SG14 1DB
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9.1 9 Reviews
  • Manaaki Healthcare Ltd, Hertford
Manaaki Healthcare is a Domiciliary Care Agency dedicated to providing care and support to adults, particularly the elderly, from the comfort of their home.

They currently live with dementia, restricted mobility, recovery from various surgeries and treatments, and other common age-related conditions. They come to Manaaki Healthcare to support them with a range of services such as help with personal care in the morning, meal preparation through the day, medication, shopping, and companionship.

They choose Manaaki Healthcare when they need:

1)        Fixed visit times and duration to suit them
2)        A dedicated team of carers to build familiarity
3)        Supportive staff whenever needed

Clients tell the agency that they are more than a care company; they are a CARING company.

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Care Provided by Manaaki Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Manaaki Healthcare Ltd
  • Person in charge
  • Sukhi Dhillon (Director)

Funding & Fees Guide for Manaaki Healthcare Ltd

  • Prices

  • £24.00 - £31.00 per hour

  • Our care visits are a minimum of 30-minutes, and flexible to suit the times you need.

Manaaki Healthcare Ltd Reviews (9)

9.1

Manaaki Healthcare Ltd has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Manaaki Healthcare Ltd has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
1
3
4
5

Review from Lindsey D (Friend of Client) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend arrived home from hospital nearly two years ago bed-bound at the age of 86. We were blessed to have found Manaaki Healthcare to assist him. From the moment they were engaged, the service was fantastic, it's a big responsibility to guarantee that two carers will arrive four times a day. Management
never let us down. It is an incredibly difficult industry to work in but the manager and her team were in constant communication with me even after my friend passed on. Highly recommended if you have a loved one needing care at home.

Reply from Sukhi Dhillon, Director at Manaaki Healthcare Ltd

Thank you for your kind and thoughtful feedback. We all miss him, and it's only with your help and support that we were able to provide the level of care he deserved. It is a difficult but also very rewarding job, and we get a lot of satisfaction knowing we have made a real difference in people's lives. Thanks again.


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Review from Y T (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff all very helpful and kind. They arrived on time and let themselves in. It was my first time having someone to look after me, and I would recommend your company to friends and other people. Thank you all.

Reply from Sukhi Dhillon, Director at Manaaki Healthcare Ltd

Thank you very much for your kind feedback. It was a pleasure supporting you as you got back to normal after your operation. Wish you all the best in the future.


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Review from Colin B (Client) assisted by family/friend published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been very good. The carers are always courteous and polite, considerate of personal privacy and are always prompt. They are good at looking after personal needs and willing to do additional tasks to help my wife (and the cats!). Our carers have become more like friends and are always
willing to go the extra mile.

Reply from Sukhi Dhillon, Director at Manaaki Healthcare Ltd

Thank you for your kind feedback. It's our pleasure to be able to support you, your wife, and the cats! We do have an amazing team, but it's good to know that we deliver a high standard of personalised service - which is our ultimate goal.


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Review from J W (Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care provide a very high-quality service. All care staff are courteous, professional, friendly and efficient. They have met all of our expectations and the experience is positive across all care and management levels.

Reply from Sukhi Dhillon, Director at Manaaki Healthcare Ltd

Thank you for your feedback. It's an absolute pleasure getting to know you and your family. We look forward to continuing to support you. Thanks for letting us be part of your world!


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Review from Joanne G (Daughter-in-law of Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used In Home Care (Hertford) for my mother-in-law for the last couple of years since her mobility has decreased and is unable to carry out day-to-day activities. All the carers and managers at In Home Care carry out their caring duties with utmost care, professionalism and diligence which makes
my mother-in-law feel safe and well cared for. They will raise any concerns with us and are helpful and often go beyond if problems arise as she is constantly in and out of hospital. I would definitely recommend In Home Care to anyone that requires additional care.

Reply from Sukhi Dhillon, Director at Manaaki Healthcare Ltd

Thank you so much for your kind words. It's an absolute pleasure supporting your mother-in-law. She's an incredibly strong lady and a real inspiration to us all.
Thank you also for helping us in our work. It's only by working together that we can deliver the best care that she deserves.


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Review from Rosemary M (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In Home Care have been looking after my mum for the last few months. I have found the carers to be friendly, respectful and helpful. They are always happy to go the extra mile. The call plan is generally well organised and flexible when required.
I feel very comfortable using them, especially during
these difficult times.

Reply from Sukhi Dhillon, Director at Manaaki Healthcare Ltd

Thank you so much for your feedback. It's a pleasure looking after your Mum, and I'm particularly pleased that we "go the extra mile" to put our clients' interests first.


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Review from Andrew D (Son of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first to last contact the staff have been exceptional. During the COVID lockdown, we were unable to visit Mum so they were our eyes and ears. They genuinely wanted to get to know Mum and us to tailor her care. They often went beyond. We have been so thankful for their professionalism, kindness
and friendliness. I really could not fault them, which in today’s society is rare. I would absolutely recommend them to anyone else looking for a care package in this area.

Reply from Sukhi Dhillon, Director at Manaaki Healthcare Ltd

Thank you so much for your feedback, Andrew. It's been a difficult time for everyone, and I'm so proud of the work our team has done. As in many cases, the "team" includes you and your Brother who have supported us in looking after your Mum. We all wish your Mum the very best wishes in her new home, and thanks for allowing us to be part of her journey.


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Review from Debbie T (Daughter of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care. The staff are courteous, clean and well presented. Well organised care delivered. The management listen to your requirements and ensure the care package is tailor-made.

Reply from Sukhi Dhillon, Director at Manaaki Healthcare Ltd

Thank-you so much! Its a pleasure helping in whatever way we can to make things that little bit easier.


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Review from Nigel S (Client) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alzheimer's has struck a close family member. I needed help to look after my relative and of course guidance. I can say what a delight it has been to have met In Home Care. The assistance and support they have offered in providing care in my home to look after my relative has taken a huge stress off
me and is a breath of fresh air. They offer flexible types of care and I do appreciate the way they got to know me and my relative to such an extent that I do feel they are now, new friends. Their approach to looking after what is a frail and special relative is precious to me. Thank you In Home Care for everything. For those of you who are where I was in wondering what to do, who could help you in these darkest moments...give them a call. Help yourself because you will be dealing with professionals who are wonderful, patient and great people who really look at all the details.

Reply from Kelly Taylor at Manaaki Healthcare Ltd

Thank you for your kind words. We endeavour to provide the best care and support at all times.


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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Manaaki Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Manaaki Healthcare Ltd is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manaaki Healthcare Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Sukhi

Sukhi Dhillon

Job Title: Director

Joined: 2019

Communities and families matter, but modern life can get in the way. Sometimes this means we are unable to look after those dear to us in a manner we would like. I wanted to make a ‘real’ difference in people’s lives.


Here at Manaaki Healthcare, we bring the highest standards of quality care and support to you and your loved ones. We employ the best care staff available, providing them with professional-grade training, excellent remuneration, development opportunities and outstanding support, enabling them to deliver the quality of service you should always expect from a regulated care provider.


See what we're about by visiting our website.


No image found

Julie Robinson

Job Title: Registered Manager

Joined: 2021

An experienced care industry professional with experience in process auditing as a Deputy Manager, and now as the Registered Manager in domiciliary care. I am passionate about providing excellent care to our clients, with a strong focus on policies and procedures, and doing things "the right way".


Frequently Asked Questions about Manaaki Healthcare Ltd

What Type of Services does Manaaki Healthcare Ltd offer?

Manaaki Healthcare Ltd offers Home Care.

How many Carers does Manaaki Healthcare Ltd employ?

Manaaki Healthcare Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manaaki Healthcare Ltd to verify any information. View our terms and conditions. Manaaki Healthcare Ltd has an Enhanced Service – more info.