Seren Support Services Ltd (Cwm Taf)

Suite 2, Nolton Court, Court Road, Bridgend CF31 1BX
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8.9 4 Reviews
  • Seren Support Services Ltd (Cwm Taf), Bridgend
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9.9
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Care Provided by Seren Support Services Ltd (Cwm Taf)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Burton (Senior Operations Manager)

Funding & Fees Guide for Seren Support Services Ltd (Cwm Taf)

  • Prices

  • £19.20 per hour
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Seren Support Services Ltd (Cwm Taf) Reviews (4)

8.9

Seren Support Services Ltd (Cwm Taf) has a Review Score of 8.9 (8.902) out of 10, based on 4 reviews in the last 2 years. Over all time Seren Support Services Ltd (Cwm Taf) has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
0
3
4
0

Review from K D (Daughter of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say how happy myself and Mum are with the carers that come in every morning to help Mum wash and to give her breakfast. Recently we have seen a lot of new faces and they have all been lovely with Mum, they all treat her with care and dignity. I have given a five-star review if I could
give more I would. Well done to all the carers that come through our front door.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V M (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are grateful and impressed with the quality of care provided by Seren and in particular the 2 male carers who provide the majority of the care for our parents during 4 calls per day. We also appreciate and place great value on the fact that we work as a collaborative team with the carers and the
management team to adjust and optimise the care provided on an ongoing basis. Thank you, team Seren for all you do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K W (Daughter-in-law of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always go the extra mile to help whether the carers or office staff. They are always very friendly and kind and willing to adjust things if needed. Would recommend it to anyone needing home care in this area.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda B (Daughter of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the carers for the care they are providing for my mother, the majority are friendly, caring and accommodating.
We would prefer longer calls because 15 minutes per call is not enough time for my mother's needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.902)

Overview of Review Score

The Review Score of 8.9 (8.902) out of 10 for Seren Support Services Ltd (Cwm Taf) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Seren Support Services Ltd (Cwm Taf) is calculated as follows: ( (17 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd (Cwm Taf) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Seren Support Services Ltd (Cwm Taf)

What Type of Services does Seren Support Services Ltd (Cwm Taf) offer?

Seren Support Services Ltd (Cwm Taf) offers Home Care.

How many Carers does Seren Support Services Ltd (Cwm Taf) employ?

Seren Support Services Ltd (Cwm Taf) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seren Support Services Ltd (Cwm Taf) to verify any information. View our terms and conditions. Seren Support Services Ltd (Cwm Taf) has a Basic Service – more info.