Rachel Cares

Pool Farm, Ton Kenfig, Bridgend CF33 4PT
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9.5 6 Reviews
  • Rachel Cares, Bridgend
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Home Care Providers belonging to Right at Home (Bridgend and Vale of Glamorgan)
Right at Home (Bridgend and Vale of Glamorgan)
9.9
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Care Provided by Rachel Cares

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Rachel Cares Ltd
  • Person in charge
  • Rachel Young (Co-Owner/Manager)
Are you the Owner/Manager of Rachel Cares? View your Advertising Options

Rachel Cares Reviews (6)

9.5

Rachel Cares has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Rachel Cares has 6 reviews.

Overall Experience

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Review from Michael J (Son of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rachel Cares was recommended to us by the family doctor as he had used their services successfully in the past. Their service was exceptional, with good organisation at the top and really pleasant, helpful carers attending the house. They went above and beyond in our difficult circumstances and nothing
was too much trouble and they adapted to changing circumstances. They arranged doctor's visits when needed and helped out with treatment. The name of the company says it all. Thank you.

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Review from Alexander W (Brother of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service, very caring and flexible.
Could not do enough to help.
They went over and above to help in every situation.
On behalf of my sister, we can't thank them enough.
Even when my aunt went into a home they were there to help.

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Review from Diane D (Daughter of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rachel Cares cared for my mum from February 2023 until she sadly passed away in June 2024. They are absolute angels. My mum always said she felt so well because she had the best care from them. They were our extended family and treated us all wonderfully. My mum absolutely loved them, they treated her
with so much love and care. They are amazing and I've recommended them to others. First class treatment from Rachel Carers they are the best.

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Review from Caroline J (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so very glad we contacted Rachel Cares to help look after our dad. All the staff are extremely kind, caring and dedicated, and treated dad with the greatest dignity and respect during the time they spent with him.
They looked after him for the last 14 months of his life, and their visits really
brightened his day. His needs increased as the months went by, but they met them with great compassion, gentleness, kindness and patience, and made his life so much easier.
They were always there whenever we needed any advice, and were available to help us whenever we asked. We will be forever grateful to them for all they did for our dad, and for us.
We know that you could not find a more caring and professional team of people, and would tell anyone looking for care for a relative that they would be in the safest of hands with Rachel Cares.

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Review from Rebecca T (Daughter of Client) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rachel Cares are a professional company who allow my father to keep his independence and stay at home. As his Parkinson’s has progressed so has the package of care. The carers we deal with on a daily basis are a credit to the business. They have taken the time to get to know my father and his interests,
they ask him about his grandchildren, even learning their names.
The manager is always available at the end of the phone if we need changes, additional care or advice. I would 100% recommend Rachel Cares, so much so that I already have and my neighbour is now using them.

Reply from rachel young, Director / manager at Rachel Cares

Thank you Rebecca for your comment. We take great pride in the work we do.


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Review from Mark D (Son of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done to the Manager and her team my mother is feeling much better every day since you guys have done your magic. She looks forward to you calling to look after her. If there is anybody out there who is unsure about the way these guys care for the elderly, trust me after a little while you can relax
and not worry about a thing we are well happy with your care. 100% thank you!

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Rachel Cares is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Rachel Cares is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rachel Cares is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about Rachel Cares

What Type of Services does Rachel Cares offer?

Rachel Cares offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rachel Cares to verify any information. View our terms and conditions. Rachel Cares has a Basic Service – more info.