Cera - Conwy (Premier Care)

28 Wynnstay Road, Colwyn Bay LL29 8NB
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7.3 8 Reviews
  • Cera - Conwy (Premier Care), Colwyn Bay
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Care Provided by Cera - Conwy (Premier Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Older Person Care

Good to Know

  • Person in charge
  • Cheryl Tatler (Manager)
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Cera - Conwy (Premier Care) Reviews (8)

7.3

Cera - Conwy (Premier Care) has a Review Score of 7.3 (7.306) out of 10, based on 6 reviews in the last 2 years. Over all time Cera - Conwy (Premier Care) has 8 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 4

Date Published

8
0
3
6
2

Review from G W (Daughter of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management team and carer in the field for the help and support my mum has received and continues to receive. They are all very helpful and genuinely care about my mum, and make sure her needs are met and she is happy and content in her own home. Recently we lost my Dad, and the
team have supported not only my mum throughout this tough time but they have also made sure I am doing OK. The management team always responds to any messages I leave and they are accommodating when it comes to changing call time to support any appointments Mum may have. They are supportive and always keep me informed of any calls that are not going to be at the scheduled time. The team as a whole is fantastic, and I cannot thank them enough for the support they are giving to my mum and the peace of mind they are giving to me.

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Review from R B (Friend of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is disgusting that carers are leaving clients to wait and not sticking to times, then leaving before their time which clients are paying for. I'm a level 3 carer and in my time of being a carer I always got there on time or just before and always stayed the time I was supposed to be there. I would
definitely not have this company. I have many a time had to go and sort out everything because of being late or not turning up this is not acceptable.

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Review from Susan D (Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Could I just tell you that my carer is first-class and I feel very privileged to have her help. She is professional, polite, friendly, capable and knowledgeable about health and care issues. She is very cheerful and well-presented too. All the carers I have experienced with Premier Care have been lovely.

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Review from V T (Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Because they ignored me I wrote my review with less than needed experience, they didn't tell me but they've cancelled my care. I can't walk, my house isn't disabled-friendly. I've UTI and sores because of late calls. The carer today never shadowed anyone and was new to caring. She broke down in front
of me saying she didn't know what to do, poor lady. Avoid this agency.

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Review from L H (Daughter of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently got a package of care with Premier Care for my mum. They have an app I can get on my phone which is fantastic and tells me everything I need to know. Rest assured as I can now sit back knowing that my mum is taken good care of and is very much looked after. All of the carers are well-presented
and always go into all of her care calls with nothing more than respect for her. Nothing is ever too much for them and they don't leave my mum's call without knowing everything is done for her. The office has been great for changing calls to suit my mum regarding hospital appointments etc and never a hassle for them to do so. This team are fantastic!! Thank you Premier Care. They Care!!

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Review from Paul W (Son of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

An absolute appalling company, and should be avoided like the plague! I have never come across such abysmal management of a company responsible for people's health and well-being. They need investigating and investigating ASAP. If you care about your loved ones, do let this company anywhere near them.
I have experience of them failing to turn up at all, and no contact, miss administering vital medication, and turning up at times that suited them not their patient. One carer turned up, made a cup of coffee for my dad, and left him in bed as "he wasn't a carer"! I could go on. If you care about your relative, avoid this company or you will regret it.

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Review from Christine W (Daughter of Client) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Where do I start? If you raise complaints about the care, nothing is done. Most of the carers are good, however, there are some that don't care about the client, and neither does the office. Mum has two-handed calls four times a day. On several occasions, only one carer tuned up if you complain they
pull the care package. They don't consider the implications of turning up late. Mum has dementia and needs stability and assistance with all care. If they are late and I've been at work it has meant my mother has been left without drinks or repositioned. Her care plan has not been followed on several occasions. The carers have often said they have not had time to drink, running late, and added calls. How do you expect the carers to be able to give care to their clients? Unfair to the client's family and your staff. All I wanted was for the care plan to be followed as you agreed when you took on Mum's care package.

Reply from Reece Robson, Marketing at Cera - Conwy (Premier Care)

Hello - thank you for your feedback on your care experience and for bringing this to our attention. We are really sorry to read this and are keen to discuss the issues you have outlined above. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please can we ask you to contact us directly at hello@ceracare.co.uk, so that we can discuss this further?
Thank you, the Cera team.


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Review from H W (Daughter of Client) published on 28 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received end of life care following a discharge from hospital in June 2022. Premier Care were efficient in setting up 4 times a day double handed calls at short notice and the carers provided a caring, respectful and empathetic service in very difficult circumstances. Thank you.

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Current Review Score: 7.3 (7.306)

Overview of Review Score

The Review Score of 7.3 (7.306) out of 10 for Cera - Conwy (Premier Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.306 for Cera - Conwy (Premier Care) is calculated as follows: ( (17 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (13 Very Poors x 1) ) ÷ 36 Ratings = 3.306

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cera - Conwy (Premier Care) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about Cera - Conwy (Premier Care)

What Type of Services does Cera - Conwy (Premier Care) offer?

Cera - Conwy (Premier Care) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Conwy (Premier Care) to verify any information. View our terms and conditions. Cera - Conwy (Premier Care) has a Basic Service – more info.