Phoenix Homecare and Support Ltd (Powys)

Unit 3 Grooms Enterprise Park, Poole Road, Newtown SY16 1DL
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8.0 15 Reviews
  • Phoenix Homecare and Support Ltd (Powys), Newtown
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Care Provided by Phoenix Homecare and Support Ltd (Powys)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

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Phoenix Homecare and Support Ltd (Powys) Reviews (15)

8.0

Phoenix Homecare and Support Ltd (Powys) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Phoenix Homecare and Support Ltd (Powys) has 15 reviews.

Overall Experience

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Review from J R (Son of Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional, well trained, caring. Staff do a good job looking after my mum. Phoenix Homecare and support are the only agency that have been able to manage my mum's care needs, we have had Phoenix for 6 years now and we would be lost without them.

Reply from Heidi Heayberd, Powys Service Manager at Phoenix Homecare and Support Ltd (Powys)

Thank you for your review. This is lovely to hear. It is a pleasure caring for your mum and knowing you.


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Review from John R (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Phoenix Homecare is respectful, caring, professional, and always goes above and beyond in its job. From the carers to the management team - there are no faults; if there were any issues or concerns, these are dealt with in a professional and timely manner. We would not want and would refuse any other
care company.

Reply from Heidi Heayberd, Deputy Manager at Phoenix Homecare and Support Ltd (Powys)

Thank you for your feedback. We appricate your support.


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Review from Andrew P (Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is in direct response to a home visit by the area manager and the local client relations manager, which in my previous review I was less than complimentary about. After an in-depth conversation with both, a lot of issues were cleared up. I now understand that words that were attributable
to the said manager were in fact not said at all. For me, Pheonix as a care company, has most sincerely risen from the ashes, with their reputation intact. There will not be any change of provider for me now.
It is great to put a line underneath this all now.

Reply from Heidi Heayberd, Deputy Manager at Phoenix Homecare and Support Ltd (Powys)

Thank you for your kind words and continued support.


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Review from K E (Client) assisted by family/friend published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friends and professional at their job and very caring.

Reply from Heidi Heayberd, Deputy Manager at Phoenix Homecare and Support Ltd (Powys)

Thank you for your kind words and continued support.


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Review from R O (Client) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say that my carers are very good, I have five regular, and the odd ones, they are not miserable and we have a laugh and a joke. I am very pleased that I can rely on all my carers.

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Review from P D (Son of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, polite, caring and punctual with good attention to detail.

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Review from Joan B (Wife of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband receives.
The carers are very friendly, polite and very caring, nothing is any trouble for them to do.
He looks forward to seeing them every day.

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Review from P F (Granddaughter of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Did excellent work with my grandfather before he passed away. Genuinely caring company, glad I chose them for his end of life care. The manager went above and beyond to ensure that his care plan met his needs. The staff was nothing but respectful.

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Review from Mike J (Son of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been excellent right from the first point of contact to the manager, who came out to see us and listened to my mother’s needs. She was highly professional, and explained what was available and arranged a care package immediately. All of the carers have been wonderful, very
caring and patient, I could not ask for more, so thanks again to the manager and her team at Phoenix Homecare and Support Ltd (Powys). (My mother said they are all lovely)

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Review from Julie E (Friend of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pheonix Homecare and Support are a really amazing company of carers. All through the COVID-19 crisis they have continued to look after their clients, whilst shopping, etc for their own family members who have been shielding/isolating.
Their service is impeccable, following guidelines, rules and regs
but still making sure their clients are always at the forefront of any decisions made. They treat their clients with the utmost respect and always (when possible) make the client make their own decision. I would 100% recommend Pheonix Homecare and Support for any friend, neighbour or relative who needed home care.

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Review from Rachael J (Friend of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer in particular is a great member of the community. I’m an unwell person been in and out of hospital. My carer, even though she has a family of her own, always manages to help me with my needs even if it’s just to pick up my medication or to see if my children are attended to.
Our nan became
extremely ill and my carer was the one that cared for her as well as us as a family. So selfless, a superstar in every way. Always happy to care and help others, always puts a smile on someone’s face. Well done, keep it up.

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Review from Neil J (Stepson of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Phoenix Homecare provided care for my step-father. They assisted my mother to get him out of hospital so he could spend his last days with his family. Phoenix were fantastic and I can't thank them enough. The care they provided was very professional. I would not hesitate to recommend Phoenix for the
service they provide.

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Review from Kathryn S (Niece of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team is conscientious, and with a genuine desire to ensure that the client's care is to the highest standard ensuring the ability to stay at home.
By actually taking the time to listen to the client, social services and family, a service agreement is created to develop a meaningful care plan which
establishes a trust that my uncle has the best care possible.
Thank you.

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Review from Jolene C (Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Personally, I struggle to find high-quality care workers who go above and beyond to suit my needs. Being a client of Phoenix Homecare has truly been one of the best decisions I have made to benefit me. They are kind and outgoing at all times for which they deserve my respect and have well earned it.
Not once have they made me doubt them in any way and they are truly someone you can count on. Therefore, I highly suggest Phoenix Homecare as a care company if you're looking for the best.

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Review from Fred D (Son of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic caring staff to my dad, I knew my dad was in the most professional caring hands, right up to when he passed away. He used to chat for hours about his carers. They were part of the family. We as a family would like to thank the manager and her angel's for giving my dad the life and dignity
he deserved. Thank you.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Phoenix Homecare and Support Ltd (Powys) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Phoenix Homecare and Support Ltd (Powys) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Phoenix Homecare and Support Ltd (Powys) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

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Frequently Asked Questions about Phoenix Homecare and Support Ltd (Powys)

What Type of Services does Phoenix Homecare and Support Ltd (Powys) offer?

Phoenix Homecare and Support Ltd (Powys) offers Home Care.

How many Carers does Phoenix Homecare and Support Ltd (Powys) employ?

Phoenix Homecare and Support Ltd (Powys) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phoenix Homecare and Support Ltd (Powys) to verify any information. View our terms and conditions. Phoenix Homecare and Support Ltd (Powys) has a Basic Service – more info.