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Raystra Healthcare has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years. Over all time Raystra Healthcare has 4 reviews.
Review from Robert L (Client) published on 20 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Moses Adeniji, Business Development Manager at Raystra Healthcare
Thank you for your kind words! We're thrilled to hear that you're satisfied with the care provided by Raystra Healthcare. Your feedback motivates us to continue offering the best care possible. Please don't hesitate to reach out if there's anything more we can do for you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from James E (Son of Client) published on 16 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Moses Adeniji, Business Development Manager at Raystra Healthcare
Thank you so much for your kind words. It means the world to us to know that your mother is receiving the care and attention she deserves. Our team is dedicated to providing the best possible support, and your gratitude truly touches our hearts.We feel blessed to be part of your mother's care journey and to have the opportunity to work alongside you. Your appreciation reinforces our commitment to continue delivering care with kindness, patience, and professionalism.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Daughter of Client) published on 1 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Moses Adeniji, Business Development Manager at Raystra Healthcare
Thank you so much for your wonderful review. We are delighted to hear that you have had such a positive experience with our office staff and carers. It's heartening to know that our team has been able to assist you promptly and effectively with your father's care arrangements. We are especially pleased to hear your kind words about our carers. Reliability, attentiveness, friendliness, patience, and tolerance are qualities we strive to uphold, and it's gratifying to know that they are making a positive impact. Your feedback is greatly appreciated and motivates us to continue providing the highest standard of care and support. If there is anything more we can do for you or your father, please do not hesitate to let us know.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joanne P (Client) assisted by family/friend published on 10 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.1 (9.083) out of 10 for Raystra Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Raystra Healthcare is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Raystra Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Oct 2022
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