Melody Care Farnborough

65 Cove Road, Farnborough GU14 0EX
Submit a Review
9.5 11 Reviews
  • Melody Care Farnborough, Farnborough
Melody Care, with branches across Surrey and Hampshire, has been providing the highest standard of care to those who want to remain living independently in their own home since 2010.

They are very proud of what they have achieved, growing in both size and reputation - you only need to look at their regular feedback reviews from both their clients and their families, to see that Melody Care is continually providing the best quality of care.

Everyone who works at Melody Care has a strong commitment and belief that all of their clients should have the same quality of care and thoughtful consideration that anyone would rightfully expect for themselves and their loved ones.

Their brand values of kindness, respect and resilience are at the core of the business and everyone who works at Melody Care is chosen because they believe in the same values and principles.

Show Melody Care Farnborough on the Map

Care Provided by Melody Care Farnborough

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Amanda King (Registered Branch Manager)

Funding & Fees Guide for Melody Care Farnborough

  • Prices

  • From £32.00 per hour

Melody Care Farnborough Reviews (11)

9.5

Melody Care Farnborough has a Review Score of 9.5 (9.511) out of 10, based on 8 reviews in the last 2 years. Over all time Melody Care Farnborough has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
0
5
8
3

Review from J O (Son of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The registered manager and her team have been keeping everyone in high spirits and she personally is always on call to help.
They’ve all kept my dad as comfortable as possible throughout this process.
Can’t really ask for much more.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian S (Friend of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, always a smile, showing a lot of empathy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R P (Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care under a very good manager. Her staff are always cheerful and happy to help. They have been supporting me since December 2023 and I am very happy with the service they continue to provide me with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samantha C (Partner of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, I would just like to thank Melody Care for the care that they give my partner, she was born with genital hips which means she was born with no baller sockets in her hips and since COVID she has been unable to walk so she is assisted with all care. With Melody Care the staff are fantastic and brilliant
and lovely to be around, over the years this is the best care company we have found for my partner, very understanding and outgoing, I would recommend this company to anyone who needs assistance with daily tasks. Big up to the Melody Care team and all the staff from our family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gary H (Son of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team visit our Mum and Dad three times a day, every day, to administer their medication. Their dedication to ensuring our parents are safe at home is a great comfort to us. We have a contact group established and if there are any issues or problems, the team let us know straight
away. Over the last year, the care needs for both of our parents have changed and the team co-ordinate to ensure consistent procedures and communication are delivered. We cannot thank them enough for their professionalism and more importantly, caring and positivity, sometimes in very challenging situations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul C (Partner of Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner suffers from a form of ataxia which stops her walking and has a major impact on her balance. This has been ongoing for twenty years and is gradually getting worse. Melody Care asked to assist with bathing twice weekly but was soon having to assist daily as her situation changed. They have
been absolutely brilliant. All their staff are very well-trained and always put the client first! Can't praise them enough, they are always cheerful and love their job. They are an ambassador for this industry.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. Staff are well trained and competent. Good value for money.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela J (Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Comparing my experience with others I see on the National News or hear about, I consider myself very lucky to have this care provided for me. I'm happy and it's company. I live on my own, therefore it's nice to look forward to someone coming in to chat with and to help me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael P (Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with Melody Care Farnborough now for six weeks, I have nothing but the highest praise for the kindness and generosity shown by all of the staff in helping me settle into a completely new situation. For someone who felt in a very uncertain position, they have all helped me reach a point where
I feel more confident about the future. My grateful thanks to all at melody care Farnborough.

Reply from Lindsey Shipton, Recruitment & Marketing Assistant at Melody Care Farnborough

Thank you so much Michael for your wonderful review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ronald O (Husband of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This carer is one of the most experienced that looks after my wife. She is extremely reliable, always on time and is prepared to extend her visit to ensure all necessary care has been completed. I believe she goes "that extra mile" to ensure she is happy and safe and comfortable. She is the most caring
person, whom I fully trust.

Reply from Annabel Williams, Marketing Manager at Melody Care Farnborough

Thank you for your review. We really appreciate the time you have taken to complete this and we are delighted that you are happy with the service we provide. We are very proud of our carers. Everyone who works at Melody Care has a strong commitment and belief that all our clients should have the same quality of care and thoughtful consideration that anyone would rightfully expect for themselves and their loved ones.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Husband of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Melody Care are kind, considerate and caring. They are also very friendly and efficient. I could not wish for may better care than they already provide. I rate them A*.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Melody Care Farnborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Melody Care Farnborough is calculated as follows: ( (36 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 45 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Melody Care Farnborough is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Amanda

Amanda Marsh

Job Title: Branch Manager

Joined: 2011

Amanda has worked in the care sector for over 12 years and has enjoyed continued professional development for over seven years with Melody Care. Joining as a Training Manager, she was promoted to Registered Branch Manager for Aldershot and Farnham in 2017. With experienced management skills in opening new branches, Amanda progressed to Business Development Manager.


Amanda is the Registered Manager for both Farnborough and Camberley and also our live-in care.


Frequently Asked Questions about Melody Care Farnborough

What Type of Services does Melody Care Farnborough offer?

Melody Care Farnborough offers Home Care.

How many Carers does Melody Care Farnborough employ?

Melody Care Farnborough employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Melody Care Farnborough to verify any information. View our terms and conditions. Melody Care Farnborough has an Enhanced Service – more info.