Community Independent Living

Bemrose House, 100 Long Lane, Walton, Liverpool L9 7BG
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8.0 2 Reviews
  • Community Independent Living, Liverpool
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Care Provided by Community Independent Living

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Precious Masanga (Manager)
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Community Independent Living Reviews (2)

8.0

Community Independent Living has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Community Independent Living has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
0
1
1

Review from S M (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister can't recommend this team highly enough. It is hard making the decision that extra help is required, but they made this transition for all of us so smooth and easy to accept. The care, compassion and professionalism has been unbelievable from every member of the team. The communication
has been excellent from the whole team and they truly cared for our mum and the rest of the family, nothing was too much trouble for them. Always coming in with a smile, warm greeting, whatever the time of day. We would have no hesitation in recommending them to anyone seeking extra support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon B (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are currently caring for Mum, who is extremely poorly. The whole team are professional, lovely with my mum in every aspect from her care to the way they communicate with my mum and us as a family. Nothing is too much trouble for any of them. They keep us as a family informed
and also offer great care advice for us. Great company. and very trustworthy with your loved ones. So if you are looking for a care company that is home from home and gives your loved ones the dignity and respect we give, then this company is for you.

Reply from Precious Masanga, Registered Manager at Community Independent Living

Thank you for your review. We aim to deliver care and support that is person centered and tailored to suit your needs as a service user and family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Community Independent Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Community Independent Living is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Independent Living is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Community Independent Living

What Type of Services does Community Independent Living offer?

Community Independent Living offers Home Care.

How many Carers does Community Independent Living employ?

Community Independent Living employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Independent Living to verify any information. View our terms and conditions. Community Independent Living has a Basic Service – more info.