Kirsten's Care Ltd

Unit 1, Brickfields Business Park, Woolpit, Bury St Edmunds IP30 9QS
Submit a Review
9.8 45 Reviews
  • Kirsten's Care Ltd, Bury St Edmunds
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to QV Care Services Ltd
QV Care Services Ltd
Show Kirsten's Care Ltd on the Map

Care Provided by Kirsten's Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kirsten's Care Ltd
  • Person in charge
  • Kirsten Ryland (Managing Director)

Funding & Fees Guide for Kirsten's Care Ltd

  • Prices

  • £31.95 per Hour
    £22.75 per Half Hour
    £26.95 per 3/4 Hour


    Enhanced rates for Public Holidays


    Live-in Prices on Request

  • Our services are priced depending on the complexity of provision based on a thorough assessment of needs.
Are you the Owner/Manager of Kirsten's Care Ltd? View your Advertising Options

Kirsten's Care Ltd Reviews (45)

Total of 45, showing 1-20
9.8

Kirsten's Care Ltd has a Review Score of 9.8 (9.803) out of 10, based on 23 reviews in the last 2 years. Over all time Kirsten's Care Ltd has 45 reviews.

Overall Experience

  • 34
  • 9
  • 0
  • 0
  • 2

Date Published

45
3
9
23
22

Review from Rachel W (Daughter of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirsten's Care provided adhoc care and support for my mum whilst she was staying with me for Christmas. It was quite short notice too, thank you to the Client Liaison Officer for sorting all this out, the care plan was extremely detailed. Mum enjoyed the visits and the lovely company from all the carers
who attended. It was a relief and comfort to me, knowing mum was safe and had everything she needed on the days I had to work. Many thanks and I will definitely be contacting you again when mum next visits Suffolk.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you so much, as you know we are always busy but will fit in with our clients needs as best we can. It was lovely and a privilege to be asked to care for your mum. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine R (Daughter of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirsten's Care was still able to provide a complete and caring service during my father's recent difficult hospital stay. Knowing that they were on hand to offer support at every turn was so reassuring and I don't know how we would have managed without them. I highly recommend Kirsten's Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tim M (Son of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirsten' s Care have been visiting my elderly father for the past year and I actually cannot fault them as a team. They are extremely reliable, always turn up at the agreed time and have never let him down. He enjoys the visits and care he receives from all the team and they certainly do a wonderful
job for him. The social aspect has done wonders for his health and he always says how he has a good chat with them all and looks forward to their visits. The team at the office are very professional and are always willing to listen to your needs and act on them accordingly. I can highly recommend Kirsten's Care and as well as helping my father they have certainly helped us as a family too. Thank you to all at Kirsten's Care.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you so much, we enjoy working with your family. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally P (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular at Kirsten's Care was extremely communicative, caring and understanding when setting up the care package for my mother when we brought her home from a care home, I just wish we had got her home earlier since the home care was so much better than the home she was unfortunately
in. I would like to thank Kirsten's Care for choosing my mother's carer. She was amazing, she came in fully prepared to support my mother's recovery but it was clear to us she was dying and I was so grateful to have the carer with us at that time. She has a strong grounded and extremely professional presence and she made everything much more tolerable. I cannot recommend her and Kirsten's Care highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andy M (Son of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kirsten's Care provides excellent services and employs caring and dedicated staff. Each member of staff formed excellent relationships with my mother, who was very happy. Only one issue arose, when a male carer was sent to help my mother have a bath, which she declined. Minor issue, though I appreciate
the difficulties in finding qualified staff. That apart I have only praise for this excellent organisation.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you for your kind comments. We are sympathetic to our client's preferences, but do employ both males and females in the same role as both as qualified staff. When preferences are highlighted we do our best to accommodate, but cannot always and would never leave a client without a visit.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adam D (Grandson of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service and kindness for my grandmother over the past 14 months. Sending my best to all at Kirstens and the super community team who were all exemplary and brilliant throughout.
Just phenomenal care all around. We are forever thankful.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you so much for your kind words. It is always a pleasure. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S G (Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have autism and mental health along with various other physical disabilities. I am supported by a care company and had Kirsten's as well. I am very disappointed with Kirsten's care company. They were notified by two of my carers to disable my visits, by two different emails (have proof) and it was
agreed my visits would end. Had my last two visits. The following week a person from Kirsten's showed up. I told them they weren't meant to be here and they'd had two emails that had been acknowledged along with a phone call 21 days before hand. They even emailed themselves confirming it all (have proof). I was given no choice but to accept the visits or I'd be billed anyway. Next day my leading lives carer put a complaint in. He was reassured it was a mistake their end and I wouldn't be billed. Well a week later I have. So again he put a complaint in and they're now lying, saying the email bounced and they only received them a week after they were sent. CQC complaint is now being done.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

We are sorry that you felt that us turning up when we were in our notice period was not acceptable. We would rather show up than not provide an expected visit. Please remember that cancellations can only be made by the person in the contact or their POA, not another carer from another company who is not known to us and who has no legal authority to act on your behalf. We wish you all the best for the future. Kind Regards Kirsten Ryland Managing Director


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B R (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care provided for my Mum. All the carers are friendly and respectful and eager to help. I dont know what we would do without them. Mum needs quite a bit of help these days and before finding this care I would think twice about having days away or just a day at home to myself
but with the care in place I feel I can grab a little time for myself. Mum is very worried about leaving her home and going into care and with this help in place it has allowed Mum to stay in her home for much longer. Many thanks to all the carers who are doing a fantastic job.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you so much for your kind review, its always a pleasure to work with such a lovely family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne M (Daughter of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirsten's Care has been supporting me and my family with Mum's care for two and a half years, initially with companion care and then as Mum's dementia advanced and her needs increased, with daily tea-time help. Mum also attended Friendship Friday Club which she really enjoyed not just for the companionship
but also for the range of talks and activities organised. I was recommended Kirsten's Care by a friend and I would have no hesitation in recommending them myself to anyone else requiring care or assistance. All the carers and companions who visit Mum or help out at Friendship Friday are, without exception, friendly, kind and compassionate. As a company, I can really say that Kirsten's Care do genuinely care about their clients, communication is excellent and the support and guidance I have received as Mum's care needs have increased has been wonderful. It has allowed us to keep Mum in her home and independent for as long as possible. Thank you to all at Kirsten's Care.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you so much for your kind words, it's always a pleasure and we love such amazing feedback. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine B (Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks to everyone at Kirsten’s Care who has been instrumental in assisting my recovery after a nasty fall. I was happy to be flexible about time and I was always very impressed by how punctual the visits were. It was always a pleasure to meet the ladies who came to help me
each morning. Without exception, they were charming and caring in their attitude towards my needs. I would have no hesitation in recommending Kirsten’s Care to anyone who needs this kind of assistance.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you for your kind words, it’s been a pleasure. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane B (Wife of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has attended a club on a Friday for a year now, and I am so grateful to them for the help and understanding my husband needs. He thoroughly enjoys his time there, and the team leader puts so much effort into organising lots of different activities for the clients. It’s one of the best places
we’ve used for daycare.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

It's always a pleasure to support you both with our Day service. Kind Regards Kirsten


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lucy V (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Kirsten's Care three years ago when our mother was no longer able to care for herself physically but wanted to stay in her own home. They offered her an affordable and flexible care plan that they were always happy to tailor to her changing needs. They were patient and calm and very good at
communicating Mum's situation to us. The carers were very kind and some even became her friends, visiting in their spare time and bringing their kids to say hello or bringing something to amuse or interest her. They would often invite her to social events and only her poor physical state prevented her going more often. They would take her to see the doctor and to the hospital when we couldn't be there. We grew to be very fond of the Pink Ladies as she called them and were delighted when several came to her recent funeral. We are very pleased to recommend them.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you, we always loved working with your mother, she loved our team and our team loved her. Having looked further into your comment about staff visiting with their children which we were not aware of, we cannot find any evidence of this but will reinforce our professional boundaries with our staff during their training. Thank you for making us aware, although these may have been staff who had left our services previously and knew Mum. She had such a positive impact on everyone she met. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C C (Client) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and myself were ill and we needed care. Kirsten’s Care provided an excellent carer who lived-in for a week and took care of us until we were able to look after ourselves. We have no hesitation in recommending Kirsten’s Care for the future.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you kindly, it was a pleasure. We look forward to working together again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stuart W (Son of Client) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the son of a client of Kirsten Care, my experience of them has been excellent. The care they have given my father has been top notch and they are a company who do actually care about their clients. Support is terrific and communication is fast and appropriate for the conditions. I like their continued
drive and passion for improvements and developments, such as Friendship Fridays and trips to the seaside, along with games and arts and crafts to stimulate the clients. Having worked at the London Ambulance Service, I have an experience of care homes and can say this is one of the best I have encountered. The fees provide value for money and the staff are second to none, providing continued support and flexibility. I would heartily recommend Kirsten Care.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you so much for your kind review, it has been an honour and a joy looking after your Father.
Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Roger C (Husband of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for all your support given to my wife, especially me, during very difficult times as my wife’s dementia advanced recently. Nothing was too much trouble, with total understanding of the situation.
All of my wife’s carers, companions and support staff have worked tirelessly with genuine professionalism,
love and devotion to help us both during very challenging times.
Couldn’t manage without you, and a big hug to everyone!

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Dear Roger, you are most welcome; you both deserve the best care, and we hope we helped along the way.
Take care and please stay in touch.
Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul M (Son of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very unsure as to whether she wanted home care; she didn’t really know what she wanted and changed her mind regularly.
Throughout the process, Kirsten’s was very patient and understanding. They treated Mum with adult respect, did a good job of listening to her, and had her best interests
at heart when putting together a suitable package. After which, they were flexible in making further changes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S R (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Kirsten’s Care during a period where additional care was required for my mother whilst my dad was convalescing. The sensitive manner that the team showed to us from the initial enquiry phone conversation through to the first consultation and meeting with my mum has been excellent. The care
plan is written to take account of all personal needs and preferences. We particularly liked the way that the company were considerate to involve my mum, helping her to make her breakfast with her rather than simply doing it for her. All carers have been very friendly, helpful and supportive and both of my parents were very pleased with the care they received. We would happily recommend this service to anyone who needed it for any length of time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Daughter of Client) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirsten's Care have provided and continue to provide an excellent service to our family. Dad enjoys the care and support provided. The carers are always friendly, polite and professional and Dad enjoys chatting to them. Communication has been very good and they are always helpful and accommodating to
changing needs. I would have no hesitation in recommending Kirsten's Care to others for the care of their loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K V (Daughter of Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff from Kirsten’s Care have been looking after my mother for the past two years, helping with her personal care and providing companionship. The ‘pink ladies’ are professional, friendly, caring and polite. I feel very confident that they are keeping an eye on Mum and will let me know of any problems,
without taking away her remaining independence. During a recent episode of reduced mobility, they were quick to arrange an occupational therapy assessment for extra mobility aids, which has helped a lot. The live-in carer who has been giving additional support for two weeks to allow her to get back on her feet has been kind, competent and an excellent cook. Mum has many family members that live far away and the staff are very good at fitting her care in around the family when they visit. Thank you to all at Kirsten’s Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David L (Son of Client) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirsten's Care have provided live-in care to my mum over the past 9 months. They have been attentive, considerate and flexible in their approach which was always as per Mum's preferences. This has enabled her to continue living at home which is very important for her.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you, it has been a pleasure.
Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Kirsten's Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Kirsten's Care Ltd is calculated as follows: ( (126 Excellents x 5) + (5 Goods x 4) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 137 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kirsten's Care Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Kirsten's Care Ltd

What Type of Services does Kirsten's Care Ltd offer?

Kirsten's Care Ltd offers Home Care.

How many Carers does Kirsten's Care Ltd employ?

Kirsten's Care Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kirsten's Care Ltd to verify any information. View our terms and conditions. Kirsten's Care Ltd has a Basic Service – more info.