Kirsten's Care Ltd

Unit 1, Brickfields Business Park, Woolpit, Bury St Edmunds IP30 9QS
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9.8 45 Reviews
  • Kirsten's Care Ltd, Bury St Edmunds
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Care Provided by Kirsten's Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Kirsten's Care Ltd
  • Person in charge
  • Kirsten Ryland (Managing Director)

Funding & Fees Guide for Kirsten's Care Ltd

  • Prices

  • £31.95 per Hour
    £22.75 per Half Hour
    £26.95 per 3/4 Hour


    Enhanced rates for Public Holidays


    Live-in Prices on Request

  • Our services are priced depending on the complexity of provision based on a thorough assessment of needs.
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Kirsten's Care Ltd Reviews (45)

Total of 45, showing 41-45
9.8

Kirsten's Care Ltd has a Review Score of 9.8 (9.803) out of 10, based on 23 reviews in the last 2 years. Over all time Kirsten's Care Ltd has 45 reviews.

Overall Experience

  • 34
  • 9
  • 0
  • 0
  • 2

Date Published

45
3
9
23
22

Review from Clare P (Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was with Kirsten’s care for over a year but kept having all of these issues.
Staff are very young with no care experience.
Safeguarding issues a major concern putting our own lives at risk.
No communication from the manager so very unprofessional.
If you make a complaint you get written notice
so please be aware.
Some carers don’t respect your own house rubbish/PPE left everywhere.
I always believe if you pay for a service for a certain amount of time you should get that service but not with some carers they kept cutting corners to save time.

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Unfortunately, after many challenges and working extensively with Social Services, NHS and Multi-discipline care teams with this client for the last 12 months, it was decided that withdrawing our services in line with our contract was the most appropriate course of action to enable her to be supported by a more specialist service for her needs.
Addressing concerns:
All staff are a range of ages and fully trained for at least 7 days before working solo, our regulators CQC have rated us ‘GOOD’ in this area.
The Manager communicated with this client frequently and was consistently contacted outside of working hours and on her personal mobile.
All Carers work with care and respect leaving clients homes tidy before leaving.
All call times were consistently met as we electronically monitor our carers check-in and out times and location.
We strive to provide an outstanding service to all our clients regardless of the challenges presented to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara W (Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Girls are all very good - some better than others, but then some have more experience.
I have no fault to find with any of them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frances B (Daughter of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, we have received excellent care from Kirsten's Care. The company have gone out of their way to choose the very best staff possible. They treat my mother with kindness and respect. They are patient and spend time listening to what she needs. Their hygiene is also good. I have found
the office to always be ready to help change anything for appointments. They are also there when I have needed to just talk things over with someone concerning my mum. I would like to again say a big thank you for the professional care given. We have previously had care elsewhere and in comparison to your company, it fails to match you on most counts.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard H (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have used a care agency. I personally live 2 hours from my mother and with her age and ailments looking after her became very hard. With the Kirsten's Care team, Mum has been looked after really well and I feel very comfortable with her situation now. Mum really enjoys and benefits
from the visits she has and the team go above and beyond to help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Audrey R (Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last year, my husband and I have been helped by about 8 different carers, all of whom have visited often enough to get to know our home and needs. They have all been willing and able to help in a variety of ways, from showering to hanging out washing, from feeding to bed-making and changing.
Several of them have previous experience in other disciplines and have been willing to use their previous experience to help during the isolation due to COVID.
My only problem has been with timing, as the arrival time for the hour of caring has varied from 10 am to 11 am and the planning for who is to visit next seems to change daily, so that someone will tell me that "X" will arrive at 11 am and, two days later, a different person will arrive at a different time. This makes it difficult to know when to take a shower, after which I need help!

Reply from Kirsten Ryland, Director at Kirsten's Care Ltd

Thank you for your review. Small-time variations are normal due to the nature of working in the community, due to travel considerations and delays at earlier visits in the day. We can arrange a telephone call if your carer is running slightly late in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Kirsten's Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Kirsten's Care Ltd is calculated as follows: ( (126 Excellents x 5) + (5 Goods x 4) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 137 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kirsten's Care Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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