Steps Support

F10 Metropolitan House, Long Rigg Road, Swalwell, Newcastle upon Tyne NE16 3AS
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2 Reviews
  • Steps Support, Newcastle upon Tyne
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Care Provided by Steps Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RT Staffing Ltd
  • Person in charge
  • Carol Anne O'Brien (Registered Manager)
  • Admission Criteria
    • Personal care
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Steps Support Reviews (2)

Over all time Steps Support has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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2

Review from P S (Brother of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steps Support is a first-class personal support company. The staff were caring and attentive. Nothing was too much bother. Feedback was taken on board and actioned. I would happily recommend Steps Support to any family requiring personal care for a loved one with complex needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stu B (Nephew of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Steps Support offered my relative an amazing level of personal care. Attentive, well-trained professional staff looked after every need. In my opinion, they are a top care provider. I would recommend them to anyone looking for personal care for a loved one with special needs based in the North East.

Reply from Carol O'Brien, Manager at Steps Support

Thank you for this review; we really appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Steps Support

What Type of Services does Steps Support offer?

Steps Support offers Home Care.

How many Carers does Steps Support employ?

Steps Support employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Steps Support to verify any information. View our terms and conditions. Steps Support has a Basic Service – more info.