Pride Home Care Attleborough Branch

Queens Square, Attleborough NR17 2AE
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10 34 Reviews
  • Pride Home Care Attleborough Branch, Attleborough
Pride Home Care are recognised as one of South Norfolk’s top home care providers. They have a proven track record, and reputation and are currently rated 9.8 out of 10 by homecare.co.uk reviews also receiving two Top 20 Homecare Awards 2020 and 2021 for being one of the top 20 most recommended Homecare providers in East of England.

You want the best, most reliable care for your loved one so they can stay in their own home with dignity. Pride Home Care is known for using a highly personal approach that tailors a solution for each client that is individual as them.

Families turn to Pride for homecare support, whilst in the South Norfolk area they offer homecare visits.

From night care to simple help at home with the basics such as personal care, meals and medication or providing conversation, they can help you or your family in your quest for independence at home.

Pride Home Care is offering local highly skilled and trained care staff. Enhanced DBS checks, reference checks. CQC registered. Giving you and your loved one peace of mind.

Pride Home Care is an established, professional and very successful family run homecare provider with a proven track record and reputation of delivering care of the highest quality to individuals in their own home across Breckland and South Norfolk.

Their objective is to provide a consistently outstanding quality of care for their Customers, enabling them to continue to live independently in their own home, achieving their desired outcomes, maintaining their quality of life and their lifestyle preferences.

The company believes care is not about time and task but is about building relationships, with trust, compassion, independence, choice and dignity, as if it were their loved ones receiving care and support.

The flexibility of their homecare service enables their customers to live safely and comfortably in the home they know best.

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Care Provided by Pride Home Care Attleborough Branch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Daniel Burcham (Registered Manager)

Funding & Fees Guide for Pride Home Care Attleborough Branch

  • Prices

  • From 30 minutes pop in visits to tailor care. For a full price guide please contact the office and speak to a dedicated Care Advisor

Pride Home Care Attleborough Branch Reviews (34)

Total of 34, showing 1-20
10

Pride Home Care Attleborough Branch has a Review Score of 10 (9.982) out of 10, based on 10 reviews in the last 2 years. Over all time Pride Home Care Attleborough Branch has 34 reviews.

Overall Experience

  • 31
  • 1
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  • 2
  • 0

Date Published

34
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24

Review from C P (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Home Care took over my package and they have been helpful. Arrive on time, stay the time. Kind and respectful. I highly recommend them.
The carers are great and always happy to help. They work hard and take good care of me. My life has improved since Pride has taken over.

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Review from C S (Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would personally like to thank a particular member of staff whilst I had Covid. She went above and beyond and really helped me. She is one of my main carers and she is always there for me. She is very professional. Thank you Pride Home Care for being there for me.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Thank you very much for taking the time to leave a review and thank you for your lovely words. I will ensure that your carer gets personally recognised and acknowledged for going above and beyond and for helping you whilst feeling unwell. I am glad you are feeling better and thank you again for choosing Pride Home Care as your care provider. Best wishes.


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Review from Heidi M (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So my mum who has dementia was found by her carers wandering in town today. They took her to the afternoon club, (I think that’s what it’s called) and then made sure she got home safely. She had the best time and to know she was safe was invaluable. She always looks forward to their visits.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Thank you for taking the time to leave a review on our service. It was lovely to see your mum enjoy herself our our club and join in with our singing and dancing. Since your mum has attended other clubs and has thoroughly enjoyed herself. Staff are currently in the process of making a memory box for Mum to put photos in for Mum to keep and reminisce. We are relieved that Mum was found safe and staff took the measures to keep her safe. Thank you again for your kind words.


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Review from Caralyn B (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride carers started looking after Mum in July 2023 after a lengthy stay in hospital. Mum only wanted to return home despite her health problems.
Mum developed excellent relationships with all the carers and was very happy with the care delivery.
The carers were caring, professional and well-trained
as a family we were very happy with her care plan and how care was delivered.
Our sincere thanks to everyone involved Pride Home Care - excellent.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Thank you Caralyn for your lovely words of recommendation. It was a great pleasure looking after you mum and an honor to get to know you all. Your mum became very special to us and we miss her dearly. We have made many memories and captured some lovely photos to treasure. Warm wishes and love to you all and thank you again for your lovely words.


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Review from P S (Granddaughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for all Pride staff when it comes to my grandmother's care. They have consistently gone above and beyond to keep my nan safe and ensure she can stay in her own home. Not only have they been there for my nan but also myself when again this is not in their job description. I can
honestly say that all employees I have had contact with within Pride do not just see their role as just a job they will treat your loved one with the same care and respect they would want their own loved ones to be receiving. Thank you will never be enough but if your looking for a care company to care for your loved one with respect and a company that does more than just a job look no further you have found them. Thank you to everyone at Pride for being different from the rest and I can say I have had my fair share of experience with other care company's. I hope if I ever need care I receive this standard of care that Pride provides. Thank you.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Thank you so much for taking time to review our service and profound gratitude for your lovely words. Thank you also for the delivery of the yummy chocolate bakes and treats. We certainly all ran on sugar afterwards. Your Nan has since attended our clubs. She really enjoyed the singing, interaction and fish and chip lunch and we are all certainly looking forward to our next one. We hope you enjoyed the photos of Nan that were sent to you. Thank you again for all your kind words of support and encouragement. It is certainly the boost we all need. On behalf of the whole care team - thank you.


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Review from S A (Daughter-in-law of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our family needed some extra help during my father-in-law’s end-of-life care. Pride Home Care in Attleborough were our saviours. The staff were amazing, professional and compassionate to our needs. I will definitely recommend Pride to everyone who may need a bit of help and support during difficult
times.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Thank you so much for your heartfelt review. We really appreciate your lovely words and recommendation. It is warming to read and I will definitely pass on your lovely words to the team who cared for your father-in-law. Best wishes from all of at Pride Home Care.


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Review from Susan L (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had care provided by Pride Home Care for a few years now. They currently make 4 visits a day. Throughout the whole time we have had them they have always gone over and above to offer support and care to both Dad and myself. Dad looks forward to their visits, and they are always friendly to
him and chat with him about the things he likes and remembers, as well as giving medication, meals and personal care.
I also feel totally supported by Pride, as at times I feel overwhelmed with dad's dementia etc, the Pride staff are always there to listen and support me too.
Both Dad and myself would be totally lost without Pride Home Care.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Thank you very much for leaving a lovely review on our services. We really enjoy our visits to Dad and love how he is now attending our service user clubs. As you say, we have been looking after Dad for a while now and you both have become part of our extended family. I will pass on your gratitude to the staff. Thank you again.


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Review from P W (Sister of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has C.O.P.D. and struggles with daily tasks. The care she has been given is exceptional, she has been treated with dignity and compassion and looks upon her carers as such important people in her life. The improvement in her mental health has been remarkable, thank you so much.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Thank you for taking time to review our service. We are so happy to have received a 5+ review with a glowing recommendation. We will be sure to share this with the team. Thank you again, from all the team at Pride.


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Review from Paula D (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff throughout March were absolutely fantastic towards my dad.
Pride Home Care even put on extra staff when I needed it.
The girls even messaged me when I was away to keep me updated on Dad's progress.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Thank you for leaving a 5 + review on our service. I'm delighted to read that communication is robust and effective with regards to staff communicating Dad's progress and that the office has been very accommodating for you. I will be sure to share this glowing review with Dad's carers.


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Review from Viv M (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently good care given to my 93-year-old dad.
When the odd problem arises it is dealt with efficiently and we are made to feel valued as a family.
Dad requires regular times for his 4 visits a day due to his catheter care.
I am happy if Dad's happy - which he is.

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Review from Gareth F (Son of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Even the best of companies have things go wrong. This is when you need a trustworthy and reliable company looking after your loved one.
I wholeheartedly recommend Pride Homecare for their friendly and trustworthy service and thank all the staff and management for their excellence.

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Review from Roger K (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, the care is excellent. Times of visiting us are erratic, which is difficult regarding medication. Would like to have the rota back so we can plan accordingly. Especially when the trauma team visit in week, plus sorting medication times. The carers are very good apart from a few youngsters
who need more tutoring.

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Review from Diana M (Daughter of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Home Care have been looking after my mum for a long time now and I really would be lost without them. My Mum calls them the purple angels and they really are just that - Angels. My Mum is really looked after and the carers always take time and go above and beyond and always pay attention to appearances
like doing her makeup and her hair and its things like that that makes Pride Home Care stand out from the others. I would 100% recommend them to anybody who is looking for care for their parents.

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Review from M B (Client) assisted by family/friend published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Need improvement.

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Review from Allison N (Wife of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Homecare go above and beyond to give excellent, friendly, professional and thorough care. My husband has the same two carers which help him to feel comfortable and secure.
They are always on time & happy to help with any questions. We would definitely recommend them!

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Review from Peter N (Nephew of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally used Pride Home Care's services when I returned home from an unplanned stay in hospital back in the Autumn of 2019. The service was first class which left us without question who to use more latterly when an elderly family member needed support. After a spell in hospital, followed by respite
care within a care home, our relative moved to an independent living complex where external care is provided. We contacted Pride Home Care who immediately put together a care package in response to his needs. The team comes in on daily basis and provides personal care and prepares a hot evening meal and drinks, plus a light breakfast and make sandwiches in readiness for lunchtime. It's great to have a small team that alternates visits so he sees different faces over the course of the week and listens and interacts and converses with them. If changes or additions are required for his care or day-to-day living, the senior care or management team are only a phone call away.

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Review from Karen S (Sister-in-law of Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly. The client always looks forward to their visits. As well as providing excellent care for the client they also give support to her partner which he is very grateful for. Would definitely recommend.

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Review from Mel B (Daughter-in-law of Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, it's not always as good as you expect.
From timekeeping to preparing food. My dad has dementia, so was unaware.
There are lots of mistakes that over time caused a lot of issues that made it difficult to speak with management who were quite abrupt at times.
I would say that a few of
the carers were brilliant.

Reply from Daniel Burcham, Director at Pride Home Care Attleborough Branch

Pride Home Care is saddened to hear of your findings for our service provision to your father. We felt that we had worked with yourself to resolve any issues that you experienced for your father regarding our care. We believe that we kept you up to date at all times with regular communication regarding any changes we made to your father's care, upon your request and have apologised for any failings. We apologise for the mistakes made and the abruptness of our manager.


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Review from Linda W (Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Home Care were the second team of carers for my late father. They coordinated with me. They understood his issues, they totally supported him and me right up to the end. Thank you so much to the manager. I will forever feel grateful. You helped me keep him where he wanted to be, and you know how
much you helped at the end. Thank you.

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Review from Cath J (Daughter of Client) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Homecare supported me in taking care of my Father at home following a major stroke in February 2020 until he sadly passed away in August 2020. I can honestly say they became like family to us and still are. Their standard of care is amazing but more than that they really do put people first. Not
only my Father but me and my family living through the situation as well. I honestly don't know what we would have done without them. We had tried another national company before them but I am so glad I had the courage to switch as the difference was life-changing. A hugely difficult time for our family was made so much easier because they were there and they really care in all senses of the word. I would recommend them to anyone who wants the best, most respectful care for their family member.

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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Pride Home Care Attleborough Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Pride Home Care Attleborough Branch is calculated as follows: ( (56 Excellents x 5) + (1 Goods x 4) ) ÷ 57 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pride Home Care Attleborough Branch is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (38)

Daniel

Daniel Burcham

Job Title: Managing Director/ Nominated Individual / Registered Manager

Joined: 2019

" I am a dedicated and highly motivated social care professional and businessman and I am able to demonstrate a proven track record across varied roles including Registered Management, Contracts & Compliance, Quality Assurance and Business Development. My Grandad sadly passed away in 2012 and I provided his EOL care. My Grandad is my inspiration in life and the reason I opened and established Pride Home Care.


I recruited branch staff and management staff for two branches in Norfolk. Our first branch in Attleborough, Norfolk was successfully opened and registered with the CQC in August 2019 and June 2022 saw the opening of our second branch in Watton, Norfolk. I am ambitious in business planning and project to expand further with the potential of opening a third branch in Thetford, Norfolk with further potential to expand to Suffolk."


Paul

Paul Burcham

Job Title: Managing Director

Joined: 2019

Managing Director of Pride Home Care.


Abigail

Abigail McKay

Job Title: Business and Quality Manager

Joined: 2019

Abi has been with the company since the company first opened in 2019 and is the backbone of the company. Abi works alongside company Directors Daniel and Paul as Business and Quality Manager.


Sally

Sally Galloway

Job Title: Regional Care Manager

Joined: 2021

Regional Care Manager


Tessa

Tessa Lucas

Job Title: Deputy Manger

Joined: 2020

Tessa joined Pride Home Care in 2020 as a Care Coordinator and progressed through various roles such as Training Manager and Deputy Manager of the Attleborough Branch.


Richelle

Richelle Moreton-Clark

Job Title: Branch Administrator

Joined: 2021

"As Branch Administrator, my role is very varied, I carry out compliance checks, liaise with Service Users and Care Staff, and maintain and update a variety of spreadsheets, monitoring systems and compliance requirements.


Recruitment and HR. Communicate with Service Users and staff via email, telephone and social media.


I chose to work for Pride because of its diversity and inclusion, everyone works hard but we also can have fun with one another. Pride is unique, the atmosphere within the office, the staff, and the management team are all individuals we have the same goal and that is to make the company the best it can be and deliver a service to be proud of."- Richelle


Lesley

Lesley Turner

Job Title: Medication Lead

Joined: 2022

Lesley is employed as the Company's Medication Lead.


Donna

Donna Alexander

Job Title: Head of Care

Joined: 2023

Donna is employed as the Company's Head of Care


Morgan

Morgan Atthowe

Job Title: Head of Care

Joined: 2023

Morgan is Head of Care at the Attleborough Branch


Katlyn

Katlyn Lucas

Job Title: Care Coordinator

Joined: 2021

Katlyn joined the company in 2021 in the role of care worker and progressed through various roles from Oncall Senior to Care Coordinator.


Amy

Amy Lathan

Job Title: Care Coordinator

Joined: 2022

Amy joined the company in 2021 in the role of care worker and progressed through various roles from Oncall Senior to Care Coordinator.


Georgina

Georgina Alderton

Job Title: Care Worker

Joined: 2023

Georgina is one of Pride Home Care's dedicated Care Workers.


Maria-Rosa

Maria-Rosa Cassetto

Job Title: Care Worker

Joined: 2024

Maria-Rosa is one of Pride Home Care's dedicated Care Workers.


Diane

Diane Clare

Job Title: Care Worker

Joined: 2021

Diane is one of Pride Home Care's dedicated Care Workers.


Gary

Gary Clark

Job Title: Care Worker

Joined: 2021

Gary is one of Pride Home Care's dedicated Care Workers.


Eleanor

Eleanor Drake

Job Title: Care Worker

Joined: 2023

Ellie is one of Pride Home Care's dedicated Care Workers.


Jessica

Jessica England

Job Title: Care Worker

Joined: 2021

Jessica is one of Pride Home Care's dedicated Care Workers.


Mackenzie

Mackenzie Fraser

Job Title: Care Worker

Joined: 2021

Mackenzie is one of Pride Home Care's dedicated Care Workers.


Anna-Maria

Anna-Maria Goddard

Job Title: Care Worker

Joined: 2024

Anna-Maria is one of Pride Home Care's dedicated Care Workers.


Sophie

Sophie Hayward

Job Title: Care Worker

Joined: 2021

Sophie is one of Pride Home Care's dedicated Care Workers.


Miriama

Miriama Hulbert

Job Title: Care Worker

Joined: 2021

Miriam is one of Pride Home Care's dedicated Care Workers.


Nushaba

Nushaba Ibrahimova

Job Title: Care Worker

Joined: 2024

Nushaba is one of Pride Home Care's dedicated care workers.


Sophie

Sophie Kerry

Job Title: Care Worker

Joined: 2024

Sophie is one of Pride Home Care's dedicated Care Workers.


Siobhan

Siobhan Martin

Job Title: Care Worker

Joined: 2024

Siobhan is one of Pride Home Care's dedicated Care Workers.


Maggie

Maggie Palmer

Job Title: Care Worker

Joined: 2022

Maggie is one of Pride Home Care's dedicated Care Workers.


Amber

Amber Perry

Job Title: Care Worker

Joined: 2022

Amber is one of Pride Home Care's dedicated Care Workers.


Kayleigh

Kayleigh Pettifer

Job Title: Care Worker

Joined: 2021

Kayleigh is one of Pride Home Care's dedicated Care Workers.


Emily

Emily Rooker

Job Title: Care Worker

Joined: 2022

Emily is one of Pride Home Care's dedicated Care Workers.


Tristan

Tristan SImpson

Job Title: Care Worker

Joined: 2021

Tristan is one of Pride Home Care's dedicated Care Workers.


Anousha

Anousha Smith

Job Title: Care Worker

Joined: 2023

Anousha is one of Pride Home Care's dedicated Care Workers.


Phoebe

Phoebe Waldock

Job Title: Care Worker

Joined: 2023

Phoebe is one of Pride Home Care's dedicated Care Workers.


Louise

Louise Mulcahy

Job Title: Care Worker

Joined: 2024

Louise is one of our dedicated care workers


Trinity

Trinity Foster

Job Title: Care Worker

Joined: 2024

Trinity is one of our dedicated care worker


Jarratt

Jarratt Milne

Job Title: Care Worker

Joined: 2024

Jarratt is one of our dedicated care workers


Kathryn

Kathryn McGee

Job Title: Care Worker

Joined: 2024

Kat is one of our dedicated Care Workers


Maria

Maria Varela-Hughes

Job Title: Care Worker

Joined: 2024

Maria is one of our dedicated care workers


Daisy

Daisy Shepherd

Job Title: Care Worker

Joined: 2024

Daisy is one of our dedicated care workers


Kriti

Kriti Shrestha

Job Title: Care Worker

Joined: 2024

Kriti is one of our dedicated care workers.


Frequently Asked Questions about Pride Home Care Attleborough Branch

What Type of Services does Pride Home Care Attleborough Branch offer?

Pride Home Care Attleborough Branch offers Home Care.

How many Carers does Pride Home Care Attleborough Branch employ?

Pride Home Care Attleborough Branch employs 47 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pride Home Care Attleborough Branch to verify any information. View our terms and conditions. Pride Home Care Attleborough Branch has a Platinum Service – more info.