Pride Home Care Attleborough Branch

Queens Square, Attleborough NR17 2AE
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10 34 Reviews
  • Pride Home Care Attleborough Branch, Attleborough
Pride Home Care are recognised as one of South Norfolk’s top home care providers. They have a proven track record, and reputation and are currently rated 9.8 out of 10 by homecare.co.uk reviews also receiving two Top 20 Homecare Awards 2020 and 2021 for being one of the top 20 most recommended Homecare providers in East of England.

You want the best, most reliable care for your loved one so they can stay in their own home with dignity. Pride Home Care is known for using a highly personal approach that tailors a solution for each client that is individual as them.

Families turn to Pride for homecare support, whilst in the South Norfolk area they offer homecare visits.

From night care to simple help at home with the basics such as personal care, meals and medication or providing conversation, they can help you or your family in your quest for independence at home.

Pride Home Care is offering local highly skilled and trained care staff. Enhanced DBS checks, reference checks. CQC registered. Giving you and your loved one peace of mind.

Pride Home Care is an established, professional and very successful family run homecare provider with a proven track record and reputation of delivering care of the highest quality to individuals in their own home across Breckland and South Norfolk.

Their objective is to provide a consistently outstanding quality of care for their Customers, enabling them to continue to live independently in their own home, achieving their desired outcomes, maintaining their quality of life and their lifestyle preferences.

The company believes care is not about time and task but is about building relationships, with trust, compassion, independence, choice and dignity, as if it were their loved ones receiving care and support.

The flexibility of their homecare service enables their customers to live safely and comfortably in the home they know best.

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Care Provided by Pride Home Care Attleborough Branch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Daniel Burcham (Registered Manager)

Funding & Fees Guide for Pride Home Care Attleborough Branch

  • Prices

  • From 30 minutes pop in visits to tailor care. For a full price guide please contact the office and speak to a dedicated Care Advisor

Pride Home Care Attleborough Branch Reviews (34)

Total of 34, showing 21-34
10

Pride Home Care Attleborough Branch has a Review Score of 10 (9.982) out of 10, based on 10 reviews in the last 2 years. Over all time Pride Home Care Attleborough Branch has 34 reviews.

Overall Experience

  • 31
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Date Published

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Review from Wendy D (Daughter of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service to Mum in her home. We found all carers and management team very supportive, listened to what we said, and particularly responsive and caring to Mum. I cannot recommend them highly enough. If you have read all the reviews you will probably recognise this first paragraph, when I read
it I found it said everything I wanted to say. I would also like to add that we had a problem with my mother and her medication, they were absolutely great and sorted the problem out very quickly.

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Review from Jane A (Daughter of Client) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride Home Care visited my father twice daily (and more by request of a phone call as necessary). They are all very nice, professional, skilled, cheerful and respectful people, who really care. They also take time to connect and have a conversation. I sincerely recommend them.

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Review from Alan G C (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After years of professional experience of dealing with care providers and having interviewed other providers in our area, it was reassuring to meet the management of Pride who from initial introductions with my 96-year-old mother have demonstrated respect for her dignity and individual preferences.
We've
had a couple of hiccups which once brought to manager or owners attention, issues are resolved promptly, personally and without fuss.
Communication is clear and purposeful.
Inevitably there has to be changes to staff or rotas but this agency really do keep it to a minimum and maintain continuity.
In a market which in reality does not offer people a lot of quality and choice, they are a beacon that outshines others.

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Review from Ann K (Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really very very satisfied for all that Pride Home Care does for us both. We do thank for that really lovely human touch. We would have no hesitation to recommend Pride Home Care to everyone and sure lots of people would be very happy to have your wonderful care and assistance. Thank you all.

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Review from Philippa D (Wife of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pride are a very professional organisation. Their staff are very friendly, well-trained and present themselves in smart uniforms and always follow the guidelines for care during the covid19 pandemic. They have proved to be very reliable and really listen to their client's needs and do their best to
supply the care which the client requests. If you contact them by phone they listen to your problem and act on it in a positive way without making the client feel they are a burden. Highly recommended.

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Review from Jan E (Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to depend on their care and assistance. What a special team! They are always cheerful company too, happy to help! And interesting people too!
I have already highly recommended this company to my friends and family. Thank you all at Pride!

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Review from J B (Daughter of Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service to Mum in her home. We found all carers and management team very supportive, listened to what we said, and particularly responsive and caring to Mum. I cannot recommend them highly enough; something we couldn't always do with previous caring teams.

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Review from Susan (Daughter of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel it is pertinent to confirm that Pride Care displays outstanding levels of care, sensitivity and a strong partnership approach. I unreservedly recommend them as all team members highlight the importance of recognising and respecting the requirements of the individual ie the person they care for.
The whole ethos is demonstrated via management- medical organisation – Care Plans- team members to support and respect the needs of the individual. Continuity is provided by regular times, familiar carers and careful organisation via the strong overall planning and care/support of very friendly staff with this strong feeling of kindness. I am wholly impressed by every aspect and detail which has brought both increased calm and happiness to my mother to reflect her changing needs. This process has complimented and respected the needs of the care that we the family can provide thus making Mum’s life both happy and meaningful!

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Review from Karen W (Daughter of Client) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been through some care companies - six or seven of them - and I can say without any hesitation that Pride Home Care is the best care company we could have wished for. The carers from Pride are second to none and I never worry about my Mum if I know they're coming in. Mum's not an easy
person sometimes... but the carers treat her with professionalism, respect, understanding and a touch humour. In my opinion, and having seen some of what other companies are offering care-wise, Pride Home Care sets the standard by which all other care companies should be judged. Trustworthy, exemplary service... I really can't speak highly enough of them.

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Review from Ann A (Daughter of Client) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Giving a level of care and service above and beyond that which was expected. Exceptional care and attention. Very pleased and grateful.

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Review from Lorna R (Daughter of Client) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father really looks forward to the visits from Pride caregivers. They are kind, cheerful and professional.

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Review from P F (Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found management and carers very professional caring and understanding in all aspects of my needs. They are all kind, thoughtful and cheerful all the time and I look forward to every call.

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Review from M S (Husband of Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout. The best provider we have ever used.

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Review from G F (Husband of Client) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all areas.

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Current Review Score: 10.0 (9.982)

Overview of Review Score

The Review Score of 10 (9.982) out of 10 for Pride Home Care Attleborough Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.982 for Pride Home Care Attleborough Branch is calculated as follows: ( (56 Excellents x 5) + (1 Goods x 4) ) ÷ 57 Ratings = 4.982

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pride Home Care Attleborough Branch is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (38)

Daniel

Daniel Burcham

Job Title: Managing Director/ Nominated Individual / Registered Manager

Joined: 2019

" I am a dedicated and highly motivated social care professional and businessman and I am able to demonstrate a proven track record across varied roles including Registered Management, Contracts & Compliance, Quality Assurance and Business Development. My Grandad sadly passed away in 2012 and I provided his EOL care. My Grandad is my inspiration in life and the reason I opened and established Pride Home Care.


I recruited branch staff and management staff for two branches in Norfolk. Our first branch in Attleborough, Norfolk was successfully opened and registered with the CQC in August 2019 and June 2022 saw the opening of our second branch in Watton, Norfolk. I am ambitious in business planning and project to expand further with the potential of opening a third branch in Thetford, Norfolk with further potential to expand to Suffolk."


Paul

Paul Burcham

Job Title: Managing Director

Joined: 2019

Managing Director of Pride Home Care.


Abigail

Abigail McKay

Job Title: Business and Quality Manager

Joined: 2019

Abi has been with the company since the company first opened in 2019 and is the backbone of the company. Abi works alongside company Directors Daniel and Paul as Business and Quality Manager.


Sally

Sally Galloway

Job Title: Regional Care Manager

Joined: 2021

Regional Care Manager


Tessa

Tessa Lucas

Job Title: Deputy Manger

Joined: 2020

Tessa joined Pride Home Care in 2020 as a Care Coordinator and progressed through various roles such as Training Manager and Deputy Manager of the Attleborough Branch.


Richelle

Richelle Moreton-Clark

Job Title: Branch Administrator

Joined: 2021

"As Branch Administrator, my role is very varied, I carry out compliance checks, liaise with Service Users and Care Staff, and maintain and update a variety of spreadsheets, monitoring systems and compliance requirements.


Recruitment and HR. Communicate with Service Users and staff via email, telephone and social media.


I chose to work for Pride because of its diversity and inclusion, everyone works hard but we also can have fun with one another. Pride is unique, the atmosphere within the office, the staff, and the management team are all individuals we have the same goal and that is to make the company the best it can be and deliver a service to be proud of."- Richelle


Lesley

Lesley Turner

Job Title: Medication Lead

Joined: 2022

Lesley is employed as the Company's Medication Lead.


Donna

Donna Alexander

Job Title: Head of Care

Joined: 2023

Donna is employed as the Company's Head of Care


Morgan

Morgan Atthowe

Job Title: Head of Care

Joined: 2023

Morgan is Head of Care at the Attleborough Branch


Katlyn

Katlyn Lucas

Job Title: Care Coordinator

Joined: 2021

Katlyn joined the company in 2021 in the role of care worker and progressed through various roles from Oncall Senior to Care Coordinator.


Amy

Amy Lathan

Job Title: Care Coordinator

Joined: 2022

Amy joined the company in 2021 in the role of care worker and progressed through various roles from Oncall Senior to Care Coordinator.


Georgina

Georgina Alderton

Job Title: Care Worker

Joined: 2023

Georgina is one of Pride Home Care's dedicated Care Workers.


Maria-Rosa

Maria-Rosa Cassetto

Job Title: Care Worker

Joined: 2024

Maria-Rosa is one of Pride Home Care's dedicated Care Workers.


Diane

Diane Clare

Job Title: Care Worker

Joined: 2021

Diane is one of Pride Home Care's dedicated Care Workers.


Gary

Gary Clark

Job Title: Care Worker

Joined: 2021

Gary is one of Pride Home Care's dedicated Care Workers.


Eleanor

Eleanor Drake

Job Title: Care Worker

Joined: 2023

Ellie is one of Pride Home Care's dedicated Care Workers.


Jessica

Jessica England

Job Title: Care Worker

Joined: 2021

Jessica is one of Pride Home Care's dedicated Care Workers.


Mackenzie

Mackenzie Fraser

Job Title: Care Worker

Joined: 2021

Mackenzie is one of Pride Home Care's dedicated Care Workers.


Anna-Maria

Anna-Maria Goddard

Job Title: Care Worker

Joined: 2024

Anna-Maria is one of Pride Home Care's dedicated Care Workers.


Sophie

Sophie Hayward

Job Title: Care Worker

Joined: 2021

Sophie is one of Pride Home Care's dedicated Care Workers.


Miriama

Miriama Hulbert

Job Title: Care Worker

Joined: 2021

Miriam is one of Pride Home Care's dedicated Care Workers.


Nushaba

Nushaba Ibrahimova

Job Title: Care Worker

Joined: 2024

Nushaba is one of Pride Home Care's dedicated care workers.


Sophie

Sophie Kerry

Job Title: Care Worker

Joined: 2024

Sophie is one of Pride Home Care's dedicated Care Workers.


Siobhan

Siobhan Martin

Job Title: Care Worker

Joined: 2024

Siobhan is one of Pride Home Care's dedicated Care Workers.


Maggie

Maggie Palmer

Job Title: Care Worker

Joined: 2022

Maggie is one of Pride Home Care's dedicated Care Workers.


Amber

Amber Perry

Job Title: Care Worker

Joined: 2022

Amber is one of Pride Home Care's dedicated Care Workers.


Kayleigh

Kayleigh Pettifer

Job Title: Care Worker

Joined: 2021

Kayleigh is one of Pride Home Care's dedicated Care Workers.


Emily

Emily Rooker

Job Title: Care Worker

Joined: 2022

Emily is one of Pride Home Care's dedicated Care Workers.


Tristan

Tristan SImpson

Job Title: Care Worker

Joined: 2021

Tristan is one of Pride Home Care's dedicated Care Workers.


Anousha

Anousha Smith

Job Title: Care Worker

Joined: 2023

Anousha is one of Pride Home Care's dedicated Care Workers.


Phoebe

Phoebe Waldock

Job Title: Care Worker

Joined: 2023

Phoebe is one of Pride Home Care's dedicated Care Workers.


Louise

Louise Mulcahy

Job Title: Care Worker

Joined: 2024

Louise is one of our dedicated care workers


Trinity

Trinity Foster

Job Title: Care Worker

Joined: 2024

Trinity is one of our dedicated care worker


Jarratt

Jarratt Milne

Job Title: Care Worker

Joined: 2024

Jarratt is one of our dedicated care workers


Kathryn

Kathryn McGee

Job Title: Care Worker

Joined: 2024

Kat is one of our dedicated Care Workers


Maria

Maria Varela-Hughes

Job Title: Care Worker

Joined: 2024

Maria is one of our dedicated care workers


Daisy

Daisy Shepherd

Job Title: Care Worker

Joined: 2024

Daisy is one of our dedicated care workers


Kriti

Kriti Shrestha

Job Title: Care Worker

Joined: 2024

Kriti is one of our dedicated care workers.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pride Home Care Attleborough Branch to verify any information. View our terms and conditions. Pride Home Care Attleborough Branch has a Platinum Service – more info.