Lord's Care Solutions UK Ltd

Suite 11, Beacon House, Unit QA, Beacon Business Park, Weston Road, Stafford ST18 0WL
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9.7 12 Reviews
  • Lord's Care Solutions UK Ltd, Stafford
Lord’s Care Solutions offers a range of home care and support services designed to enable people to continue living at home. Through a flexible and holistic approach, the team cater their services to meet the individual needs and preferences of each person.

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Care Provided by Lord's Care Solutions UK Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shinu Philip (Managing Director)

Funding & Fees Guide for Lord's Care Solutions UK Ltd

  • Prices

  • Care starts from £25.50.

  • For further Fees information, please contact the office.

Lord's Care Solutions UK Ltd Reviews (12)

9.7

Lord's Care Solutions UK Ltd has a Review Score of 9.7 (9.719) out of 10, based on 11 reviews in the last 2 years. Over all time Lord's Care Solutions UK Ltd has 12 reviews.

Overall Experience

  • 9
  • 3
  • 0
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  • 0

Date Published

12
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11
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Review from Mel S (Son of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been dealing with various care companies over the past couple of years with my Father, father in law and now mother in law too. I feel I am an expert on the Care system. All I can say is if you are in the Stafford catchment area and can get Lords Care do it without hesitation, the manager and
her team are excellent and go over and above what I have had to experience with other providers. I cannot thank them enough for the support, friendship and service in what is usually a very distressing time for relatives. Thanks again.

Reply from Shinu Philip, Director at Lord's Care Solutions UK Ltd

Thank you for sharing your experience. It's heartening to hear such positive feedback about us, especially given how challenging and emotional navigating the care system can be. Knowing there's a team that genuinely goes above and beyond makes a world of difference for families during difficult times. Your recommendation will surely help others in the Stafford area seeking reliable care. Wishing you and your family the very best.


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Review from Dawn H (Niece of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had been paying for a private care package but after a spell in hospital we decided to move her care to a package via social services. I was worried about the change but her funds could not cover the costs of the extra care she required. We chose Lord's Care services because they were locally
based. I met with the manager and was really impressed, she came to meet my Aunt and we discussed her needs. She was very supportive and keeps me informed of any issues. The carers are lovely and always coming up with ideas to make my Aunt's very limited life easier. They come at the times arranged and mostly we see the same 2 carers. Very happy with them.

Reply from Shinu Philip, Director at Lord's Care Solutions UK Ltd

Thank you for the review. We are glad that you and your aunt are happy with the care provided. I will pass this on to our staff team.


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Review from Lorraine F (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers look after my dad really well, he enjoys them coming for the company too. They make him his food and at least I know he is eating properly too. It's reassuring to know my dad his being checked on and if there is a problem they contact me.

Reply from Shinu Philip, Director at Lord's Care Solutions UK Ltd

Thank you for the review. We are glad that you and your father are happy with the care provided. I will pass your message on to our staff team


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Review from Adrian W (Son of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum (who is the main carer for my dad) had a stroke in August, we needed care urgently for my dad. We chose Lord's Care Solutions and we are so glad we did. We arranged a call in the morning to get him up and evening visit to put him to bed.
When my mum came out of hospital we were able to
work with Lord's to get my mum on the same rota. Lord's have certainly made a bad situation a lot better and we are forever grateful. Thanks.

Reply from Barbara Humphreys, Registered Manager at Lord's Care Solutions UK Ltd

Hello, thank you for the review, and we are glad that you and your family are happy with the care that was provided. We will share your feedback with our staff team.


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Review from Evelyn C (Wife of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care they give to my husband and he is ok with them. It is also good for me to have a chat with them as sometimes you don't see someone all day. I would recommend you to anyone who needs care. Thank you so much for all your care.

Reply from Connie Day, Registered Manager at Lord's Care Solutions UK Ltd

Thank you for the review, we are glad that you are happy with the care provided. I will pass this to our staff team.


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Review from Jean W (Wife of Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The daily care my husband receives from our regular carer is excellent. We are very happy with her as she is compassionate, thoughtful and very kind and caring towards my husband.

Reply from Barbara, Registered Manager at Lord's Care Solutions UK Ltd

Thank you for taking the time to review the care provided by Lords Care Solutions for your husband. We will definitely share this feedback with our staff team.


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Review from J M (Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very good doing what they are supposed to, always do everything that they are asked.
Personal care needs a little bit more care but I am unable to get in the bath or shower.

Reply from Connie, Registered Manager at Lord's Care Solutions UK Ltd

Thank you for the review, your suggestions we will discuss with staff team.


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Review from Peter M (Son of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the carers at Lord's Care highly enough. They looked after my frail mother with an unstinting devotion to their duties. We only had to tell them of some crisis (and there were a few!) and Lord's care was immediately responsive, knowing exactly how to deal with the situation.
As her closest
family was over a hundred miles away, it was vitally important to us that she was in good hands, and we could not have chosen better.
If only all home carers were of similar quality.

Reply from Tania, Care Manager at Lord's Care Solutions UK Ltd

Thank you for the review and we are glad that you are happy with the care provided for your mum.


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Review from P L (Son of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lord's Care Solutions has provided a flexible, reliable and caring service to my mother for the past two years. I have found them to be approachable, reliable and reasonable in their cost. More importantly when faced with a "crisis" they reacted promptly and correctly in calling and coordinating with
the required medical services. My experience to date has given me and my mother confidence that she is in excellent hands that enable her to continue living in her own home safely.

Reply from Shinu Philip, Managing Director at Lord's Care Solutions UK Ltd

Thank you for the review and we are glad that you and your family are happy with the care provided.


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Review from J P (Husband of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the company's name implies the staff are carers, most exceptionally so. Over an extended period, we have built a really good working relationship with all of the staff and management which gives my wife the best care possible. My wife is very important to me and I could not ask for a better service.
Thank you, the Stoke Branch of Lord's Care Solutions.

Reply from Shinu Philip, Managing Director at Lord's Care Solutions UK Ltd

Thank you for the Review, We are glad that you and your wife is happy with care.


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Review from K B (Daughter of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mother’s care is good and she has never wanted a change of care provider. The management at Lord's Care is excellent and I feel I can reach out to them whenever needed. My only criticism would be that some of the carers are very young and lately one could not speak English very well. This
isn’t great for an elderly person with dementia as communication is really important, as is understanding the difference between a patient being physically unwell or it being their mental decline. I just don’t think the younger carers have the experience or knowledge to deal with patients who need a higher element of care sadly and things can and do get missed. The more mature carers have been very good with my mother and I wish she could have the same care team each day for consistency but I know this isn’t possible.

Reply from Connie, Registered Manager at Lord's Care Solutions UK Ltd

Hi, thank you for the review, we will try our best to send the same carers each day for the continuity of care.


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Review from Teresa L (Daughter of Client) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lord’s Care agency supplied 1:1 care for my dad’s well being in a nursing home near Uttoxeter. They were perfect in every way, always giving my dad dignity and respect. More importantly, they truly cared for him and were flexible in the way that they dealt with his complex needs. He could not have been
in better hands and I am grateful for everyone that helped keep him safe and happy.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Lord's Care Solutions UK Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Lord's Care Solutions UK Ltd is calculated as follows: ( (48 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 64 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lord's Care Solutions UK Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Connie

Connie Day

Job Title: Registered Manager

Joined: 2022

Connie is our Registered Manager


Frequently Asked Questions about Lord's Care Solutions UK Ltd

What Type of Services does Lord's Care Solutions UK Ltd offer?

Lord's Care Solutions UK Ltd offers Home Care.

How many Carers does Lord's Care Solutions UK Ltd employ?

Lord's Care Solutions UK Ltd employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lord's Care Solutions UK Ltd to verify any information. View our terms and conditions. Lord's Care Solutions UK Ltd has a Premium Service – more info.