Clover Support Group

1 - 2 Latton Bush Centre, Southern Way, Harlow CM18 7BL
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8.0 5 Reviews
  • Clover Support Group, Harlow
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Care Provided by Clover Support Group

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Clover Support Group Ltd
  • Person in charge
  • Angela Bediako (Manager)
Are you the Owner/Manager of Clover Support Group? View your Advertising Options

Clover Support Group Reviews (5)

8.0

Clover Support Group has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Clover Support Group has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
0
1
4

Review from Elizabeth R (Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional Emergency Care Services from Clover Caring Company.
I am pleased to share my experience with Clover Caring Company. When faced with an unexpected emergency requiring immediate caregiving assistance, The manager and her dedicated team stepped in to provide us with exceptional support. The
manager displayed empathy and understanding. The urgency of our situation was met with swift action and a willingness to help. The team worked tirelessly to arrange the necessary care services. The caregivers provided by Clover Caring Company are highly skilled.
What truly sets Clover Caring Company apart is its dedication to providing care that is not only of the highest quality but also compassionate. The manager's leadership shines through in every interaction, concern for the well-being of the clients and their families.
The manager and her team have earned my utmost respect and gratitude.
If you're seeking a caregiving company look no further than Clover Caring Company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Ex Family Member) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by the manager and her team over the past three years. Clover Support Group not only cared for our relative but about him, going above and beyond to make sure he had the best quality of life possible under the circumstances. In addition they also built a relationship with
the family so we felt we were a team and the care was shaped around his personality, desires and needs. Thank you to all involved, but especially the manager and a member of staff in particular. We will always be grateful.
I will not rate "value for money" - it's about care, not money.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane B (Daughter of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving the absolute best care I could ever imagine. Clover 'friends' to my mum are so sensitive and warm and caring. I trust them 100% with my precious parent, and even more importantly my mum trusts them 100%. Thank you Clover gals, you know who you are, for bringing sunshine to
us after a difficult time.

Reply from Angela Bediako, Registered Manager at Clover Support Group

Your mum is a lovely lady and it's such a privilege knowing and working with her.


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Management

Treated with Dignity

Value for Money

Review from Y R (Daughter of Client) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very conscientious with excellent communications throughout; especially the understanding of client and relatives. Always kind, professional and prompt.

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Management

Treated with Dignity

Value for Money

Review from Marcia D (Daughter of Client) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Clover Support since January 2020. The manager and her team have made an enormous difference to my mum's life, helping her with personal care and day to day tasks, but also providing my mum with laughter and companionship. The manager is a highly skilled communicator and keeps
us up to date with any concerns or issues that arise, and she has high expectations of everyone that works with her - ensuring consistency and quality of care. My mother has been a lot happier at home since she has had this team helping her. At present, they are doing a wonderful job during the Covid-19 crisis, ensuring that my mum is particularly well cared for and made to feel safe and secure at this troubling time. I would not hesitate to recommend Clover Support to anyone who is looking for home care for themselves, or for an elderly friend or relative.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Clover Support Group is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Clover Support Group is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Clover Support Group is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Clover Support Group

What Type of Services does Clover Support Group offer?

Clover Support Group offers Home Care.

How many Carers does Clover Support Group employ?

Clover Support Group employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Clover Support Group to verify any information. View our terms and conditions. Clover Support Group has a Basic Service – more info.