Laurel Homecare Ltd

29/29A Cedar Lodge, Martock Business Park, Martock TA12 6HB
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9.4 27 Reviews
  • Laurel Homecare Ltd, Martock
Laurel Homecare provide bespoke domiciliary homecare for clients aged 18 and above, with a range of varying needs, aiming to provide the same standard of care that one would expect from their own families. This means valuing each person’s unique qualities and seeing them as an individual.

Laurel Homecare passionately believes in best quality, reassuring home care services. It is the skill and compassion of their carers and team that make this belief a reality.

Their aim is to provide a bespoke range of services from staff who are passionate, committed and who genuinely care. By listening to clients and understanding what matters to them, the team can deliver the highest quality of service, tailored to meet each client's individual and changing needs, whilst promoting dignity and independence.

With Laurel Homecare offering a complete range of services, their goal is to allow people to remain in their own homes for as long as they can or wish.

Services can be funded privately or through the local authority.

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Care Provided by Laurel Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Laurel Homecare Ltd
  • Person in charge
  • Sarah Hall (Director / Registered Manager)

Funding & Fees Guide for Laurel Homecare Ltd

  • Prices

  • Prices for domiciliary care start at £24.00 for half an hour, up to £36.00 for 1 hour, with a £3 additional supplement on weekends and bank holidays.

  • Please contact us for a personalised quote to suit your needs.

Laurel Homecare Ltd Reviews (27)

Total of 27, showing 1-20
9.4

Laurel Homecare Ltd has a Review Score of 9.4 (9.390) out of 10, based on 7 reviews in the last 2 years. Over all time Laurel Homecare Ltd has 27 reviews.

Overall Experience

  • 18
  • 6
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  • 2

Date Published

27
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20

Review from Sally S (Daughter of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Homecare provided care for my father after his diagnosis of Alzheimer's and care for my mother who has MS and metal health problems. They were nothing but fantastic in looking after my mother in particular who struggled to deal with my father's illness and later on, death. They were comforting
and supportive; giving her someone to talk to each day. They helped her with housework too. They have an app they use to record their visits and I found that extremely useful as I could check on how my parents were doing on a daily basis. They would also contact me with any concerns about their health or wellbeing via email or a phone call. It was straightforward to increase or decrease the sessions and I had a meeting with the manager/owner about my parent's needs so it was clear to the carers about what they need to do when they were with them. Communication to the office was excellent.

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Review from A C (Wife of Client) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't hesitate to recommend The Laurels Home Care. They have been so good. Really kind, approachable, friendly staff, always ready to provide excellent help and care. Both my husband and myself have felt very confident in them coming into our home.

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Review from Margaret P (Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all of the carers, if it was not for them I would more or less be in a home or gone.

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Review from Martin S (Son of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Homecare provided care at home for my father from April 2020 until August 2023 by which time residential care had become necessary. The care staff are excellent overall and some are outstanding, especially the carer who provided live-in care for a few weeks at the end of the period. All of them
showed genuine care for the resident and coped admirably with the occasional crises of illness, accidents, etc that are familiar to anyone caring for a very elderly person with assorted health issues. The company is very reliable indeed and in the event of staffing problems the senior management roll up their sleeves and provide essential cover. Laurel is a small enough organisation to be accessible, so relatives managing care on behalf of elderly clients can contact the directors if necessary, yet large enough to have sufficient resources. On occasions they have gone well beyond expectations and helped with things that would not normally be within their remit. Highly reccommended.

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Review from Heather B (Daughter of Client) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Homecare has been providing daily care for my mum for nearly two years, checking daily on her safety and well-being. Mum is now moving into a residential care home, and the family would like to take this opportunity to thank all at Laurel for their care and kindness during this period. She enjoyed
her daily visits from all of the carers and very much appreciated their support.

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Review from Judy T (Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed help at short notice following an unexpected admission to the hospital.
Laurel Homecare could not have been more empathetic and helpful.
I got the support I needed when I came home, plus the reassurance that the help would be there.

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Review from B K (Husband of Client) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel management is weak and it would be helpful to receive an email about who is due to see us and when, especially when a charge is required as we have several times been "caught" eating a meal. As far as the "coal face" staff they are friendly and cheerful and there is a considerable chit-chat with
my wife which sounds very happy through the wall and in her room.

Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd

Thank you for your positive comments in relation to our staff being friendly and cheerful, as an organisation we pride ourselves on the calibre, commitment, experience and continuous training of our staff, which enables them to be able to deliver person centred care to each individual. We are disappointed that you feel the management is weak, as you have members of the management team including myself (Registered Manager) and our Care Supervisors visit to complete care visits and discuss your care package with yourself and your wife. Regarding being made aware of visit times, we use an electronic care planning system which was discussed at pre-assessment, where all relatives and service users are able, should they wish, to access the system to view their care notes and visit times. This was offered to you and your daughter, however our Care Co-ordinator has not received a request from you to access this. If you wish to access the system, please contact the office.


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Review from Patricia B (Client) assisted by family/friend published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care you are providing for me. Thank you all very much.

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Review from Ronald N (Client) assisted by family/friend published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the care and attention you give and for being so kind.

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Review from B H (Wife of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant

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Review from Margaret R (Client) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very good.

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Review from Valerie G (Client) assisted by family/friend published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is absolutely excellent. I love it. I wouldn't change them for the world.

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Review from Peter W (Client) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can personally recommend Laurel Homecare for their friendly and considerate care tailored to your needs. They helped me look after my wife during a very difficult year. I now live on my own but still, continue to have some limited assistance although I am in good health for my age.

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Review from B H (Wife of Client) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise them enough for all the help.
Brilliant!

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Review from S H (Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always smiling and cheerful when they arrive which is important when you live on your own, as they are often the only people I see that day. I always feel safe while being cared for, and despite being very ashamed and embarrassed by my situation I am always treated with dignity and professionalism.
I trust my cares and feel that they always have my best interest at heart and would ensure that I was safe and settled before leaving me. I am treated with compassion and look forward to them coming. I am grateful and very happy with the care I'm provided with. Thank you very much to everyone involved.

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Review from Kate D (Friend of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client has been using the Day Centre service for a month, going twice a week. She is treated very well, made to feel welcome and enjoys her visits. The food provided is good and there are different activities each day which are supported by staff, these include music, drawing and painting, pamper
sessions and more.

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Review from L M (Wife of Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was heavily encouraged to write a review in March because management knew it would be glowing. How quickly things changed. It started with the odd care call being left uncovered. This quickly escalated to care visits being cancelled with 2 hours notice and sitting services not being covered at all,
which meant having to cancel pre-booked appointments last-minute. At the day centre, my husband was fed a previously well-documented allergen, which needed hospital treatment. 14 days later the same member of staff wrote a dangerously written care plan that had to be taken down again within 24 hours of release. It was only seen because I reported the document. This has ended with lies being told and my name being muddied, leading to the company handing back the package of care. There was no attempt on their part to find out the full story about very poor attitudes coming from a manager. They even harassed my husband to lie about his feelings regarding another review.

Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd

We are disappointed to read this review. This was a significant package involving many hours over seven days a week, including delivery of personal care and full day sitting services. All essential care needs were always met and we were transparent and honest when we were unable to fully facilitate the full package, and clear communication was upheld between Laurel Homecare, the client's wife and Adult Social Care at all times.


This package also included a separate contract with a day centre provider which is mentioned within this review, however this is a separate company to Laurel Homecare Ltd.


The package of care was ceased after discussions with Adult Social Care for a multitude of complex reasons, and all correct processes were followed.


All points raised within this review have been addressed directly in a professional private manner with the client and relevant individuals, and we do not feel that this is the relevant platform to further discuss these matters.


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Review from Rita C (Wife of Client) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is always happy although tired when I collect him. He is stimulated by the other clients and activities that he chooses to participate in and relates very well to his carer who as an ex nurse, I cannot fault.

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Review from Simon P (Friend of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It is heart-warming to read the positive reviews of Laurel Homecare but sadly my friend's experience at the present time is the polar opposite. When Laurel Homecare first started providing services to my friends, the service was as many seem to attest very good, a welcome change to the poor service
offered by previous care providers. Unfortunately, the honeymoon period is over, and the service is failing to deliver the outcomes required. The regularity of last minute let downs, where they cannot deliver the services agreed, has increased, causing anxiety and stress to all involved, and to top it all, when they do turn up, one of their managers believes undertaking domestic chores to support my friends is beneath them, and flatly refuses to complete the tasks asked of them, instead preferring to sit playing on their mobile phone.

Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd

We are disappointed to read this review as we have fully supported the client who himself has voiced he has no complaints in relation to the care received. We have discussed this package of care with the client and their wife in a professional review meeting earlier this week, clearly outlining the remit of our role as a care provider to the client. The reason for us not always being able to provide the full allocation of care was discussed at this review meeting and is due to the complexities with dynamics between carers and the family members, as well as only certain carers being able to meet the complex needs of the client fully. Regarding the use of the mobile phone, we use an electronic care planning and monitoring system which all carers access regularly throughout the sitting services to complete task notes and document care given. The client is aware that this review has been submitted and has expressed his disappointment and voiced his wishes for it not to be published.


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Review from Chrissy S (Daughter of Client) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have asked for better care staff who were there from the good days right up to the day my dad passed, staff were easy to talk to about things that I couldn’t get my head around and went above and beyond my expectations.

Reply from Sarah Hall, Registered Manager at Laurel Homecare Ltd

Thank you for this lovely review, it was a real pleasure for myself and the team to care for your dad and support you.


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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Laurel Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for Laurel Homecare Ltd is calculated as follows: ( (31 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 42 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Laurel Homecare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

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Sarah Hall

Job Title: Director / Registered Manager

Joined: 2019

Registered nurse with significant experience in oncology nursing in addition to hospital and nursing home management, specialising in end-of-life care.


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Philip Hall

Job Title: Director

Joined: 2019

Experienced business and financial manager working within the healthcare sector, with specialist experience in surgical theatre procedures. Qualified moving and handling trainer.


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Laura Stoneham

Job Title: Associate Director

Joined: 2021

Qualified mental health professional, with significant experience in the social care sector supporting individuals with a variety of social and emotional wellbeing needs.


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Mary Ann Tanate

Job Title: Care Supervisor

Joined: 2020

Wide range of experience in both the nursing and care sectors, with a passion for delivering high-quality personalised care.


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Daniel Bowler

Job Title: Care Supervisor / Medication Lead

Joined: 2021

Previous experience working in various care settings supporting adults with learning disabilities, with a keen interest in charitable work. Qualified trainer in medication management.


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Ruth Bishop

Job Title: PA / Administration Lead

Joined: 2019

Previous experience within a variety of administration roles, supporting the development of Laurel Homecare from the onset. Ruth is PA to the directors.


Frequently Asked Questions about Laurel Homecare Ltd

What Type of Services does Laurel Homecare Ltd offer?

Laurel Homecare Ltd offers Home Care.

How many Carers does Laurel Homecare Ltd employ?

Laurel Homecare Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Laurel Homecare Ltd to verify any information. View our terms and conditions. Laurel Homecare Ltd has an Enhanced Service – more info.