Rainbow Direct Care

Corby Business Centre, Einsmann Way, Corby NN17 5ZB
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7.2 13 Reviews
  • Rainbow Direct Care, Corby
Rainbow Direct Care is a professional and reliable Home Care provider providing unique, person-centred, tailored, affordable care and support services to enable people to live independently in their own homes and empower individuals to make decisions about the care they require.

Rainbow Direct Care assists with personal care, dressing, washing, housekeeping, cooking, feeding, shopping, medication, companionship and various other tasks. Their services include Domiciliary Care, Live-In Care, Respite Care, Learning Disabilities Care, Companionship Care, Palliative Care, Specialist Care and Dementia and Alzheimer’s Care. The services range from daily/weekly assistance with domestic tasks to complex care 24 hours a day 7 days a week.

They also offer a Home from Hospital Care service to support people who are discharged from hospital to recover in the comfort of their own home.

Rainbow Direct Care employs local experienced, compassionate and friendly staff. All their staff are carefully vetted and selected to ensure the safety and security of individuals. All their staff undergo rigorous training to ensure they are able to carry out their tasks.

Rainbow Direct Care is regularly checked and monitored by the CQC and other organisations to ensure that their services are safe and adequate. This also forms part of their quality commitment to delivering the highest possible standards of care and support services. They are committed to providing high quality, person-centred care and support services in accordance with the Care Quality Commission Standards.

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Care Provided by Rainbow Direct Care

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Rainbow Direct Care Ltd
  • Person in charge
  • Natasha Chigutsa (Manager)
  • Admission Criteria
    • Housing is provided to service users aged 16 and over

Funding & Fees Guide for Rainbow Direct Care

  • Prices

  • From £13.80 per 30 mins, £18.80 per 45 mins, £23.80 per hour

Rainbow Direct Care Reviews (13)

7.2

Rainbow Direct Care has a Review Score of 7.2 (7.167) out of 10, based on 3 reviews in the last 2 years. Over all time Rainbow Direct Care has 13 reviews.

Overall Experience

  • 10
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  • 1
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  • 1

Date Published

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10

Review from Michelle T (Daughter of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers are amazing. They have built a solid, trusting relationship. They treat Mum as a person rather than a person with dementia. They always ensure Mum has had fluids. Mum always looks like she did prior to dementia. They look after everything, including her skin.
I can not fault the care.
Management
communicates all the time and are always available.
Excellent.

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Review from Robert D (Son of Client) published on 5 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always on time to assist my mother to get up, washed, bathed and dressed. They are always friendly, make her breakfast etc and have a little chat with her, which I know she loves.
They administer her medication and I know if I can't get around through the day, I can check on the website
that she is fine. They make her life and mine a lot easier than it would otherwise be. One word to describe them, marvellous.

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Review from M M (Granddaughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Went to Rainbow Care as we had heard great things about them. I sorted an assessment for my Nana who has moderate dementia. At the assessment they met our three dogs and said they could accommodate this along with having a female carer, they were great.
First visit was a shambles. A carer turned up
20 minutes late with no apology, and she was terrified of dogs. We had to lock the dogs outside whilst the carer was with Nana which stressed her out. After this we talked to the management team and they apologised and reassured us that this wouldn't happen again. We then had a lovely carer that came around for a few weeks and started building a relationship with Nana.
We went on holiday and moved house so didn't need the care for two weeks. We were then told that they could no longer support my Nana as they couldn't guarantee a carer that wasn't afraid of dogs. Management were aware that I am heavily pregnant and needed to get this sorted ASAP.
Wasted a lot of our time.

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Review from Bonnie K (Wife of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was suddenly taken ill and was fitted with a urinary catheter. I had thought he would be able to manage it, but it became apparent after several days that he wasn't. I had plans to be away for a week that could not be changed. At very short notice, I contacted Rainbow, who assessed him and
organised two care visits per day starting the next day. The assessors were extremely helpful. During the week, his condition was very up and down, and after four days, 24-hour care needed to be put into place. Rainbow sorted this alteration out with one phone call. He and his needs were very challenging, but his carers were absolutely stellar and could not have done more to communicate with me and to ensure he got the care and attention he needed. They were extremely flexible and nothing was too much trouble for them. I would love to mention them by name here, but I know that isn't allowed. They were fabulous. I wouldn't hesitate to recommend Rainbow or to use them again.

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Review from B G (Son of Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very adaptable care team with good management. Friendly and polite.

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Review from D R (Client) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far their care has been good to excellent.

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Review from M G (Husband of Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for by Rainbow Direct Care for several months. She has Parkinson's Disease, with many challenging symptoms, and the care received has been excellent. We have several regular carers who are attentive and initiative regarding her needs; they are all very nice and caring people.

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Review from Michael W (Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - always treated with great respect.

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Review from C N (Daughter of Client) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was provided for my 84-year-old dad who suffered from dementia, as well as other serious health conditions. The carers who came to our home provided wonderful care. They always spent time chatting with Dad and definitely made a difference to his happiness as well as physical needs. The team were
always easy to contact. I would highly recommend Rainbow Direct Care.

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Review from Patricia G (Daughter of Client) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my family are so grateful to rainbow care direct for providing this amazing care for my mum the Carers are amazing my
Mum is so contented and comfortable with the care she is given with respect dignity and as a family we are happy knowing she is in amazing hands thank you so much I would recommend
rainbow care direct to any family members that need there service .

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Review from Julia S (Granddaughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rainbow Direct Care deliver excellent service to their clients. I am a live in, a full-time carer for my grandmother (who has dementia and very poor mobility) and we have carers from Rainbow in to help. They really go above and beyond. I cannot express how much of a great impact they have made to our
lives. They not only help with personal care for my grandmother but give advice and lend support if I need help with anything if they have time. We are so grateful for them. Also, the company itself as they ring up every now and again to check on my grandmother and on me. Honestly top-notch care all around! Big shout out to her carers aswell as all the other carers we have. You all are amazing!

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Review from Diane F (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were extremely caring and professional. They always met my mum with a smile and a kind word. The care they all gave made a very difficult situation a lot more bearable. When mum first came home I found myself completely out of my depth. Their considerable experience in all aspects
of care filled me personally with confidence that mum was in the best hands. I know we, as a family greatly appreciated their support.

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Review from Paul A (Son of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rainbow Direct Care provided care to my parents, supporting a 24-hour live-in carer. This involved supplying several hours of daytime care and overnight care several times per week. Both my parents had dementia which was severe in my mother's case, less so in my father's case, but it was worsening rapidly
and he could be aggressive and exhibit inappropriate behaviour on occasions. In addition, my mother was bedridden and totally deaf. They were therefore not easy to look after. However, Rainbow Direct Care looked after them with great care, dignity and compassion and dealt professionally with my father's difficult behaviour. They also showed great flexibility when extra care was required at very short notice, sometimes within just a few hours of the extra care being requested. I would have no hesitation in recommending them.

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Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Rainbow Direct Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.667 for Rainbow Direct Care is calculated as follows: ( (12 Excellents x 5) + (6 Very Poors x 1) ) ÷ 18 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rainbow Direct Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Rainbow Direct Care

What Type of Services does Rainbow Direct Care offer?

Rainbow Direct Care offers Home Care & Nursing Care.

How many Carers does Rainbow Direct Care employ?

Rainbow Direct Care employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rainbow Direct Care to verify any information. View our terms and conditions. Rainbow Direct Care has an Enhanced Service – more info.